Very bad communication You pay for something and they give you something else not expected not recommended waste of money and time and bad customer service they just want to give you whatever go walk to your destination better than you come and rent a car from this business read more

This was an absolute nightmare but Enterprise made it better. I had a 7 passenger SUV reserved for a family trip. Went to pick it up this morning but they did not have the vehicle, did not know if the one scheduled to be returned at noon would be there and the only solution offered was a 15 passenger van or a Kia forte. Representative indifferent to the fact I had to Uber there or that I had an appointment to see the doctor in one hour. Totally unprofessional and lacking in customer service. I was able to reserve the same vehicle online at Enterprise and was in and out within 15 minutes. Never again and I hope this Budget/Avis location closes down it is not customer oriented. read more

Never fucking again!!!!!!!!!!!!!! It was nothing but lies I received. Got there to pick up and was informed my 7 seater was in a wreck & they only had a 5 seater at the location, but that I could take the car to another location to swap out for the car I rented. Come to find out after driving an hour to the other location that swapping wasn't an option & they had no 7 seater to even provide. Now I can't even get in contact with the location I had a reservation for. read more

Did not have the correct time for my reservation, or any of the pre-pickup information I filled out online to 'speed' the pickup process. Cars are in a large mall parking lot. They have more cars than reserved spaces, so I had to walk around the 90 plus degree lot clicking the remote and following the beeps to find the car. read more

I would pay extra to not deal with this place ever again! I called 9 times at opening NEVER received an answer from the physical location but the call center assured me that they would have my vehicle I paid in advance for! I came on time for pick up and the vehicle was being held for someone not ever there yet to pick up and I have to wait an hour while one is cleaned! Then I was yelled at with two other customers in between me and the "customer service rep" that two other people came EARLY for their reservation so they gave the other cars away meanwhile we were on time for our reservation and having to wait for over an hour! The lady and gentle man with his marijuana charm refused to give me their name. Horrible service!!! Never use the Brandon Town Center Location! read more

Budget Car Rental - The face of the company yelling at me across the lobby. - Car Rental Near Me - Brandon, Florida

I have rented prob 10 plus vehicles for personal and work. Every single time the experience has been above excellent. Whether I am dealing with Ah'Nejah or Jeff both are friendly and professional. Highly recommend this location. After the terrible experience I had at Enterprise in PlantCity. This is the only place that I will use!! read more

We had a GREAT experience! Ah'Nejah was simply wonderful! We loved the TESLA, and even better not having to spend any money on gas. The mall was a plus, as we did a little shopping all in one shot. read more

February 2023 Fort Myers Airport. Watch out for the extremely horrible customer service and extra charges. We will never again rent from Budget/Avis car rental. read more

This location continues to meet my car rental needs so I figured it was about time I said so aloud. Special shout out to Jeffrey Santiago for his professionalism, friendliness, courtesy and service!!! Facility premises are always well kept and service remains reliable. I highly recommend renting from this location for your car rental needs. read more

If I could give zero stars I would. Worst customer service ever. Arrived on Friday beginning of Memorial Day weekend only to find there were no cars available and I was to be in a long waiting line. Told us their system was giving them trouble. I asked why they couldn't call the customer and they said because their systems were given their trouble. It was a lie there were people there waiting since early in the in the afternoon. I will never ever ever rent from budget and I will make sure everyone on Facebook Instagram and every place else x that I can get a bad review about them read more

