The guys are friendly, helpful, and extremely professional. Even during Memorial Day weekend they…read moremade it happen. They were all fast, efficient, and in great moods. This is the type of service you want. The vehicle was clean and fully fueled. You can't ask for more. I'll definitely stick with this location.

This location is plain ole whack!!!! They open at 8am and several people are here waiting with inly…read moreone person working the front desk. If there are more people working here, I haven't seen them or they're moving as slow as molasses either way, not for me. There's a reason why people make reservations at a certain time - they got things to do.

I really appreciate how awesome this location is. We had reserved a Toyota Rav4 for an out of town…read moretrip. Unfortunately, when we went to pick it up, it wasn't there. They staff recommended a Dodge Grand Caravan instead and told us it would have more room for our Service Dogs. I'm completely anti-van, but it was there and I wouldn't have to return in a few hours to pick up the one I reserved. I'm glad they did the upgrade for us. Not only did it have more than enough room for 2 adults and an 11 y/o, but I fell in love with the stow-away seating. Our Service Dogs are 140 lbs, 80 lbs, and 50 lbs. We stowed the Captain's seats and left the back bench up for my son to sleep on. The dogs had plenty of room to stretch out and sleep on our trip. They even told us not to worry about the dog hair that would inevitably get shed on a total of 18 hour round-trip journey. We did worry about it and took measures to make sure it was as clean as we could possibly get it before we returned it. I think they were so thankful that we did clean it that they ended up comping our mileage overage. I 100% recommend them and will be going back if the need arises.

Reserved a cargo van online days in advance. Charged $400 online. Got a confirmation that the van…read morewas "available for pickup when you are" on the morning of the pickup. Drive to the location for pickup. Immediately told that all vans are "blocked" and are only available for Amazon deliveries. Absolutely no reasonable effort made or explanation given as to why our reservation was confirmed and listed as ready for pickup. No other options other than to drive an additional 1.5 hours out of our way to a different location. Do NOT book anything through Hertz!

I rent very often and this location (13711 E Independence Blvd) has always gone above and beyond…read morefor me. I actually receive a discount through my employer for AVIS and went to them first. The AVIS I went to felt like an empty sketchy basement. I had to knock on the glass to get someone to come unlock the door during business hours, and they ran some sort of credit check on me and denied me service. I then tried Enterprise and they have been wonderful and accommodating. They go above and beyond every single time. I am able to use credit or debit, they pick me up anytime I need, and when they don't have the specific class of car I reserved I get something upgraded. Also, since I rent so often, I earn points on the Enterprise app that always get me a free day or 2 for the next time. It has turned out to be a better savings than my Avis discount anyway. 5 stars, I appreciate you guys!

I have been an Enterprise customer for over 25 years and hold Platinum status, which I originally…read moreearned while living in my hometown of Manhattan before relocating to North Carolina in 2022. I rent vehicles weekly and rely on Enterprise regularly. I rented for about six months at the Monroe location and have now been renting from the Indian Trail location for the past three years. While renting in Monroe, I experienced extremely rude behavior from the branch manager, which became serious enough that I escalated the issue by emailing Enterprise executive leadership. The resolution at the time was to transfer my account to the Indian Trail branch. The current branch manager at the Indian Trail location actually came from the Monroe branch and has been professional and has tried to work with me. We have built a good rapport and he has made efforts to help when situations arise, especially since I rent weekly at a high rate. However, there have still been several frustrating issues. Recently, I was hospitalized with extremely high blood pressure (254/128) and the branch manager was aware of my BP situation. During that time the branch manager emailed me on Monday 3/2 and Tuesday 3/3, but I was in the hospital and unable to respond. I later learned that the area manager, Cody, instructed the branch to attempt to pick up the vehicle, however i was in the hopsital and wasnt aware. I only learned about the pickup attempt when I went into the branch on Friday 3/6 to rewrite my contract. I have paid faithfully for the past four years and have rented consistently without breaks in my contracts. I am a reliable weekly renter and a long-term customer, which you would think is exactly the kind of customer a company would want to retain. Unfortunately, I have received more dirty vehicles than clean ones over time from both branches. I usually arrive after work and it is often dark outside, it can be difficult to see interior stains when I first receive the vehicle. I pay on average about $325 per week for these rentals. While I understand that my current situation requires me to rent weekly for now, paying that amount and receiving vehicles that are dirty, unreliable, or poorly maintained is not acceptable. Enterprise expects customers to pay for their rentals, which I have done faithfully for years. However, they are receiving my money while I am sometimes placed in vehicles that are dirty, not well maintained, or simply not reliable. On one occasion I was even in a situation where a vehicle issue almost led to an accident. When I arrived at the Indian Trail branch around 5:40 PM on Friday after work, there were already several customers ahead of me while I waited to rewrite my contract. I was placed in a vehicle that appeared acceptable in the dark, but the next morning I realized the car was extremely dirty with visible stains throughout the interior. I had to clean the vehicle myself on Saturday. Paying for this in full is unacceptable. I also went to another Enterprise branch on Saturday(today) to get assistance connecting Apple CarPlay. The staff at that branch immediately noticed how dirty the vehicle was and commented on it. They were very helpful and assisted me with the CarPlay setup, and one of the employees even suggested that I consider doing business with their branch and provided me with his card. Enterprise has always been a company I trusted, which is why I have remained a customer for so many years. Given my long history with Enterprise and my Platinum status, I would welcome someone from Enterprise corporate or regional leadership reviewing this situation and contacting me so it can be addressed appropriately. As a Platinum member and a customer of more than 25 years who rents weekly and spends thousands of dollars annually with Enterprise, I hope the company will review this situation carefully because I would prefer to remain a loyal customer if these concerns can be addressed.

