The worst customer service experience I have EVER had. I recently tried to rent a mini-van and…read moreneeded to ensure that the back seats reclined for my mother who was recovering from major surgery. The rep indicated that he could not guarantee that they reclined and would not go check or provide the model so I could research online. He could not be bothered with much, which was the experience I had the last time I rented there. He proceeded to tell me that if I booked it, and it didn't work out, I'd be on the hook for $180 cancellation fee. He was completely disinterested in being helpful at ALL. I called Enterprise, they could not tell me if the seats reclined (it was their call center, not the actual location), the rep took my reservation, told me I could check out the few options they had on the lot and would take payment only if the vehicle would work for my situation. That is a reasonable solution. I have rented from Hertz before for work but will NEVER rent from them again. I didn't appreciate the dismissive attitude of their staff. Enterprise all the way!

First let me state I began w the pilot office in Wilton N.Y. I'm going though my Auto Insurance…read moreState Farm which holds Contract w them. On Nov 28 had incident w my vechile didn't request a rental til Dec 1st due to health procedure I was undergoing on the 30th .Fast forward to 12,/3 put request in at pilot site on Maple Ave in Wilton come 12/4 still hadn't heard from them so stopped in.. told privately owned not part of franchise nothing available They couldn't have called me ? 12/4 call ins.carrier direct emails Hertzs in Cliftonpark they call me inform no cars but has 2 returnable's, due in on 12/5 @,10am an at 2pm come 5:30 pm I call them inquiring No cars pissed tell them you are contracted w my ins your obligated to provide vechile if you have to go to next state out to provide one ! Suddenly mini van is available I'm requesting economy car they're not willing to adjust rental fee I'm not paying higher price it's only me in the vechile..Now ask should another car come in 12/6 how do I retrieve it do u provide transportation? According to ins carrier they're to provide an Uber. out of managers mouth No cause I'm beyond there jurisdiction ! I lost it told them come morning I'd be on the phone w main headquarters for my ins carrier an would see that they lose thier contract ! Totally disgusted

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

I had a very positive experience at the Alamo car rental at Albany airport. I booked the rental…read morethrough Costco Travel and filled out the information form for my flight number since we were arriving late at night and I was worried about a flight delay possibly leaving me stranded. They assured me that they stayed to cover customers whose flights were delayed- that peace of mind was important, although we didn't need to rely on it after all. The rental pickup is a short walk across the street from baggage claim. The agents were friendly and efficient. Did not try to sell me things that I didn't want. They provided an adapter for my phone cable and helped me make sure I was able to hook into my phone guidance before leaving. The car was clean and in excellent condition. Return was equally quick and easy. Good price and great experience.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

From the moment I walked into picking up my vehicle I was greeted very nicely and put in a very…read moregood vehicle. I would highly recommend renting from this location plus you save on the airport taxes. Would definitely rent from them again.

This Review is in regards to my recent rental experience at the Albany Colonie Center location. On…read more7/22 I picked up my rental from that location it was for a full size SUV the agent gave me a 2020 Pathfinder. The rental was a one way with a return location of Charlotte North Carolina. On 7/25 I started my trip home at 10:00am and 60 miles north of Harrisburg PA the tire went flat and I had to pull off the highway. I called Roadside assistance And after sitting on hold for 30 minutes finally reached an agent and was advised they put in the request and would send a text with ETA. I waited 30 more minutes my husband was calling for me as well from agent to agent 4 1/2 hours later the roadside arrived and put the spare on which happened to be a donut. I could not continue another 600 miles on a donut so once again both myself since I was traveling alone and my husband who was home and concerned and calling on my behalf called Avis to get a replacement vehicle both of us were told no similar vehicles were found Near my location and since the car was drive-able nothing could be done! The car was not drive able it was a full size suv with a donut! I made my way to Harrisburg and finally found a shop that had an in stock tire that I had to pay for by this time it was 5:00 and I was finally back on the road. The tire that went flat had previously been plugged by the Albany location and was not fit for a trip of this length additionally the tire had wires showing on the inside of the tire. I could have been killed should that tire of blown on the highway. Albany was aware of the bad tire and I found a slip for service on that tire on 7/19 three days before my rental! So as a woman traveling alone 900 miles they gave me a vehicle that was unsafe and should have been properly fixed they took shortcuts and chose to leave a bad tire on that car. I sat on the side of the road for hours and could have. Been seriously injured because of their unsafe practices. I am requesting this be addressed immediately and I request a full refund for this rental. My rental was to end on Tuesday 7/28 I returned the car on Sunday 7/26 the moment the Avis store opened to get rid of it. Even that agent made notes on the tire because he looked at it (I made sure to turn in the bad tire with the rental so I placed it in the back) and was appalled by its wear and damage. I don't know how this could an acceptable practice and I am frustrated by the lack of care for customer safety. There are Copious notes in the system with regard to this entire situation. This was the worst experience

You can always be reassured when getting your vehicle serviced at Morris. The service department is…read moreprofessional and always mindful of keeping track of the status of your vehicle. The technicians are also courteous and take exceptional care of your vehicle during each service ensuring that you're safe during your travels once you leave their lot and will do everything to keep your vehicle in its best condition during your ownership.

5 star experience , the staff are very professional & respectful overall great customer serviceread more

We worked with John and Northeast Shuttle Service for our wedding in Germantown, NY. John was very…read moreresponsive and even helped us out when we were in a pinch and needed extra rides due to crazy rain. We recommend working with Northeast Shuttle for your wedding!

Courteous, professional, and amazing. The staff was very helpful and made sure that we were…read morecomfortable. The shuttle was emasculate and the temperature was perfect. I would definitely recommend them to anyone looking for reliable transportation. We were a group of 11 and they were very accommodating.

reliable and good service. updates and confirms with texts. I Have used many times to the airport…read moreand will continue to use th great service

Very reliable car service! It was difficult to find a car service for an early morning pickup and…read morewhen we found Chet's company we were relieved. He arrived early and got us to the airport in Albany smoothly and promptly! Would highly recommend!