I purchased a car battery in California November 14th of 2022 and it malfunctioned today, November…read more1st of 2023. I did not keep my receipt, and I moved to North Carolina. Luckily, John at the Kannapolis store was able to find the transaction and honored the warranty on it--refunding full price! John, thank you for the awesome customer service!

This is usually where I come for my auto supplies. It is worth it to pay $1 more or so not to have…read moreto walk into Wal-Mart and deal with all that mess. Good prices and selection.

Staff was really helpful and got the part I needed shipping and time could've been a little better…read moreall in all I would use this business again thanks for all the help

Sketchy as f**k. Thieves. Liars. Will not give you back your money. Paid for parts i never…read morereceived. They won a dispute with the bank and never called to come get the parts. ​

Had one of the worse experiences buying a cap and getting it fixed…read more Most people were great but one lady in the Kannapolis, NC ruined it for this customer. You don't talk down to a customer and you definitely don't ROLL YOUR EYES at them!!!!!!!!! Cap returned!!!!! Too bad because was about to purchase a trailer today. Had been waiting for parts and service to place order for accessories on my truck. We travel the country racing for my son and never get treated anywhere in the country as a customer like this! Kudos to manager for trying to save the customer but at that point with employee still standing there with attitude it was a lost cause #nonverbalcommunication

These guys are under great new management !! The service is second to none, the knowledge of…read morecurrent vehicles is great. They understand my need for perfection ( and I'm as picky as they come ) and stand by there product and word. I could not be more happy with doing business with them and will continue to do so!!Don't wast your time or pinch a penny going else were ! If you read this review and chose to .... You will remember this post!! Innova Hail Solutions Mike Fede

Best tire buying experience I've ever had. family owned business since 1935. 25 years and I never…read morehad a problem. Quality tires at half the price. Daniel is a pleasure to do business with! No upselling or games here. Honest folks!

From the owner: Towel City Retreading Company was created in 1935 to serve local customers in Kannapolis, NC with…read morequality retreaded tires for passenger cars. In the 80 years since its beginning, our business has remained family owned and operated. Today we specialize in re-manufacturing high performance racing tires and selling new replacement tires for passenger vehicles and light trucks. We are proud to be a fourth generation family business and we believe that quality products and honest service are the key to running a business.

Very expensive and I was in line for paint and the guy at the counter skipped me and asked another…read moregentlemen if he needed help that was clearly there after me. Go some place else.

Super friendly and professional, this man knows his stuff. Any proud auto owner should browse the…read morevarious product line, it's the best quality at a fair price.

Hilbish Ford advertises "Transparent Pricing" and "Straight Talk," but that was not my experience…read more I traveled several hours based on their online listing, which showed a discounted price with rebates and 0% financing calculated from that same price. There was no clear disclosure that you have to give up all incentives to get the 0%. Once I arrived, that's exactly what I was told. I also asked ahead of time why the truck had over 1,000 miles and was told it was being looked into. I never got an answer until I showed up and was told it was a loaner vehicle. That should have been disclosed upfront. They also added extras (VIP package, tire coverage, etc.) even after I said I didn't want them. Jose, the salesperson, was respectful and professional--no issues with him. The problem is the dealership's misleading advertising and lack of transparency. After reading other reviews, this seems to be a pattern. If you value your time, be careful--what's advertised online does not match what you'll get in person.

I'm extremely disappointed with this dealership and the tactics used to get me in the door. I…read moretraveled several hours based on what Marissa told me over the phone--that the online offer and financing options were realistic and that coming in would help secure a better deal. That turned out to be completely untrue. Their online advertising is false just to get you in the door...see the pictures. Once I arrived, the story changed entirely. The deal I was led to believe was possible suddenly wasn't. That's not a misunderstanding--that's misleading a customer just to get them into the dealership and waste their time. To be fair, Jose, the salesperson I worked with in person, was professional and respectful. I have no issues with him. Dealing with Jose was the only positive part of the experience. However, the overall experience was frustrating and felt dishonest. I was upfront about what I wanted from the beginning, and I expect the same level of honesty in return. Instead, I got sales gimmicks. Also, be very careful reviewing your numbers--there were add-ons (VIP package, tire coverage, etc.) already included even after I clearly stated I did not want any extras. That alone tells you how they operate. If you value transparency and your time, I would strongly reconsider before making the trip here.

Needed to get a new battery replacement and Paul was very helpful and fast also was able to teach…read moreme and showed me the ropes!

POOR CUSTOMER SERVICE Agree with other post about not a…read morefriendly store . When I came in there was a woman working who did not even acknowledge that I came in. The male did acknowledge me entering. I bought wiper blades. During the time I was there and checking out the store had closed. As we walked to the door he said he had to lock the door. I asked if he was going to install the blades. His flat response was "we're closed." So poor.

The Dept Manager and Steve did a great job doing what needed to get done to make my vehicle run…read morelike new. Definitely I recommend this Auto Center for great customer service and getting the job done correctly.

This was by far the fastest oil change I've had in some time and wasn't upsold on anything, great…read morefriendly service as well 19.99 basic change no coupon needed