Worst experience I have EVER HAD in regards to customer service. We showed up to pick up our vehicle which we had been getting confirmations for all day. When we showed up they told us that they did not have any cars available for us but that they could upgrade us to a seven seater vehicle for an extra $40. We asked why as the customer we would have to pay the extra money for the company's fault in scheduling. The girl there told us that it was corporate policy that you had to pay for upgrades and that we were lucky to have gotten there at the time we did because there was only one car left and about five people that needed cars. We asked why we weren't contacted ahead of time to be told that there was no cars so we didn't have to drive all the way there. She had no answer for this and said that the person who was supposed to drop off the car called to say they were stuck in traffic and wouldn't be there on time. I again asked why they couldn't just call and relay the message to us so we did not drive all the way there. Again no answer, just arguments and lots of "there's nothing we can do. You have to pay the $40." The two women working showed absolutely no empathy and did not care at all that they were leaving us without a car. We later called customer service and they apologized and said that their policy is to waive any upgrade fees if there are no cars available during your reservation time. He refunded us the money and we had to track down another vehicle at a different location. For anyone out there considering this location, please know that this location does not follow corporate rules and does not have any empathy or sense of customer service. I am absolutely appalled and cannot believe that this even happened. read more

I drove a Budget car from Arizona to Florida. The car was new, an SUV, and it was a life saver in some unforeseen circumstances. But that's not what this review is about. It is about customer service at Budget. I picked up the SUV in Buckeye, Arizona. Because the car was going only one way, the fee was enormous. In the end it was almost $2,400. I carried my own collision so they couldn't tack that on too. In Goodyear, AZ, where I picked up the SUV the woman was abrupt, annoyed and ridiculous. She looked down towards the ground and spied my 20 lb. terrier. She said, "Ya know, pets aren't allowed in the car." I didn't reply. Instead I took the keys and walked off. At the return in Brandon, Florida ten days later I pulled into a 100% empty mall parking lot. I called Budget to ask where they were located. I got this, "Find the east entrance. We're by the food court." Now understand the entire Mall was locked up. The Mall didn't open for another two hours. I asked where the East entrance was. She replied, "Use your common sense." Nice, right? I said I assume the food court is inside somewhere. I'm not from here. How do I find the food court. She replies: "Do you want me to come out and show you?" Not realizing this was sarcasm I said, "Yes, please." She replied: "Are you kidding? That isn't what we do here!" At the point I said I cannot find you and I need assistance. She said, "You have 31 more minutes until we penalize you for late check-in." Realize I'd arrived and called her 5 minutes to 8 am. So rude, so obnoxious. She kept referencing a Car Wash as a marker to where she was. I assure you that once a fellow citizen who'd just come from Budget showed me where and how to enter we agreed THERE IS NO CAR WASH ANYWHERE. I Took this woman's photo so you can remember this face. $2,400 I was charged for this behavior. And judging from the other posters here I am not alone in my disgust with Budget personnel. read more

Budget Car Rental - Avoid this rude woman at all costs. - Car Rental Near Me - Brandon, Florida

If I could give 0 stars I would. I honestly don't know how these people stay in business. I experienced THE WORST customer service in my life. We had a family reunion and rented from this place twice the same week. Both times the customer service was awful. I didn't cancel the second reservation because we already had a bunch of events planned and needed the vehicle. The first time (on a Monday), while my husband was getting the car, she asked if he was Dominican and said that she didn't like Dominicans. WTF?! Kinda baffled, he didn't say anything and just took the car. Honestly, this is not something that you expect people to say in a customer service industry. So it took a little bit to process what she said. The second time (on a Sunday) we rented a vehicle to drive down to Miami and catch an international flight. When we went to pick it up, the lady said we needed a passport even though I was not required to show it when I rented a vehicle to drive up from Miami to Tampa (same company). But whatever... went to get the passport. They said they close at 5 PM and we got there at 4:45 and the store was already closed (gate down and everything). I clearly saw Sahar still in the store and she saw us and said she was closed. When we told her that we had already prepaid for the vehicle she said she didn't have anymore cars. So we kept trying to ask her what were we supposed to do to get our money back, she said that it's not her and that we needed to call customer service and that she was going home. By the way, this is while she walking out of the mall right at 5PM. There were two other customers (one that got there before us) that were also trying to get answers as they also prepaid. She provided no answers and was extremely rude. At this point we're shocked and confused trying to figure out how the heck we're going to get to Miami to catch our flight. When I called Budget customer service and told them what happened they didn't seem concern at all and just told us to go to the nearest location and get a car. I had to explain more than once that this was our closest location and they closed the store on us. I asked for my money back and they said they would return it in 7-10 business days. We ended up driving down to Sarasota and renting a car from Hertz at the airport. Complete night and day. Customer service was great, no passport was required, and it was actually cheaper. Sahar has to own part of the company or franchise because a person like that would immediately get fired from any other job. Her behavior is consistently appalling and all you have to do is read other reviews to see the trend. I will NEVER rent from this place or Budget. I don't care it's the cheapest. I'd rather pay more for a car than give these people my money. read more

