The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

They are the worse I order a full size car and deliver a subcompact and then tried to tell me it…read morewas a up grade.

Riley and Kyle were some of the best representatives I have ever come across in working with…read moreenterprise! They helped me sort out my situation swiftly and professionally! Thanks again you two, keep doing an amazing job!

Worst service I've ever experienced. We didn't get the car we had booked because they claimed they…read morehad run out of cars and kept making excuses. The staff were also very rude. Completely unreliable and unpredictable. I will never book with them again.

Great vehicle, superb staff, and on the highway in 15 minutes…read more Really enjoyed my experience renting from Budget at Albany Airport. The stations are across from baggage claim. Easy and simple. After a belligerent customer tried to parse and debate the language of contract terms, a rep named Abbas got to us and was super friendly and helpful. Gave my reservation package that I confirmed a couple days prior, received my car, and learned it was a level better than expected. Very helpful for this trip. A quick four minute walk across to the parking facility and I was literally on the highway within 20 minutes of stepping up to the counter. Vehicle was clean and ready to go. Minor scuffs in a couple spots, which is normal for a rental in my experience. Ran well and like the drive for a large SUV. Return exchange was super smooth with no lines. The Budget rep was friendly, and I saw the folio receipt in my email within minutes. We were in line for flight check-in within 10 minutes of pulling in to return the car. Reviewed my receipt and no surprise fees. Bonus points from reserving from my Alaska Airlines account, too. Boom. I'll use these folks again next time.

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

5 star experience , the staff are very professional & respectful overall great customer serviceread more

From the owner: Welcome to 246 Luxury Rentals ! What sets us apart is our unwavering commitment to providing you…read morewith a remarkable car rental experience. Our personalized approach ensures that you’re not just a customer, but a valued guest. With a diverse range of meticulously maintained vehicles to choose from, you’ll find the perfect match for any occasion. We understand the importance of convenience, which is why we offer seamless booking options that fit your schedule. Our competitive pricing ensures you get the best value without compromising on quality or service. But what truly makes us shine are the special touches – whether it’s our exclusive vehicle customization options, flexible rental terms that adapt to your needs, or our loyalty program designed to reward you for choosing us. At 246 Luxury Rentals , we don’t just provide cars; we provide experiences. Join us and discover the difference that genuine care and attention to detail can make in your car rental journey.”

Never rent a car from Dollar car rental, they don't honor their contractual agrreement. They…read moreoffered prepay gas refill based on usage, i returned my car full of gas and was charged almost $80 over the agreed on rate. I have attempted twice to reach out to Dollar car rental to bring resolution to this matter but never received a follow up email or call. They don't seem to care about customer service since they got your money, What a scam ! I booked my car rental through Southwest airlines, they should stop promoting their car rental with Dollar as its's a bad reflection on Southwest airlines too.

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

I don't know why any of these other reviews are negative--I had a perfect experience. The morning…read moreof my train, the desk called me directly to confirm my arrival time, and that my car would be ready for me. When I arrived at the train station, I was met directly upon exit and whisked to my car. They gave me the number to reach anyone if issues and return was a simple key drop. The staff called me after the return to ensure my rental went well before they emailed me the invoice. The team here was great.

Look at my 300+ reviews. I'm not insane or a crank. But 90 minutes after leaving my car at the…read moreAlbany-Rensalear train station I realized I left my new blue raincoat in the backseat of the car. I called and asked if they had found it, and they pretended to look. I also called Enterprise customer service but since it wasn't one of their main stations there was no form to fill out. Hope some Enterprise employee's girlfriend is enjoying her new coat.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

I had a very positive experience at the Alamo car rental at Albany airport. I booked the rental…read morethrough Costco Travel and filled out the information form for my flight number since we were arriving late at night and I was worried about a flight delay possibly leaving me stranded. They assured me that they stayed to cover customers whose flights were delayed- that peace of mind was important, although we didn't need to rely on it after all. The rental pickup is a short walk across the street from baggage claim. The agents were friendly and efficient. Did not try to sell me things that I didn't want. They provided an adapter for my phone cable and helped me make sure I was able to hook into my phone guidance before leaving. The car was clean and in excellent condition. Return was equally quick and easy. Good price and great experience.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

Waited 1 1/2 hours to get my rental because they didn't have the car I reserved. When I got it it…read morewas filthy and then the A/C stopped working 3 days into the trip. Worst rental experience ever. When I had to take a down graded car to finish my trip home, I didn't get the Sirius radio I ordered nor was I offered a refund for having to take a cheaper car. Wrote a letter to Budget and all I got was an email saying they were sorry. I guess it's named Budget for a reason.