This location is plain ole whack!!!! They open at 8am and several people are here waiting with inly one person working the front desk. If there are more people working here, I haven't seen them or they're moving as slow as molasses either way, not for me. There's a reason why people make reservations at a certain time - they got things to do. read more

Rude and unprofessional people working there the women said on the phone that she had two vehicles available get to the place all of a sudden they had no vehicles and I called before he came and they were rude and disrespectful and stuck up. People do not recommend stay far away from this place. read more

The service was great. Tyler was not only able to get me checked-in very quickly, but also checked out late in the evening. He also called me back when I left my garage door open in the SUV. read more

I wish I could give zero stars to the Kannapolis Enterprise. I was supposed to pick up a convertible on Friday December 6th in Kannapolis. They called the day I was supposed to pick it up to tell my husband I couldn't have the car because I had chosen debit as a form of payment. I thought there had to be a mistake so I went at 5 to pick it up. First, they didn't have a convertible. The one they had got sent to another location. They found one in Indian Trail but they said I couldn't rent it because of the debit card issue. I called corporate and they made a reservation at Indian Trail. The Indian Trail location was flexible and made it happen because of our situation. They get the 5 Star review. read more

They don't answer phone and after 10 minutes it's time to move on to Hertz rent a car

Member #S8DF3YN. Silver Member since 2012. 4 Years. Never had a problem renting a good car. I Travel between Colorado and North Carolina due to work. The wife lives her in NC. I live here in NC about 6 months out of the year. The rest, I am working in Colorado. For this reason I keep a car in Colorado and maintain a Colorado Drivers License. The wife has the car here and maintains an NC Drivers license. I have been renting from Enterprise for 4 years, Specifically at 1421 Highway 29 North Concord, NC 28025. I walk in, I give my member #, My reservation, My DL, My CC - done. We walk around the care and I am out in 10 minutes. Until Today. Today, I can't rent a car because I have out out of state license. Ummmm, Ive had an out of state license for the past 4 years! So I have to bring the wife in to rent the car. Now, even though her license has our address - they need a bill with our address on it. They need to call our insurance company and verify. They need 2 emergency numbers. Bank card not good enough, they need a major CC. 40 MINUTES LATER we finally have a car. MAYBE if this was my first time renting. Maybe. But I am a members plus card holder who has been renting here for 4 YEARS This will be my last business trip to Enterprise. I will be finding a new rental company to give my money to. I own my own business and I will not do business with company who treat their members like criminals. Goodbye Enterprise read more

Tony and the staff were fantastic! They treated me with respect in the most professional manner. Thank you for helping to make a stressful situation as easy on me as possible! read more

Made an online reservation for a LARGE SUV (Ford Expedition or equivalent) , for traveling. We used a coupon code that did give us a 2 time upgrade. Lady called and said she could get a LARGE Transit Van - I said I wanted a large SUV not a van. She seemed like it offended her. My husband called about 1-2 hour before our scheduled pick up and the guy said yes we could come early and our rental was ready. We had a Nissan Armada. We agreed. We arrived about 30 - minutes later to be told by the manager that the Armada was there that morning, it was not our rental. We had a GMC Acadia - that the Acadia is a LARGE SUV. --- Acadias are midsize SUV not LARGE. So upset that she basically lied to me and was thinking I would by her Acadias are LARGE SUVs. She did give a price adjustment to the midsize - but that still doesn't make me feel better. We had the code for a 2 size upgrade. I feel she should have given me the price of a car and then upgraded my vehicle. Or at least just give me what I made the reservation for, a large SUV. so beware that the likely will NOT have what you reserved, and just pass off something else on you. read more

I called to reserve two cars at Charlotte Douglass airport yesterday! I got confirmed and walked all the way thru a barrage of construction outdoors in the coldest weather of the year! I arrived at the desk and was told they had no available cars! I called reservations back and they said they do have cars available so I handed the phone to the counter clerk. Sounded like they had words about if they didn't have cars why they were no updating their inventory! I took it as them having a shoddy protocol! read more

