1. Capital District Transport

1. Capital District Transport

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Capital District Transport

5.0 (1 review)
Open • Open 24 hours

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3 years ago

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Premiere Transportation

Premiere Transportation

3.3
(26 reviews)

My first trip from Albany to JFK a year ago was great. But…read morelast night from JFK to Albany was not that good. I was supposed to be picked up around 6 pm but driver called and said she was ready to pick up around 4. It was good except I had no time to get water or food, and barely managed to change my SIM card to talk to the driver. (Why don't they use WhatsApp which would make it easier for travelers coming from other countries?) It was very hard to find the car. Driver just said "a very big black car" at the passenger pick up. Well, there are ziklinins big black cars at JFK, and very many pick up spots. After several calls (in a very loud and busy outside environment), she finally said lane D. It's a long lane. After I ran back and forth with 2 suitcases (I am 66 and have limited vision in the dark), she said D3. Even that place had several pick up spots. Finally we left JFK close to 6 pm. There were 5 passengers, one of whom spoke very loudly throughout the ride, discussed political issues with the young student from Serbia, shared her opinions etc. I was very uncomfortable. And loud. I did my best to keep my mouth shut, as did the other two women in the van. There was no water, snacks or scheduled toilet breaks. No announcements of seat belts, bathroom breaks etc. There was a small accident (not our driver's fault and no injuries) which caused another delay, and a subsequent loooong and looooud discussion by that same very talkative woman and the young man. By then I was getting a bad headache (hunger, dehydration, jet lag, and all this noise including the driver playing the radio. She never asked if it bothered anybody. After Kingston I moved to the back of the van hoping to get away from the loud passenger and the radio but music was even louder in the back! Also the ride was very loud and bumpy there as well. When we finally stopped at the Albany airport I had another anxious moment because I did not see my backpack with all the luggage. Turned out that the you gman from Serbia grabbed it and placed it on the sidewalk. He meant well, tried to help, but imo, it was the driver:s responsibility to safeguard all the luggage. I will use this service again since there are very few choices to get to JFK, and I do travel a lot, but I wish the company takes notice of these issues and improves drivers' training.

The customer service representative was very helpful and friendly. Answered all my questions. The…read moredriver showed up early and very professional-- open the doors. The vehicle was spotless. The price was excellent considering the level of service that we received. It was a fantastic trip.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.7
(18 reviews)

Enterprise has been in business for a long while and they have a pretty decent business model. No…read morematter where you go to, they always have top-notch service. They are very friendly and very informative as well as knowing the business. That's the reason why I only use enterprise rental car.

Today my car died and I had to take it in to the shop. I was looking for a rental in order to get…read moreto work. Due to the terrible experience at this enterprise location today I had to miss work along with my fiance. This was a major inconvenience to both of us since the staff refused to help.  My Fiance went in today to pick up a reservation rental vehicle. At the time of pick up, he was informed there would be a $300 deposit fee, which was not even mentioned on the website. When it came down to paying for the rental, he tired using two different credit cards which he has used at other dealerships. Immediately when he tried to pay with them, this unprofessional woman jumped into the conversation and wanted to tell him they can't accept his terms of payment, which I knew was false. She was very rude and condescending, speaking very loudly for other customers to hear our business. Needless to say she is lucky I was not present when she was speaking to him in such an unprofessional manner. I would HIGHLY suggest not doing business with this poor excuse of an establishment!! Mind you this same woman was trash talking about a customer that came in. Who does that at their place of employment? How embarrassing! I will be calling the corporate location in Latham to complain about this woman. Coincidentally when I was on the phone with my Fiance, I heard her speaking about her having an interview with corporate. If this is how she treats customers, she should NOT be working for this company! Hands down this was the worst customer service experience we have endured. As a face of a company, this employee should reguard how she treats paying customers.

Capital District Transport - busrental - Updated July 2026

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