Flew into GSP South Carolina and was pleasantly greeted and cared for by Whitney. She was so friendly and helpful. I ended up getting a Hyundai Elantra and it was okay. It was a very basic model and got my son and I from point A to point B safely. Pick up was a breeze. The return was a little tricky. The signage to return the rental car was not very well marked. I actually went into the wrong company's return lane and it was the same for the truck in front of me as well. Once I followed the truck to the right area the drop off went smoothly. I did like that there was no additional fees and Whitney was not pushing additional non sense on me for the rental which was greatly appreciated since it was so early in the morning. The price was great. I ended up maybe putting 30 miles on the car so that was a plus. read more

Check in and out was really easy and fast. Not a far walk from baggage claim and if you need wheelchair assistance they will pick you up and drop you off at the rental car terminal as well. read more

My experience with Thrifty Car Rental was excellent. The customer service representative was friendly and professional. She let me know I would be upgraded to a different car because the one I requested wasn't available, and I was very pleased with the vehicle I received. There was no additional charge for the upgrade. Overall, my experience was very positive, and I would definitely rent from Thrifty again. read more

The man at the front desk was so pleasant and helpful with all information I needed. However when I returned the car the young lady was in a hurry and did her part and simply walked away. I said you must be having a bad day hoping to make her feel less noticed. I was odd that she declined to say a word to me just quickly walk away. read more

Amazing service and everyone was helpful and friendly!! I was even able to choose the car I wanted. Luv that.

I was pleasantly surprised at the quality of Thrifty customer service and car. I have a corporate contract with another company but found that the cost was out of line. I decided to shop each rental. I thought Thrifty was a lower quality but I was wrong. They were professional and the car was excellent. It was a better value to me. read more

Very kind, friendly at checkin,and helpful at return. Would definitely consider using them again.

This was a very pleasant rental car experience. Price was great, customer servcie was pleasant when picking up the car, the car process of getting to it was easy, and the car was clean, and worked out great! On the return trip, they were a Godsend, because we actually left the remote garage controller on the visor, and my husband had to call and find out if they could retrieve it. They did immediately, and when we got back to their location, they had it ready for us with our name on it! Whew! Thanks Thrifty Rental car at the GSP Airport! read more

Beautiful car, quick and efficient pick up and drop off. Very reasonable price. Highly recommend!

Great pickup and drop. off!! it was very easy and affordable!I needed a car to get me through my own car break down. It was fabulous on gas as well read more

My whole experience was great with the customer service at the counter to the drop off. Car was clean and good condition. The lady at the desk was very helpful and informative, for the dropoff. Everyone that was working that day had a smile on their face which was wonderful. I was upgraded to a bigger SUV, loved that. Price was good. Thank you Tracy and Callie read more

From start to finish everything was super smooth. We got a nice vehicle (Hyundai Venue). My wife and I used it for a family reunion weekend. The staff from checking the car out to returning it were all great. It was easy to go through the process at check out and even easier on returning it. I would definitely return to Thrifty in the future at the GSP Airport. read more

Excellent customer service at the front desk! No issues in getting the vehicle that I wanted.

The person at the counter was really helpful. He saw that we are a largo familia and gave us a mini van

I had zero issues with them. They gave me no hard up sell on anything which was great!

Car was nice, agent was friendly. Process was easy. Return aisle in garage was not well marked. Spouse is not included as a driver unless pay extra read more

I have not rented a car in a few years. This was a very easy process from start to finish. Customer service was fantastic when I realized I booked my return 3 hours too early. Would not hesitate to rent again on my next return to South Carolina. read more

every aspect of the rental process was perfect. from the on line booking to the price to the agent at the airport to the quality of the car to the drop off and billing. read more

Quick and friendly. Easy return. Other companies did not have reserved cars available.

Last minute decision to rent vs Uber and glad I did: great rate and easy checkin/checkout. Nearly new, v efficient Hyundai was a bonus!

Easy reservation process with Bookings.com to select style & price I wanted. Pick up at the airport was super easy although it is a long walk to all the rental car agencies from the Greenville-Spartanburg terminal. Drop off after hours was simple. Park the car of just leave it there. I got my invoice by email as soon as they opened at 8am. read more

Very friendly staff and checking in was a breeze. She gave helpful advice and gave perfect directions to the car. I had no trouble finding it. The car was Hyundai Kona and it was a cool car! read more

Needed a last minute rental due to a last second car repair drop off. Was able to reserve a full size for 20 per day and pick up within 2 hours. When I dropped off o left my sunglasses in it and picked them up at the counter 4 days later. read more

car in new condition. went with the "managers decision" on the amex site, hoping i would get a better deal than choosing myself. should have chosen myself. got a hyundai kona. a bit small but new car and good mileage. read more

All people who assisted us were courteous and professional in the way that they conducted themselves. Thanks.

