This was the worst experience of my vacation. I reserved a car through Holiday auto that made a reservation at Avis in Cancun Mexico. Beware I was quoted a price here in USA for a mid size car for a week for $18. When I got to Avis at the Cancun Airport. The worker behind the counter first tried to add a additional day to the sale. That the insurance per day was $55. I told him I had my own insurance he did not accept it. Than he gave me the contract to sign and did not show me or tell me the total of the rental. When I questioned him his response was " You sign first than you get the total". My $18 a week rental jumped to $650 for the week. I refuse there service and got back to there shuttle and went back to the airport. were I had to take a taxi to my resort which was 20 minutes away and it cost me $60 when I could of pre booked a shuttle for $9. Don't use the airport to book your rental cars. The resorts have this service for about $60 a day insurance included. Please do not use Avis to rent a car in Cancun Mex. if you don't want to pay double the amount. read more

Never again! We purchased collision damage insurance through Expedia and when we got to Cancun airport Avis desk told us it did not cover us. EVERYTHING I have read tells me insurance is mandatory in Mexico when renting a car and you must prove it, so we had to purchase a $289US policy to cover less than 4 full days with a crappy Aveo car, the amount of which covers me for about 4 months for my much nicer car in Illinois and covers all 3 of Jim's cars in Indiana for about 6 months. Explain that! Well , they really couldn't. All I kept hearing was--you signed the contract. Yes we did, because we felt we had no other choice but returning to the airport and taking the supershuttle, which I would recommend over renting from thieves. I would sooner they took the money from me at gunpoint, I'd have felt better about it. And by the way, Expedia was wonderful about this. Avis just kept blowing me off. Not to mention we were chatted up by what appeared to be time share types on the Avis property, why they allow this they could not explain either. read more

I arrived at the Avis rental counter which is a small drive away from the airport at Cancun international. I get to the counter and the customer service rep confirms my reservation and the price I prepaid online thru Southwest Airlines. He then flips over this sheet which has all the insurance options. It was something like for 80% coverage you pay this amount, for 90% coverage you pay $$ more and for 100% coverage you pay even more. I wish I would have gotten a copy of it or took a picture but my recollection is that the insurance amounts all exceeded the price of the rental car. So for example, the car was quoted at around $300 for 7 days but the scam insurance was going to be $600 EXTRA and up. If you decline the insurance then they require a $3000 liability deposit. Are you f*ing kidding me. No way I'm trusting this company with my credit card or a $3k deposit. I was lucky to be traveling with someone who knew the scam and pointed me in the direction of a much more reputable car rental company just a few blocks away. If you do end up dealing with them make sure you record all conversations and get everything in writing. I will definitely visit Cancun again as it was wonderful but will never, ever, do business with Avis down there. I've never had this problem with renting from them in the states so it may be limited to this location but Buyer Beware. read more

Was charged hidden insurance fees after being specific to them at time of pick up that I did not require any extra insurance. They added my electronic signature to accepting extra insurance without my knowledge. Then told me because I signed for it tough shit! They did not go through the rental details with me before leaving the outlet. Will never use Avis anywhere anymore. read more

I was traveling to Cancun in Nov 2015 and went to AVIS car rental in the airport to pick up the car rented online for 441 usd. I asked for a navigator (GPS) which was offered on the site I used for rent online(Rentalcars.com) , for 11 usd /day. So far everything sounds good. The surprise came when I return the car and the GPS. The charge supposed to be 441 usd, according to the rentalcars.com site, but AVIS car rental charged me 979 usd more, so, the total charge was 1,420 usd !!! The front desk guy explained me that the gps device advertised on the site is no longer available and he gave me another one which is 32usd/day not 11 usd as advertised. Also he justified this overcharge, adding some other insurance/day(22 usd/day) which was not in the deal. All over, I paid 1,420 usd , instead of 441 usd as I expected to pay !!! So , be careful guys on the tricks AVIS and Rentalcars.com use to cheat the honest and credulous customers, as I was. DO NOT RENT FROM AVIS ! Shame on you AVIS CAR RENTAL -INTERNATIONAL AIRPORT CANCUN Shame on you Rentalcars.com read more

I reserved a car for my travel dates in Cancun Mexico and fully paid for this service online before I go. Then, when I drop off my car back, they charged me for additional service (more than double) without any notice that I did not requested. Such as insurance, additional driver and baby car seat (which was prepaid before). I just noticed this transaction on my monthly statement after a few weeks later. Just be careful when you drop off your car and what you sigh in. Now I have to go through the claim process. read more

