Lost retirement ring and just a shot in dark and they had it. Amazing they were honestread more

After being diverted to a different air port I changed my reservation to pickup a car at enterprise…read morearriving at 100am. Since I was arriving late I called to be sure they would wait. Upon arrival I found out that you actually cannot even talk to someone on the phone on location. In fact, they did not even have a car for me because the person I spoke with had no idea if they would stay or have a car, but she told me they would both be there and have my car. No apology and no car. The Avis budget lady saved the day, was cheaper and kind. Never enterprise again.

I had a great experience today while dropping my car off. Apollo greeted me right away and help me…read moreunload my vehicle. He went through the normal checklist which reminded me that I had forgotten to prefill the gas tank. GRRRRR! Apollo was very sympathetic. He worked with me as he knew that my company had a policy of not pre-paying for overpriced gas. He adjusted the gas rate to a normal rate of $1.56 instead of the four dollar plus rate that is posted on the signs in the check-in area. The drop off/ check-out process took less than two minutes. I was on my way, had my receipt and was thankful that they worked with me on my forgetfulness. It really is the little things that make business travel not as stressful. Thank you, Hertz for your partnership!

This location includes Hertz, Dollar, and Thrifty. Zero stars if it were an option…read more Thrifty charged me an additional $250 for smoking in the vehicle. When contacted Jay, the "supervisor" stated they had video evidence of cigarette ash, a cigarette and an odor of cigarette smoke. I DO NOT SMOKE. He refused to admit this was false. I escalated it to their corporate who said she'd call me back once she got the information. Never heard back. My manager also reached out and last we heard the corporate lady was requesting the video. That was a week ago, never heard back. They also will not answer our calls after that request. I filed a complaint with the Better Business Bureau and the response I got NOW claims I was not the one who returned the car.. the desk isn't open at 5:30 in the morning and I returned it to the lot attendant. They also NOW claim there was a marijuana odor which is why they charged me for smoking. Where's the video evidence that JAY was so adamant about? Why can't they provide it? Why didn't ALEX the manager reach out like she was supposed to? The reason? They're slimy snakes taking advantage of their customers. Avoid this location unless you enjoy donating to their employees internal welfare program. Dirty, lying scammers. Zero integrity.

I reserved a luxury option car last September for this recent visit to GSP to be available for pick…read moreup at 4:00pm, upon arrival to the kiosk I was informed that the car I reserved was being held by the manager for another client, I was also informed that there were no vehicles available. There were lines of customers around me being told the same story, I was only helped after escalating the situation after waiting almost 2 hours and was able to secure a KIA SUV to get me on my way. This started massive conflict not only with customers around me, but also arguments within your service staff, a very uncomfortable situation for everyone. Upon finding the vehicle, it was covered in a sticky solution like it had been washed with a can of soda and the interior was not much better. The inside had footprints on the seats, grass on the carpet and the dash and controls were also sticky, visibility through the windshield was limited as it looked like a toddler was let loose in the vehicle with a leaking sippy cup and a runny nose! I am grateful that I was able to secure a vehicle, but reserved a luxury car for this trip for a specific purpose and a KIA SUV was not the ideal choice. This and I was forced to spend $30 at a local car wash to have the vehicle cleaned inside and out to make it driveable. I understand this is the holiday season, but I expect to get what I pay for, especially when reserved that far in advance. I feel I was cheated, let down and way overcharged for what I received. Very disappointed and unacceptable, I will definitely be looking at other options for my next trip. On a side not, the service agent helping me had the personality of a pet rock and was not able to move much faster that frozen molasses pouring from a glass bottle, there has to be a way to make this process more efficient as I can't say I have ever seen anything like it. (DMV is close, but at least you get what you pay for there!)

Worst experience EVER! The totally stoned employee offered us a Ford Escape after we had confirmed…read morea Navigator for 3days for $850 and offered us a $50 discount. Best he could do, not is fault. WE could call customer service and see if they would offer more than $50 but it really wasn't his problem. NO WAY 6 adults can fit in a Ford Fusion but it's that or NOTHING. All other car rental agencies are sold out!!!MAD is an understatement!!! UBER BLACK IT IS.

They were resourceful giving me a 4-wheeler during the nasty storm that was coming the weekend of…read more2/6/26. Of course I paid extra for it but they honored the T-Mobile arrangement of returning it without filling up. The car was clean and the process was painless. GSP has a relatively new rental building across the street from the terminal. Upon returning the car, no one was around at 5:00 am so drop off was a little weird just leaving the car without a walkabout. It all went well however when I got a quick email regarding receipt.

Good price, easy pick up and drop off and got a nicer SUV than I ordered. The clerk at pick up and…read moredrop were very friendly.

Charlotte at the counter made this experience. She's wonderful. What a great representative of the…read morebrand! Efficient. Friendly. After a long day of travel she is exactly what I needed.

Reservation agreement states no extra charge for domestic partner. My partner and I have lived…read moretogether for 9 years and have the same address on out driver's license. Agent told me that I would be charged $15 per day for him to also drive the car. False advertising.

Last minute decision to rent vs Uber and glad I did: great rate and easy checkin/checkout. Nearly…read morenew, v efficient Hyundai was a bonus!

My whole experience was great with the customer service at the counter to the drop off. Car was…read moreclean and good condition. The lady at the desk was very helpful and informative, for the dropoff. Everyone that was working that day had a smile on their face which was wonderful. I was upgraded to a bigger SUV, loved that. Price was good. Thank you Tracy and Callie

They are scammers. They lied about the time I picked up and returned my vehicle. They adjusted the…read moretimes so that I was over an hour late with my return and charged me $30 for an additional hour. I suggest that anyone who has rented from them check their receipt for this scam.

This place is TRASH, terrible customer service, terrible. Car was dirty , had to wait 45 mins…read moredidn't get the lux car we paid for. Left my fire arm in here and they lied to us that it was turned in! without any inspection of the vehicle they just rented it back out with a fire arm in the car! do not rent from this place. DO NOT RENT HERE

The staff at the location itself was fine and pleasant, however the company and their service was…read moreterrible. I reserved and PREPAID for a specific type of vehicle online. I arrived and the vehicle was not there. Instead of making good on the failure with an upgrade they only offered lesser vehicles than what I had prepaid for. I was renting a car because my elderly parents had been in a car accident and had been in a car accident. They were in the hospital and needless to say my plans were up in the air. My original plans were to fly out of charlotte, but my stay was extended and I ended up leaving out of Greenville, where I picked up the car. I notified reservations TWO DAYS before I left. Plenty of time to adjust any logistics on their end. They insisted on charging me a $71 change of reservation fee even when I told them I was upset and going to be speaking with their customer service and posting a review online. Obviously customer service is not something that Avis is concerned about.

I recently booked a subcompact SUV "Hyundai Venue or similar" at Avis to be picked up at the…read moreGreenville-Spartanburg International Airport. I specifically chose that vehicle for accessibility purposes. My father is 97 and uses a walker. I am 73. After about a half-hour wait at the counter, Avis gave us a low-riding Kia (see image) instead of the reserved SUV (see image). We had to deal with that klutzy vehicle for an entire week! Now, two separate Avis agents refuse to address the issue. They're throwing it off onto Expedia. Something to keep in mind if you decide to book an SUV from Avis in Greenville. Vernon Williams

Avis/budget Rented a car got to destination and oil light…read morecame on. Called and they did not care told me to drive car back and exchange it. It had no oil.

Don't waste your time, because they'll waste yours. Bad communication between staff, waited 20…read moreminutes.