Great Service....And Great Upgrade. I truly Loved your Service. I'll use you again and again and tell others about your Welcome Service!

This is long but important: Thrifty car rental at the GSP airport. Our boss booked a rental car for us with Thrifty. When we arrived to pick it up, we used the company card, but it was declined. The agent then informed us that their policy prohibits rerunning a declined card for 24 hours. I explained that the likely issue was our bank flagging the transaction as fraud since we were out of town, and we just needed to call and resolve it. However, another employee, with an attitude, simply repeated, "It's our policy." I suspect the decline was actually a system error because, after eventually getting a car, the same card worked fine at a nearby gas station. Regardless, we asked if I could pay with my personal credit card instead. They refused, stating the card had to match the driver's name, but my partner didn't have another card to use. While I understand preventing fraud, I was standing right there, fully consenting to use my card. So, I suggested canceling the reservation and rebooking it under my name so I could pay. Before I could finish my sentence, the employee cut me off, stating they were "sold out." I questioned how our reserved car could suddenly be unavailable before even canceling our booking. The employee fumbled for an explanation while her colleague rudely chimed in, insisting there was nothing they could do and that we'd have to go elsewhere. At that moment, a manager walked by and asked what was wrong. After a quick explanation, I repeated my request to transfer the reservation to my name. Without hesitation, she said, "Of course," and within a minute, the problem was solved. Suddenly, the previously rude employee became polite, and I was able to pay and get the keys. Now, I sincerely hope this wasn't the case, but the interaction felt racially charged. My partner is Black, and I am white. The two unhelpful employees were white, while the manager who stepped in to resolve the issue was Black. Whether intentional or not, the level of disrespect and refusal to assist us--despite an obvious solution--was unacceptable. read more

STRANDED AT AIRPORT BY THRIFTY GSP AIRPORT So, I reserved an SUV vehicle through the Delta app with Thrifty beginning Easter Day April 4th 2021 at GSP (Greenville Spartanburg Airport, South Carolina). Once I landed at GSP Airport, I called the Thrifty Customer Service Number and got no answer. I tried multiple times, and got no answer. The Information Booth lady at GSP (as well as a person at Hertz Rental car) also tried to call Thrifty. No answer. Because all the other car rental agencies were already booked up for the Easter/Spring Break holiday (and no cabs or Uber rides were initially available) I was essentially stranded at the Greenville Spartanburg Airport due to Thrifty's non responsiveness. Bottom line: do NOT book a vehicle with Thrifty GSP Airport if you actually need a vehicle to go anyplace. Unless someone from Thrifty Corporate reaches out to me and provides a satisfactory explanation and response, I will never again book a rental car from Thrifty in my lifetime. read more

DO NOT RENT HERE - Especially if you are going to someone's home that might have a pet. Apparently, some dog hair was on our suitcases when we left our son's house and ended up in the carpet - along with some hair that was on our shoe bottoms i assume. I was totally shocked to see a $250 cleaning fee charge. Their policy says "Excessive pet hair, soiling or damage caused by animals will result in an extra cleaning charge....ranging from $50-$250." Im very sure they've never charged less than $250 and they absolutely will not discuss it once the charge hits. I had to wait 20 minutes on the bus and my van showed up 15 minutes later - and it was still wet from I assume an automatic cleaner because the back and most of the sides were still dirty. Unprofessional and just plain wrong! read more

Deceptive marketing. They are NOT at the airport, but list themselves as if they're on-site at the airport. Very frustrating to realize after getting off a 10:30 PM arrival flight... read more

I would never rent from this company again. First, the rental is not on-site at GSP. You have to take a shuttle to and from so give yourself another 30 minutes. Secondly, the car was filthy and it stunk. It's like they sprayed french perfume in it to mask the smell. The center console had some type of ice cream melted into it and paper stuck to it. There was no water in the windshield wiper dispenser. The steering wheel was sticky. The car was dirty. The customer service person was rude. Seriously, there are so many other companies to rent from don't take your business to this one. read more

Very rude and horrible. Booked via expedia. Return date I made was Nov 10th 2022 2:30pm Their invoice clearly says i made return 2:27pm and they charged 57.44 and total is $233 for just one day rental white total amount from Expedia was $176.22. Called thrifty and they said this location was privately owned. However received my call at this Greenville location started with "There is nothing I can do" from the beginning. This place is such an asshole. I am filing claim whole $233 via my credit card company. read more