The shuttle back and forth from the airport terminal was about the only enjoyable experience. I wish I would have read other reviews first, but traditionally I have used Avis worldwide. Some of the worst customer service inside the office that I have ever experienced. I made a reservation through the Avis application months in advanced. Upon arrival, I verified with associate that the reservation would be utilizing my preferred plus points (even repeated back to verify). Following the associate charged my card. When it seemed the employee was confused in the process, and was fumbling my credit card. I asked if there was an issue, and asked about the online reservation and my preferred plus points. He said he had already charged the card, and that the points were not processed. Then informed that there was nothing he could do. So, I requested the manager. The associate went to the back, and then returned by himself. Apparently, the manager was not able to come to the front to have a discussion with me. I offered to make the reservation again through app as to process the points. Again, I was told that I would have to contact customer service, and that they would be able to correct the balance. After 20-25 minutes of wasting my time at the Avis office, I decided it would just be better to deal with customer service. After I returned the vehicle, I contacted customer service. They informed me that there was nothing they could do at this point, because I had signed the contract for the charges. The incompetence and lack of integrity are discerning especially as a Preferred Plus member. The great perks. And, then there is the additional fuel charge. Following returning the vehicle on a full tank of gas, they also charged my card for a full tank of gas. I was told at the desk that I would be charged for gas used at the going rate... If you want a headache, I would suggest beating your head against a wall before dealing with this Avis location. read more

Raymond from Avis saved our trip!!! On July 1st, my 2 best friends and I arrived in Cancun excited for our vacation in Playa Del Carmen. Our plane arrived late and we had to wait in a long line for customs. We walked to the pick up area, only to discover that our NU Car Rental driver had left us stranded when we didn't come out on time (we were only an hour and an half late and there was no way to communicate that inside the airport because of poor wifi). When we called, he simply refused to come back and hung up on us. TWICE. We were, of course, confused and worried about how we would get to our Air BnB in a timely manner for our host. We were exhausted from a long day of travel and were forced to face the fact that we would now have to pay top dollar for a car rental at the airport. But in a desperate situation, a hero appeared before our eyes! Raymond from Avis came right out, asked us what we needed, was able to communicate with us very effectively in English AND he gave us a FANTASTIC deal for the week AND a WIFI travel device with 500 MB of data each day we were there, for FREE! He could have easily taken advantage of us, but he didn't. I can't thank him and Avis enough! We had been there the previous year and gotten a way higher price from Hertz with no wifi at all! In conclusion, if your headed to the Yucatan and you need a car, go see Raymond from Avis! He's awesome and he saved our vacation! Thank you, Raymond! Give that guy a raise!! P.S. NU Car Rentals is a scam! Do not use them!!!!! read more

don't get me wrong the small car we rented was fine. it was the hidden INSURANCE FEE that got to us FVCKED UP. out of everything from our whole trip, this was the only thing that blindsided us. I booked the rental thru Expedia and paid the $30 for the insurance THEY offered online. This made everything smooth and hassle free. OR SO I THOUGHT. here I am landing in Cancun, getting into the Avis shuttle, arriving at the office with my itinerary papers ready to grab the keys and go. but then they said we must pick an insurance. silly me said oh yeah we got it covered & prepaid. but no, NO. Avis customer rep said it doesn't work for Mexico or outside the states. but why would Expedia offer that in the first place or not mention these ridiculous prices. there was 2 options that were the lesser evil: 1. use a credit card for a deposit of $2800 which you will get back later or 2. pay $450 for full coverage but do not get refund or money back. unfortunately only 1 of us 4 had a credit card, most of us brought cash. and most people will not have 2800 credit! this is ridiculously high! obviously we need the car, can't not have insurance, and paying the $450 was our only option. i explained to the lady that in Los Angeles, $450 for insurance covers for 2 vehicles for 2 months but this is only for 5 DAYS. this is a scam and abusing tourists! instead of using $450 on food, trips, tips, & souvenirs, it went for a fee we did not see coming. it is overpriced and shady AF. I WILL NOT USE AVIS NEXT TIME I'M IN CANCUN. also to make up for spending $450 of our hard earned money, they provided a pocket wifi, water bag, selfie stick and miscellaneous things for the car hoping it would make us forget about the $450 cash we dropped. dear gawd save those unfortunate future tourists who will fall into this trap. read more

Beware of this company,they are totally ripped off they were charging you a lot of money. When I picked up the car they said 120 for a week when I returned it they charged me 750 USD. It's totally ridiculous company. This is the first time I wrote a review, I was really pissed of this company. read more

