Connor and Ian were great ! Professional and timely . They were not only concerned for me and my…read morevehicle but helped me with the next steps involving insurance. They both assisted above and beyond ! All questions and concerns answered. They deserve a raise .

They've always been A-OK with me. Very quick and friendly and also very clean cars. I have been…read moreusing them for about 15- 20 years or so. I always use enterprise Rent-A-Car when choosing a rental car company. Their pick up and drop off make it so easy.

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

Great vehicle, superb staff, and on the highway in 15 minutes…read more Really enjoyed my experience renting from Budget at Albany Airport. The stations are across from baggage claim. Easy and simple. After a belligerent customer tried to parse and debate the language of contract terms, a rep named Abbas got to us and was super friendly and helpful. Gave my reservation package that I confirmed a couple days prior, received my car, and learned it was a level better than expected. Very helpful for this trip. A quick four minute walk across to the parking facility and I was literally on the highway within 20 minutes of stepping up to the counter. Vehicle was clean and ready to go. Minor scuffs in a couple spots, which is normal for a rental in my experience. Ran well and like the drive for a large SUV. Return exchange was super smooth with no lines. The Budget rep was friendly, and I saw the folio receipt in my email within minutes. We were in line for flight check-in within 10 minutes of pulling in to return the car. Reviewed my receipt and no surprise fees. Bonus points from reserving from my Alaska Airlines account, too. Boom. I'll use these folks again next time.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

When I arrived, the line was extremely long and there was only one woman working the desk. I've…read morebeen on the phone communicating with Alamo which had gotten me no where. Before my trip I was genius and forgot my wallet at home in Hawaii. So the only thing I had on me was my passport. I've rented with Alamo several times so I knew they would have all of my information on file. However that didn't matter. They gave me a hard time and I was unable to get a car. I spoke with Alamo again and they told me I could get a temporary license and that would be able to work. So I had to purchase a new license via online DMV. After I was able to do that everything worked out. There was a woman working the outside booth, I didn't catch her name... she was the manager of the pick up booth that day. She was super sweet and friendly! She first tried to put me in a clown car, I was not driving that nor was it what I paid for. I was very angry and annoyed especially after all I just went through. However she told me when something is clean in the category in which I purchased I could get it. I was mad I then had to wait again. Shortly later she pulled up a vehicle and was like here goes a little upgrade so we can get you out of here. Overall I had a crappy experience but her super friendly and sweet attitude really turned it around. Kindness goes a long way, and it's free!

our flight was delayed so I called ahead to let them know we would be arriving after normal…read morebusiness hours. I was informed that since I checked in my reservation ahead and gave my flight number a team member would wait up to 2 hours after close for us to arrive. we arrived an hour after normal business hours But they were closed and no team members were there. I called the main phone number again and was told the same thing and that this was company policy. The representative on the phone said there was nothing he could do though and no one he could call. We ended up having to get 2 Ubers totaling $200 to take us to our destination. Our Uber driver said this happens all the time.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

Bait and switch: the only cars they had available on a Wednesday morning were electric cars. Having…read morenever used that, they insisted on an upgrade of $15 a day for a gas powered car. Otherwise, quick and easy service.

The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

First rate customer service. Nationwide insurance gave me an incredibly hard time in approving a…read morerental but the staff at Enterprise really stepped up to try to help me. Will definitely use them in the future. well done!