Inspect! Inspect! Inspect! Document! Document! Document! As is standard with Enterprise, when I brought back my recent rental, the agent walked out, checked the car for damage, and then said, "You're good to go." You would think the story ends there as did I, but you would be wrong. A week later, I received a letter from Enterprise corporate saying damage had been found to the vehicle and that I was liable. No mention was made of what the damage was or how much it was to repair. I called the local office where my rental originated and spoke to the manager who didn't do much other than leave me on hold for extended periods until finally telling me I had to take it up with corporate. (Thanks, Jessica. You're the best!) I called corporate and disputed damaging the vehicle. Today I received an email telling me that I have been found at fault and now owe Enterprise $300 to cover the cost of replacing the tail light. From the picture they sent the tail light is perfectly functional with the bulbs still firmly and securely enclosed in the assembly. Only a small corner of the plastic is broken off; it's not easy to see in the picture unless you zoom in. So yeah, $300 to replace a perfectly functioning tail light with the corner of the plastic broken off. Could it have happened while I had the car - yes, but it could also have happened after I returned the car or before I had rented it. No one will ever know for sure. What is for sure is that I will never again rent from Enterprise. I will also discourage all my employees and colleagues from doing the same. My advice to any one renting a car from Enterprise is to take pictures (or video) when you pick the car up and again when you return it. Without that you are defenseless and subject to damage claims well after your rental is over. Fun fact: they didn't even offer to kiss me before, during or after. I feel so violated... read more

Been renting from Enterprise for a few years now,the same location in Concord NC. Never had a problem renting a car,van or cargo van,I'm in an out fast,friendly and with a good car and sometimes an upgrade.Also bought 2 cars from them five years ago and there still running great. Maybe I have some luck on my side but I am sticking with Enterprise. read more

I have renter at other branches, but this is the only one that deserve my time to write a Review. I had exceptional service from Jasmine. She was friendly and on top of her game, gave me a card and wrote her name in, I felt like she was taking charge and ownership of any situation that might arise. Informed me if there was any issues to give her a call. I even had a place to leave my car until I came back the next day. I WILL DEFINITELY RECOMMEND THIS BRANCH, Where customer service was the best. read more

We made a reservation on line monday. Went friday to pick the car up only to be told tgey had no vehicle for us. When we asked why they said oh well we tryed getting a hold of you but had no contact info for you. LIE!!! We had a conformation email from them with our name, address, email, and phone number. We walked out and called the enterprise down the road. We were told they had a 7-passenger vehicle and that we could pick it up in an hour. We decided to go get some lunch and then head that way. We were 5 minutes away from the Enterprise when we received a phone call telling us that they actually did not have the vehicle we needed. They had no 7 passenger vehicles. We already had a room reserved at the beach and needed to leave at 2pm it was 12:30pm we were in panic mode. We ended up stopping at Hertz and waiting around 45 minutes to finally get a vehicle and pay double because we had no other choice. Enterprise really screwed us over and cost us more money then we expected to spend. There was no apology made, they did not try to fix our issue whatsoever, and did not offer us a discount for any future reservations. I would never rent a car from them. The customer service is ridiculous! We were only 1 of 4 people complaining that day. Two other people had also made reservations and they did not have their car. Another lady was charged fees that she was not told about. This is a warning to anyone looking to rent a car from them. Do not do it! read more

I have been renting cars at this Enterprise location for 2 months. The office opens at 7:30. I have made my reservations to pick up the rental at 7:30 am. Upon arrival, the staff has to wash and clean the rental, at 7:30. I am not in my rental till close till 8am. While standing in line to do my paperwork, the phone rings, the employee's answer the phone, delaying my check out time. Today I made a reservation to pick up a rental at 7:30 Wednesday am. After I made the reservation I realized I needed to change my reservation to Tuesday afternoon. I called the office, an employee answered the phone, put me on hold for over 20 minutes. This office closes at 6 pm...I was still on hold, then disconnected. The employees at this location are nice but seriously under staffed. I would think the regional manager and mid-senior management folks would get the idea this office is way under staffed. They cannot handle the customer load, and clean, vacuum the rentals...in their dress clothes. Not only is this an inconvenience for the employees, it is a inconvenience for me. I will take my car rental business to a competitor. See you later Enterprise. read more

Terrone Sheffey is the manager of this office. He personally took care of my reservation and made sure some of the special requests were met. He made everything easy. When I showed up to pick up, I was in the car and on my way in no time at all. Similarly, when I dropped the car off and made my next reservation, I couldn't believe how easy it was. Enterprise does a great job training it's team in customer service. They must also have a great CRM to manage reservations and client needs. Monday morning they're coming to pick me up at home for my next reservation. Great job! read more

Will never return here again!! Was trying to pick up a car bc mine was in the shop, the salesman was having difficulty with my warranty that includes rental, it happens so I was good! So I call to verify myself and my provider then calls enterprise to speak with the manager! He was absolutely rude and arrogant and pretty much called me a liar in front of everyone! He got very smart assy with me and insensitive when explaining the situation. That being said once I figured everything out with my provider I went out of my way and went elsewhere with my business! The sad part is, I've rented from them numerous times and will never return! I know a lot of people who rent and have rented from there and word of mouth spreads like wildfire! read more