This may be the worst experience I've ever had renting a car from anyone.They gave me a car that had a slow leak in the tire. The next day when I tried to exchange the car so that I did not have to drive on a donut. No one could seem to help me and customer service is halfway across the world and it doesn't know what they're talking about. read more

The lady who works at this location has no type of customer service training. Literally the rudest person I've encountered. We had some issues with our reservation and instead of trying to assist or apologize she was just rude. Also wear a face-mask because her breath is very unpleasant. read more

I will NEVER use Budget ever again! After very carefully reading their "debit card" policy and arriving to pick up the car, turns out they DO NOT accept debit cards at that location! Also, I called to local phone number to talk to someone at the location where the car was to be picked up BUT could only reach the national number! The person at the national number told me to call the local office! HOW DID I DO THAT??????? PS: I was forced to give a star rating - it wouldn't let me give zero stars!!!!!! read more

WORST CUSTOMER SERVICE EVER!! If I can give less than 1 star rating they would have -20 rating stars! Had a reservation with this company for a truck rental and when I got there they said that didn't had system since 8 am... I asked them what was the solution since I paid for movers and I needed the truck rental and they said "sorry we don't have system and we can't do anything for you". They didn't had any solution, didn't give me any options or at least apologize for their error! They preferred losing a client before giving me an option. read more

DO NOT USE!!!!!! These people are scammers!!! They will take your deposit and overcharge you for gas, mileage, and add on charges. Pay $160 deposit and get maybe $30 back when you know you've only driven maybe 10 miles. Then they do not explain where the charges come from, just threaten to have you removed. They are thieving scammers!!! I wish I had researched more. Makes it hard to trust businesses when you are treated this way. Would give 0 stars but had to give at least 1 read more

Terrible service. They refused to do a walk around. The cars oil change required came on. The wipers had no fluid. The tires wouldn't hold pressure. I had to exchange it at another budget in order to get safely back. Absolutely the worst car rental experience I've ever had. read more

David and Johanna were absolutely wonderful! My sister and I needed a van to move my belongings across the country. We explained how we needed to leave that same day, but they didn't have any vans available at the time. David informed us there would be one coming in later that day and that he'd reserve it for us as soon as it became available. He went above and beyond our expectations and even gave us the best deal he possibly could. Every other rental company around didn't even try to help us and just turned us away, but David and Johanna did not. Impeccable customer service and highly recommended. read more

Rented a car from here and at first everything was great, customer service was really good. But all said and done when I had the car for my trip to New York I had a flat tire (twice) an when I checked tire pressure on all tires they were all low, then while in New York during the week going back to my sisters at 12 midnight, the oil maintenance light came on when I checked the oil the next day their was no oil in the car. Point is the car was not maintained before they gave it to me, and the manager did not take any responsibility, and never offered me to bring me another car he wanted me to take time out of my vacation to go an hour away to an airport to change cars, or even said to call roadside assistance, which out of all the times I have rented a car never had to do or think to do. The manager told me "if I wasn't comfortable in the car when I picked it up that I should not have taken it" and that hs was not responsible for what his employers did or not do. For that I should have driven my own car. read more

This place is wonderful. I've never had any issues here. The service is always friendly and the cars are always reliable. They've always done their best to accommodate me and it's very much appreciated. read more