Last February 2023, I was on my way to visit my dear friend at her mansion home up north in Nevada…read more I was here at Enterprise Hesperia picking up my rental car... ended up with a Nissan Kicks... very cool compact SUV! Love it! Yesterday on 03/30/2024, I was here to rent again on a rainy day first time ever holding an umbrella when picking up my rental car LOL. Hilarious!!! Anyway, I ended up with a really nice 2023 Ford Escape SUV for my Las Vegas and Scottsdale road trip... very spacious and comfy. First time ever... I don't shift the gear, I dial it LOL. It offers a different driving experience that's for sure. And it's a hybrid! Btw, they gave me a free upgrade from Compact SUV to Intermediate SUV... sweet! Thank you, thank you, thank you!!! As for service, it is always superb. Thank you so much T (from Feb 2023) and Charlene (from 03/30/2024) for the above and beyond friendliness, hospitality, and service! They got me at hello LOL. I am lifetime Enterprise customer. Keep up the excellence in all that you do!

Update: Well, after my first review, Enterprise has now…read moreretaliated against me with a bogus $1,115 damage claim. The car was a 2024 Nissan Altima that already had dents and scrapes when I picked it up -- including a dent low on the back left side. The employee even told me it was "all marked in the system." I had the car less than 24 hours before returning it because it was in terrible condition: it reeked of marijuana, the washer fluid didn't work, the tires thumped, and I could even feel something off on the right side while driving. Now, Enterprise's Damage Recovery Unit is claiming I caused damage in an "accident." Their own paperwork says the "point of impact" is unknown. They're even showing a warning light supposedly tied to the front left while pointing to dents on the back left. Which one is it? None of it adds up. I have a clean driving record -- no accidents in years, I don't speed, and I barely even drive. If there had been any accident, the 2024 car's own onboard system would have recorded it, and I would have called AAA or my insurance immediately. There is no such record, because nothing happened. This feels like harassment and retaliation for leaving an honest review. I will never rent from Enterprise again, and people should think twice before trusting them.

We went to the rental company with a reservation that we had unknowingly booked for the wrong day…read more Keisha was amazing and found a rental car that we could use for the day. She had a great personality and was very accommodating!!

"This rental company attempted to charge me for pre-existing damage that was clearly documented…read morebefore my rental. I had proof and they reversed the charge, but I want others to be aware and take photos before and after."

Today i went and Maddie helped me and my mom out, she was very kind, and attended us fast! great…read morecustomer service and expierence overall!

This is how you send out a rental car? No time to wash it? Pathetic...this explains your 2 star…read morereviews total...obviously no manager who cares works here

I just received a notice of payment due on an accident on a rental from August 9, 2024. $5,000 that…read morethey expect me to pay in damages that I know nothing about. This has upset me for the last four hours while I try to get it taken care of. I would like to know who I can complain to. I have made arrangements to rent from this company again, but now I'm not so sure..

Great place if your a crook. They do not do a thorough background check. To see if your license is…read moresuspended and rent cars to people with no license.. Such as Lakresha Nguyen. Cash upfront no questions asked they just want the money and then report you later. They don't care if you get arrested just as long as their car doesn't get towed. Money 1st. Sued later...

THE WORST RENTAL EXPERIENCE EVER!!! The car they gave me was…read morea crown Victoria that was used and abused inside for 40$ a day. This car broke down a mile away from the lot. They picked me up and made me wait over an hour to be driven to LANCASTER to pick up another car. The car that awaited me was missing the drivers side rear view mirror, no air conditioning, no gas, and dents and scratched paint. The sales rep said he would give me a discount and a free day but charged me the same exact price on paper. He also noted on the paperwork that I'd get 40$ more back after the rental. When I returned the c ar the owner told me I was late getting back and that I owe for an extra day and that I get the minimum deposit back. The sales rep just stood there and said sorry!! DONT GIVE THEM YOUR $$! YOU'LL GET RIPPED OFF!!!! DONT DESERVE ANY STARS!!!

This location is by far one of the best I have been to! Alex is amazing! He runs the store on his…read moreown and is genuinely great at his job. The area is cleaned, they have many options and offer pick up service!!!!! I will definitely be back!

My experience at Enterprise was great! I initially got a rental for a few days, but because of…read morecircumstances, it extended to 3 weeks. The communication was excellent and they were very patient with me calling every few days to extend the time. Everyone was friendly and professional. I would highy recommend this Apple Valley location.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

Fabian helped us out yesterday and had nothing but a giant smile and answered all my questions with…read moresuch great kindness & clarity. Despite it being 8AM and busy he had incredible patience and customer service!

Lack of customer service ! A place a business when customer is top priority this business surely…read moredoes not provide, I rented a vehicle at the Victorville location that smelled of cigarettes, I was offered a measly $15 discount that was rescinded of my previous review! The manager doesn't believe in free speech 2nd amendment. No more car rentals at this location.

I reserved a vehicle and didn't have the vehicle I needed at the time of pickup. They surely did…read moretake my payment right away when I reserved it online though. Now I have to wait 7 days to get a refund. Now I have to scramble and find another car rental place for the vehicle I need. Save yourself the headache and go somewhere else.

I had to have some warranty paint work done on my Hyundai and needed a rental for a few days. The…read moreHyundai dealership generated a PO for me in order to rent a car without paying out of my own pocket. The Hertz office is inside of a Buick dealership and it is a small location. The only complaint (and it is very, very minor) is I had to wait for a car to be returned before I could rent one. Not an issue since I personally did not reserve one ahead of time. The waiting room was spacious and comfortable so I chilled out for a morning in air conditioned comfort. The staff kept me informed about any updates of the delay. All in all, the staff was very personable and my experience there was positive. I was able to get into a car once one became available. The return process was painless a few days later. I would consider using Hertz if the need arises.