This place is okay.. the team seems nice and helpful and the cars are reliable but today I got this…read morecar and when I got in it smelled really weird in a bad way, it REEKED of cigarettes and it gave me a headache and I'm not trying to hate on people that smoke but if someone had severe asthma this could mess with their breathing problems. Also I had wiped the seat and when I looked at the wipe it was dirty which makes the think that they don't actually clean the inside.. I mean other than this one experience it's a convenient place. I just wish they were cleaner.

Five stars for Jessica Randolph and her team at Enterprise Concord! She greeted me promptly,…read moreexplained everything clearly, and made sure I got the right vehicle for my needs even when my original car wasn't available. Her communication was excellent, and she went above and beyond to make sure I was taken care of. As someone who manages people for a living, I can tell Jessica is top-tier talent. If I ever need to rent again, I'm going straight to her.

I can remember back when we were childless and travelled a rental car was usually involved. Those…read moreexperiences usually involved long waits and not always great cars. Enterprise in Albemarle was not that kind of experience. RJ was very friendly and he allowed me to choose my car off the lot. I was in and out in under twenty minutes. Upon my return, he was very interested in my experience and asked me if there was anything else that he could have done to make the experience better. I wouldn't hesitate to return to this location if I ever needed their services again.

I normally get good clean cars here but this time not so good. the car is filthy and my wife has to…read moredrive 8 hours away in it. I really want to get the car cleaned and send them the bill . Very unhappy customer this time.

I've rented from the Mooresville office a dozen times times over the last four years! They are…read moreawesome! There was one time I had a problem was because the reservation was made directly with Budget! The people at the location bent over backwards to correct the Corporate mistake and I was quickly on my way. My suggestion is that you call the Mooresville office directly!

The folks were nice and attentive although they allowed customers in with no masks…read more The car had been heavily smoked in and I informed the agent of this. It sucked but wasn't worth waiting again for a different car. I was an hour late turning the car in to FLL and was charged $82 for the hour. Some of that hour was eaten up with a late start as i had to find (and pay for) air to fill the low right rear. I called the help line and they say the charge was legitimate.....ok. I am a regular with Avis which is the same company but this experience was not good.

One of my worst nightmares, my car died while I was traveling, hundreds of miles from home,…read more several states away. & of course, on a Sunday at dinner time, in the middle of farm country! My husband, home- got to work and booked me a rental car for one week, suv- to be picked up around noon. I arranged transportation & Angela greeted me & got me set up so quickly. We did the wall around and I honestly chuckled that she pointed out a dent on the driver side I missed. Detailed, got it. I got a Mazda CX50, heated and air conditioned seats, drove beautifully. It's been a minute since I've enjoyed driving a rental. Surprise though, my car got fixed & I was back in front of Angela the vet next day! She happily did the walk around again & checked me out for one day of rental. No fuss at all! My crisis was sincerely eased by how wonderful all the locals were! Angela included. I highly recommend renting from here!

I was recently in an car accident where my Jeep was totaled my insurance covered my rental car…read morethrough Enterprise. After making my claim with My insurance company I was informed that the rental company would reach out to me to make an appointment for my pick up. Enterprise reached out to me within minutes and set me up with an appointment that was at my convenience. They were very pleasant and informative during our phone conversation in preparing us on how the process worked with my insurance. Made my appointment for the next morning at 9:00 am. We arrived at our local Enterprise in Asheboro located in a small shopping center just off E. Dixie Dr. We were immediately greeted at the door by two associates . The office was clean and had clear signs posting about face coverings as well as social distancing. Aaron was the associates that helped us and he did an amazing job. He was very clean and pleasant to deal with. He allowed me to look over each car and choose the one to my liking and satisfaction. He did a full walk around with me taking note of any damage as to see that it was noted before me leaving. Arron made our experience as much of a pleasant one as possible the situation had been a difficult one and no one ever wants a rental due to an accident but he definitely made our experience as easy as he could and we appreciate that more than he will ever know . We even were able to get prepaid gas at a set price of 2.25 so we didn't have to return the car with a full tank which was a great incentive since gas is average 2.88 right now.

A very helpful location, kudos to Tanner for exceptional customer service…read more Too long of a story for Yelp!

This is my Fourth time renting from them…read more I an never disappointed !!!!! Matt the gerneral manager is always so awesome as well as the rest of the staff, He runs a tight ship there, everyone is always so courteous and professional. If you are close to salisbury, oe even if you have to drive a few miles. It is titally worth it Thanks Matt and crew !!! Jose Luis Ramirez :)))

Went to enterprise to rent a vehicle for 5 days and they said no small vehicles were available but…read morethey could upgrade me to a truck for 100 bucks a day. I let them know the app offered a truck upgrade for 100 bucks total and she said she could not do it. So I went on the app and placed a reservation. Peter called me and said he didn't have any small vehicles but could upgrade me for 10 bucks a day to a truck. I told him I'll take it and I'm coming back into the store. Peter did not like that I had already been in the store and expressed anger towards me because I was already in the store and was told there was nothing they could do. I don't understand why Peter can offer me a truck upgrade for 10 bucks a day through a reservation but because I came into the store he cannot offer the same. Very confusing and rude employees. I now remember why I use other rental car companies.