How is this place even in business? They are off site but shuttle never came to airport. We were holding on the phone for over 30 mins and no answer. We finally started walking towards the location and this is a treacherous walk involving high traffic(no sidewalk) areas. This place is a cesspool of infected fecal matter. Horrible first impression of the state! I hate you guys so much, I hope only the worst things happen to you in life. read more

If you need to rent a cat at GSP-don't use Thrify/Dollar. First of all they are off airport property, you wait for a shuttle. The other rental companies are right at the terminal and you are out of there in 10 minutes. It took me an hour today. 20 for the shuttle then 40 at the rental counter. They were getting use to a new computer system and all employees were visible frustrated! I hope other days they run efficiently but I will spend a few more $$ and rent from someone else. I left very frustrated running behind with a dirty car I didn't reserve! read more

Do NOT use this business if you have a dog! I rented a brand new SUV, had a 45 pound pitbull mix only in the CARGO AREA, ON A BLANKET. After I returned the car, I was shocked to see an extra $250 charge from them. When I called, they said that they had to have the car detailed because they couldn't get the dog hair out after 10 minutes of vacuuming. First of all, I could have gotten the hair out in ten minutes with a dust buster. Second-why did it need to be detailed? A simple trip to the car wash down the street would have gotten it washed, vacuumed and the windows done for $25! I have called and asked to speak to the manager and been told he was busy and would call me back, but he never has. I would have been happy to settle for paying the cost of having the car washed and vacuumed but $250 is simply outrageous. read more

I'd give this place negative stars if I could. Left a wallet in the car. They didn't contact me to tell me. I was calling about something else and they happened to mention it. They said they mailed it. Called back 8 days later, they hadn't mailed it yet. While the wallet was in their possession, two charges were made during those dates on the credit card inside the wallet. I'm currently having a PI track the charges so I can sue them. Ridiculous. Bad customer service and an awful experience. Never again!!!! read more

The service here is so freaking slow. Plan on being here an hour or more for pick up and drop off. Very disorganized, understaffed, and front desk people disappear for 20 mins or more to "check somethin' real quick". Half the time they don't know if the cars have any damage or fuel, you need to go and check and let them know of anything is wrong. The cars will also be given to you dirty. To top it off the front desk people will complain about how busy it is and how "everyone waits to the last minute to book a car" read more

Thankfully there are choices. When asked where we were driving to was when the add on fees started coming up. Our daily rate increased by 40% and they were not willing to work with us at all. Watch out for hidden fees buried on page 3 or 4. The good news is there are plenty of choices right around the corner at the GSP airport. read more

Tim at the front desk is super nice. Alan the driver is incredibly friendly as well. We got a luxury upgrade to the most amazing 2019 Jeep Cherokee. read more

The prices online and the prices they quote are very different. I was given one price by phone and received a confirmation on that price. I called the day before flying in, and they tell me that the information I received online is incorrect. They then tell me they are giving me the "Manager's Special" for the same price. But, it was NOT the same price. It was around $8 per day more. When I protest, they tell me they have few cars available, and I am stuck with what they give me at the elevated price. When returning the car I "topped it off" at the Q Gas Station across the street, literally. 2 minutes later, I am in their Thrify / Dollar parking lot. A Service Agent (actually the one that checked me in initially) comes outside with me to check the car. No dings, no problem. I also make it a point to tell her that I "topped it off" just across the street, minutes ago. I show her the gas receipt, literally. She says, "No problem. That's all I needed to see." And, the gas gauge shows it at full. I go in and finish checking out. No problem. I come back home, and three days later a "Refueling Charge" is added to my Credit Card! I am furious. I call the number to the Greer, SC Office, but immediately rerouted to a Call-Center Agent. She tells me she needs to see the receipt and PROOF of refueling. I have to go through the extra time to PROVE (once again) that I "topped it off". I have to send the receipt and Credit Card Statement to them. Such a time waster and stress. These companies today are scamming any way they can. They just hit you with extra charges, hoping you won't see, pay attention or care. Well, I do care. Corporatism / Capitalism at its finest. Greed underlying everything. It's not enough they price gauge you with low-balling online prices. They then have to exploit your Credit Card and Banking just the same. Find another place to rent a car from. These Companies pay their employees to smile and lie to you through their teeth, while finding new and inventive ways to screw you over monetarily. It is disingenuous, patronizing and frustrating. read more