Manager was disrespectful and dismissive when I asked about an unreturned deposit and incorrect…read morecharges. No help, no explanation, no resolution. Very poor customer service. Instead of being helpful, the manager was dismissive, spoke in a disrespectful manner, and showed no willingness to investigate or explain the charges. My concerns were repeatedly brushed off, and no resolution or timeline was provided. This was particularly frustrating given that I was seeking help with a legitimate billing issue. The lack of professionalism at the management level reflects very poorly on this location. I would strongly advise customers to carefully review their charges and consider other rental options.

I arrived at the Tacoma Enterprise location to pick up my reserved vehicle and was informed upon…read morearrival that no cars were available. I did not receive any advance notice of this issue. Fortunately, Enterprise Customer Service was extremely helpful and understanding, especially given that my daughter and I were suddenly without a vehicle. The representative arranged for a rental at the Lakewood location, and the Tacoma staff kindly provided transportation for us to get there. Up to that point, everyone I interacted with at Enterprise was professional and supportive. However, the situation changed once we arrived at the Lakewood location. The employee who assisted us--who later stated she was the manager--told me that although she could get me into a car, I would have to pay "out of pocket." When I asked why, I explained that the lack of a vehicle at my original pickup location was not my fault. She responded that Lakewood "didn't have a car for me" and that she "didn't have to rent to me," implying she was doing me a favor rather than fulfilling a confirmed reservation transfer arranged by Enterprise Customer Service. This interaction felt unprofessional and concerning. When I asked to speak to a manager, she stated that she was the manager. I expressed that I did not agree with her management style, at which point she said, "she wanted to help but wasn't going to if it was going to end on a bad note." Her tone and wording came across as passive-aggressive and suggested that my access to the rental depended on whether I refrained from expressing dissatisfaction. I repeatedly asked whether she was going to rent to me or not, and she would not give me a direct answer. This left me feeling as though she was attempting to hold the rental over my head to influence what I said. Eventually, she said she would proceed with the rental. When she saw me texting on my phone, she suddenly changed her position and said she would waive the "out of pocket" charge. She then gave a new explanation--that the charge was due to only having larger SUVs available. This was a completely different reason than what she first told me. I have been an Enterprise customer for many years and have never been asked to pay an "out of pocket" charge at pickup, nor was anything disclosed in advance. Her behavior was inconsistent, unprofessional, and concerning enough that I am not confident she is actually a manager. She also attempted to shift blame onto the Tacoma location rather than take accountability for her own conduct. This was, by far, the worst interaction I have had with any Enterprise associate. Her demeanor was childish, passive-aggressive, and unnecessarily controlling. Based on this experience, I do not trust this employee to represent the Enterprise brand or manage customer situations appropriately. I was contacted today by someone at Enterprise who says they will be following up with this branch. Unfortunately, "the bad experience" cannot be undone it a shame i gave my money to this business to get this kind of treatment.

Some of the worst customer service I've ever had…read more I reserved an automatic transmission compact model, and when I arrived they didn't have one available. Already off to a terrible start. They told me that one would be returning in three hours, and that I could either wait for that one or I could pay an extra charge for a premium model. I made it clear I was not happy about the situation, but I was in a hurry and could not sit around and wait for my vehicle. Now I've requested a refund of that extra charge, and I am being told that because I eventually took the premium model that I "accepted" the additional charge and they will not refund me for that. It's not a lot of money (about $25 total), but I think that just shows how horrible their customer service is. They screwed up by not having my car, and now they're willing to alienate a potential repeat customer over $25.

We rented a car for a week. Great price and a great car. The staff was friendly and prompt.read more

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

Needed a rental car and got it fast cheap and affordable thank you very much down there Crystal at…read moreBudget in Avis rental cars in Lakewood very helpful and knowledgeable about the whole process couldn't ask for a better experience

The service representative that was working today 5/20/24 at 2:30pm in the Lakewood, WA store was…read morevery unprofessional, unpleasant, & not helpful AT ALL. I asked her if Budget had a discount for military and the service rep said "only online", I asked her what a "mystery vehicle" was and she proceeded to tell me it was "whatever vehicle she picked for us". Upon arrival she informed us that the ONLY vehicle she had available for us to rent was a "Suburban". So I proceeded to ask the service rep if I pick "mystery vehicle" online and the only vehicle you have is this Suburban I'd get it for the mystery vehicle price correct? The service rep proceeded to argue with me telling me "No it is considered an L class vehicle therefore it's $780.00 for the 2 weeks or nothing at all" telling my husband and I that we can go to Enterprise right down the road. So after her nasty unpleasant attitude we came to enterprise in Lakewood and got a vehicle for 1 week for $330. So thank you for saving us money with your unprofessional ass. We will NEVER attempt Budget again. -We needed a vehicle for 2 weeks.

10+ stars, I had an experience with these lovely folks today, I hit a huge snag in papers, and they…read morewere AMAZING to me. They bent over backward to work with me and find a solution that worked to get the issue fixed. Will forever recommend them from now on.

From the owner: A Auto Rental & Sales has been in business since 1991. We are a family business. If you are looking…read morefor a low-cost rental car or to purchase a personal vehicle, we can take care of those needs today. Do you need to rent a car? We specialize in low-cost rentals. If you have a valid driver's license, we will let you rent it. You must be 16 years or older. Call us today!

Everyone was professional and helpful! The entire transaction went smoothly. I wasn't hard sold…read moreon the upgrades. I rented because my car blew a head gasket which turned into an engine swap and I had to modify the rental a few times as I needed it longer, the people made it so easy. Customer service and smiles with genuine good people. My car insurance agent said this s where he'd send his mom so that's as high a recommendation as possible.

Madison was very efficient with checking me in. Justin was amazing in getting me all set up with a…read morerental since this was my first time. Antonio was fantastic with working with me to get on the road with a safe rental. Everyone was incredibly accommodating when I mentioned I was Deaf. No issues, I will definitely rent again from this location if needed in the future. As well as recommending this location to my family and friends. Thank you for making this process so much smoother.

Marco & Lauren helped me get into a reliable act after an accident highly recommended! Staff were…read moregreat & took good care of my family & I! Shout out to Mikayla at the gig harbor location also !

Really great experience all around. I recently had my car hit and my USAA insurance set up the…read morerental car. So easy to work with them and they called to verify my pick up time and had no issues when I changed the time and date for scheduling reasons. They picked my up to get my car and to turn it in. Fast friendly great service. The car was clean and serviced recently. No issues at all. I will use them again!