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    Reviews With Photos

    Scrapes on a  junk car Avis rents.
    Sean L.

    After being with Avis for years, I've had it. They rarely have cars in stock. I recently waited an hour to get a car. Last rental, they gave me a car with 65k miles on it and bald tires. My most recent experience was trying to use my many points to rent for family vacation. Literally no vehicles of large enough size at this location or the other Spartanburg location. And for that reason, I'm out.

    Worn tires to steel belt

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    Photo of Richard B.
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    4 years ago

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    11 days ago

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    6 months ago

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    2 years ago

    Waited an hour for a car....you shouldn't take reservations if you don't have cars. No actual information provided by the counter staff.

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    2 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    Ask the Community - Avis

    Hertz Rent A Car

    Hertz Rent A Car

    1.9(43 reviews)
    0.1 mi

    I had a great experience today while dropping my car off. Apollo greeted me right away and help me…read moreunload my vehicle. He went through the normal checklist which reminded me that I had forgotten to prefill the gas tank. GRRRRR! Apollo was very sympathetic. He worked with me as he knew that my company had a policy of not pre-paying for overpriced gas. He adjusted the gas rate to a normal rate of $1.56 instead of the four dollar plus rate that is posted on the signs in the check-in area. The drop off/ check-out process took less than two minutes. I was on my way, had my receipt and was thankful that they worked with me on my forgetfulness. It really is the little things that make business travel not as stressful. Thank you, Hertz for your partnership!

    This location includes Hertz, Dollar, and Thrifty. Zero stars if it were an option…read more Thrifty charged me an additional $250 for smoking in the vehicle. When contacted Jay, the "supervisor" stated they had video evidence of cigarette ash, a cigarette and an odor of cigarette smoke. I DO NOT SMOKE. He refused to admit this was false. I escalated it to their corporate who said she'd call me back once she got the information. Never heard back. My manager also reached out and last we heard the corporate lady was requesting the video. That was a week ago, never heard back. They also will not answer our calls after that request. I filed a complaint with the Better Business Bureau and the response I got NOW claims I was not the one who returned the car.. the desk isn't open at 5:30 in the morning and I returned it to the lot attendant. They also NOW claim there was a marijuana odor which is why they charged me for smoking. Where's the video evidence that JAY was so adamant about? Why can't they provide it? Why didn't ALEX the manager reach out like she was supposed to? The reason? They're slimy snakes taking advantage of their customers. Avoid this location unless you enjoy donating to their employees internal welfare program. Dirty, lying scammers. Zero integrity.

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    Hertz Rent A Car

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    Budget Car Rental - It's looking like a long wait!

    Budget Car Rental

    2.0(31 reviews)
    0.1 mi

    I reserved a luxury option car last September for this recent visit to GSP to be available for pick…read moreup at 4:00pm, upon arrival to the kiosk I was informed that the car I reserved was being held by the manager for another client, I was also informed that there were no vehicles available. There were lines of customers around me being told the same story, I was only helped after escalating the situation after waiting almost 2 hours and was able to secure a KIA SUV to get me on my way. This started massive conflict not only with customers around me, but also arguments within your service staff, a very uncomfortable situation for everyone. Upon finding the vehicle, it was covered in a sticky solution like it had been washed with a can of soda and the interior was not much better. The inside had footprints on the seats, grass on the carpet and the dash and controls were also sticky, visibility through the windshield was limited as it looked like a toddler was let loose in the vehicle with a leaking sippy cup and a runny nose! I am grateful that I was able to secure a vehicle, but reserved a luxury car for this trip for a specific purpose and a KIA SUV was not the ideal choice. This and I was forced to spend $30 at a local car wash to have the vehicle cleaned inside and out to make it driveable. I understand this is the holiday season, but I expect to get what I pay for, especially when reserved that far in advance. I feel I was cheated, let down and way overcharged for what I received. Very disappointed and unacceptable, I will definitely be looking at other options for my next trip. On a side not, the service agent helping me had the personality of a pet rock and was not able to move much faster that frozen molasses pouring from a glass bottle, there has to be a way to make this process more efficient as I can't say I have ever seen anything like it. (DMV is close, but at least you get what you pay for there!)

    Worst experience EVER! The totally stoned employee offered us a Ford Escape after we had confirmed…read morea Navigator for 3days for $850 and offered us a $50 discount. Best he could do, not is fault. WE could call customer service and see if they would offer more than $50 but it really wasn't his problem. NO WAY 6 adults can fit in a Ford Fusion but it's that or NOTHING. All other car rental agencies are sold out!!!MAD is an understatement!!! UBER BLACK IT IS.

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    Budget Car Rental

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    National Car Rental - The Audi A6 I was issued

    National Car Rental

    3.2(9 reviews)
    0.0 mi

    I love using National because I love the Emerald Isle. Enterprise is slightly different, in that…read morethey select cars from a very limited inventory to give you; you don't get to go see them all and pick what you want, like the Emerald Isle. I'm not too fond of these small airport National locations where you have to go to a desk (something else I absolutely hate) and check in and finish the transaction where they give you a key and ask if you're OK with the vehicle they selected. On this visit, the vehicle they offered was nice, it was an Audi. But the last time I used a counter like this (at a different airport, nearby) I got a vehicle I never would have chosen from the Emerald Isle, so this doesn't always work well. My gripe on this visit was when I got to the counter to get a car, there were three ladies working and one of them was helping a customer. The other two were typing on the computer in front of them. I had to wait for the one helping a customer to finish and then she took me. Immediately after, another customer walks up and one of the other ladies stopped what she was doing and took him. She also recognized his Executive Elite status... I'm Executive Elite too, but no one said anything about that to me? (this goes towards inconsistent management which means poor training and management) Ultimately, I got my car and left. When I returned, there was no one outside to check me in. I saw a sign that said take the keys inside and remember what spot you parked in - This is a horrible way to check in cars! So, I did just that. Got to the same counter inside where I checked the car out two days prior and there were the same three ladies working the counter. I stood there and waited while 2 were on the phone. After waiting a few mins and none of them looking up to see me standing there, I interrupted what they were doing to ask what I was supposed to do. One commented that some guy was supposed to be outside to check me in, but clearly he wasn't. She took my keys and said they'd send the email. I stressed the elaborate review to say this is quite the opposite of what makes National so great with the Emerald Isle at larger airports. They could very easily do the same style here or at least offer much better customer service than they do. I wish they would because selecting National at these smaller airports is no different, nor better than simply going with Avis or Budget.

    I travel a lot and don't always have the best experience. Yesterday was refreshing. The staff was…read moreall smiles and they were really personable. We were in and out on less than 5 minutes because they actually paid attention to the information I submitted online. Walked out with a fully gassed up charger.

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    National Car Rental - Rental  GMC Arcadia.

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    Rental GMC Arcadia.

    Avis - carrental - Updated May 2026

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