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    Hertz Rent A Car

    2.4 (47 reviews)
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    Bad condition cars

    I have 5 Star Status at Hertz and let me tell you, it doesn't mean anything at this location. I reserved a car, get there to pick it up and it's absolutely filthy, SO MUCH DOG HAIR, I asked for another vehicle, she told me I'll be charged to upgrade. I reserved a Small SUV not even a cheap economy car. I have 5 Star Status, I should be upgraded for free when available anyways. Maddie had the WORST ATTITUDE and DEMEANOR EVER. Literally, Hertz, get rid of her. She is a risk to your company because she does not care about her job or customers. She clearly hates her job and is not down to provide good customer service. Her misery was eluding in how she treated me, other customers, and her poor coworker. I was renting a car for pleasure so I didn't have to try my brand new Lexus out of state. Maddie acted like I NEEDED Hertz. Nope. I'll be giving my business to Enterprise moving forward. Left without renting.

    My rented birthday ride from hertz!

    I love hertz! I rarely have an issue and when I do, it's taken care of immediately. My cars are always ready to go when I arrive, Meaning I do not wait long at all. I've rented a wide range of cars from Hertz and my car my favorite is the Tesla's. The staff are very knowledgeable and do everything they can to help you out. If it's something they can't do then customer support is not to bad.

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    6 months ago

    Today i went and Maddie helped me and my mom out, she was very kind, and attended us fast! great customer service and expierence overall!

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    1 year ago

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    2 years ago

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    2 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    This was the first time I have had an enjoyable experience renting a car. Destiny Carter was fantastic! Cars clean and nice.

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    10 years ago

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    10 years ago

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    7 years ago

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    9 years ago

    Awful experience staff was unhelpful, vehicle selection was awful, standard car was uncomfortable and lacked power

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    11 years ago

    Not organized.... Toooooo slow.... Even when you have reservations ...... I will not come here again

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    11 years ago

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    7 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(141 reviews)
    5.2 mi

    Last February 2023, I was on my way to visit my dear friend at her mansion home up north in Nevada…read more I was here at Enterprise Hesperia picking up my rental car... ended up with a Nissan Kicks... very cool compact SUV! Love it! Yesterday on 03/30/2024, I was here to rent again on a rainy day first time ever holding an umbrella when picking up my rental car LOL. Hilarious!!! Anyway, I ended up with a really nice 2023 Ford Escape SUV for my Las Vegas and Scottsdale road trip... very spacious and comfy. First time ever... I don't shift the gear, I dial it LOL. It offers a different driving experience that's for sure. And it's a hybrid! Btw, they gave me a free upgrade from Compact SUV to Intermediate SUV... sweet! Thank you, thank you, thank you!!! As for service, it is always superb. Thank you so much T (from Feb 2023) and Charlene (from 03/30/2024) for the above and beyond friendliness, hospitality, and service! They got me at hello LOL. I am lifetime Enterprise customer. Keep up the excellence in all that you do!

    Update: Well, after my first review, Enterprise has now…read moreretaliated against me with a bogus $1,115 damage claim. The car was a 2024 Nissan Altima that already had dents and scrapes when I picked it up -- including a dent low on the back left side. The employee even told me it was "all marked in the system." I had the car less than 24 hours before returning it because it was in terrible condition: it reeked of marijuana, the washer fluid didn't work, the tires thumped, and I could even feel something off on the right side while driving. Now, Enterprise's Damage Recovery Unit is claiming I caused damage in an "accident." Their own paperwork says the "point of impact" is unknown. They're even showing a warning light supposedly tied to the front left while pointing to dents on the back left. Which one is it? None of it adds up. I have a clean driving record -- no accidents in years, I don't speed, and I barely even drive. If there had been any accident, the 2024 car's own onboard system would have recorded it, and I would have called AAA or my insurance immediately. There is no such record, because nothing happened. This feels like harassment and retaliation for leaving an honest review. I will never rent from Enterprise again, and people should think twice before trusting them.

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    Hertz Rent A Car - carrental - Updated May 2026

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