If I could give this place zero stars, I would. They tried to extort me to get an automatic vehicle, gave me a car full of scratches and then tried to scam me again when we returned the car by claiming we did not return some cheap selfie stick that they never gave me. I rented a vehicle through Orbitz which gave me a manual transmission. Unfortunately, I did not notice. Fine. I realized I may have to pay a few bucks more to get an automatic. When I arrived, the shady emplyee gleefully told me that I had a manual but that they could "upgrade me to an automatic for free" if I purchased the $900 insurance protection package. "$900 pesos?" I asked. "No, $900 U.S. dollars." I promptly asked if I looked like a stupid American and got on the phone with Orbitz, who were extremely unhelpful. They could not get a new reservation until the the next day. Meanwhile, my wife and toddler son are waiting and the house we rented is an hour's drive away. After getting a manager, I finally agreed to pay $200 to rent a car for the week because it was getting late and the car rentals in the area were no cheaper. The car was full of scratches although they claimed it was a 2019. The car seat was dirty as all get out. The shady folks there offered a beach cooling bag and a charger. I told them there is no selfie stick in the kit. But when I returned the car, they tried to claim that they gave me a selfie stick. I raised all hell. Finally a decent manager, a woman came out, and addressed the situation. I'm running out of space, but my advice to you is to not rent through Avis, ever. I will never even choose them in a package deal. They are out to make money and don't care. I called Avis corporate when I was back in the States and they gave zero F's that one of their employees basically tried to extort me. I asked for an email to send to their corporate offices and they declined to give me one. By writing this, I'm hoping to save someone from the hell we went through with these guys. read more

The worst...we were given an insane price and they demanded outrageous non refundable insurance. We bailed and walked to Hertz next door, still paid more than we wanted but it was way better than Avis. read more

We made an online reservation for a car at Avis at the Cancun airport. We were skeptical of the low cost ($127 for the week for a midsize car), but went ahead with the reservation. When we arrived, we were taken to the offsite Avis rental center and waited in line for 1/2 hour and then were given the numerous insurance options that brought the cost much higher. When we balked at the higher cost, they said we could put a $3900 deposit on our credit card and that would allow us to get the rental for the $127. We just wanted to get on with our vacation, and we had done a $1500 deposit with National car rental with no problem the year before, so we allowed them to put the hold on our American Express. We took pictures of the entire car and marked on their paper every scratch that we saw - knowing that they would probably try to keep some of our deposit by claiming we did damage to the car. We had no issues with the car for the week, but when we returned it they did try to make it seem like we had caused some of the damage that was already there. We showed them our pictures and they ended up only charging us the $127 and took the hold off of our credit card 3 days later. Bottom line - be wary of the low prices offered online - that is not the true price unless you are willing and able to have a high deposit held on your credit card. Also - take pictures of the entire car in the lot before you leave. read more

We rented a car from the Cancun Avis for our honeymoon and were so excited because we got a great deal. Upon arriving, there was a language barrier so we wanted to make sure we understood everything. (I've been to Mexico plenty of times so I was well aware there would be a small language barrier.) Since we were in a foreign country we decided to get rental insurance, after clarifying atleast ten times, we were told the price for insurance was $300. Again, we made sure to go back and forth with our agent clarifying it is only $300 for the entire week of insurance. We had a great week with our car, however when we went to return it, they informed up we owed them $798. We asked to speak with the manager and she did absolutely nothing for us except told us we owed $798. We explained the situation and they were extremely unhelpful and downright rude. I would NEVER EVER recommend renting from Avis in Cancun unless you want to be ripped off. The whole experience was so horrible dealing with customer service after the fact, we never even got an apology. I will never rent from an Avis car rental facility again, whether it is in Mexico or the US. DO NOT RENT FROM AVIS CANCUN. read more

My girlfriends and I recently had a harrowing experience traveling to Mexico that began when we rented a car with Avis Rent a Car: We had not driven far from the airport, when the steering wheel locked and the brakes stopped working! Needless to say the car's failure resulted in a minor accident. Fortunately, no one was injured, but we were unable to reach Avis! We tried multiple times on multiple cell phones to call the 24 hour Avis hotline but it would either keep ringing or when someone did pick up, we were put on hold. Luckily, we met some folks who were able to call a taxi for us, otherwise we would have been sitting on the side of the highway at 2am! After we checked in at the hotel, we tried to call again and left emails with Avis notifying them of the accident. We checked in with Avis everyday during our vacation and were repeatedly left in the dark regarding insurance claims or fees. As three female travelers in a foreign country, we were literally left stranded and immobile by renting a car through Avis. They were unavailable during an emergency and they were uncommunicative throughout the ordeal. Our trip was also marred because we did not have a car to travel to some of the tourist sites. I would recommend skipping renting a car through Avis but rent with another company. read more

Do not book with Avis Cancun. Basically they overbook their rentals, and honor first come first serve instead of reservation. Which makes reserving a car entirely pointless. My plane was a half hour late, which resulted in them being a no show in the meet and greet. They told me they were out of cars despite our reservation. They kindly offered me a car for full daily rate, which was seven times more expensive than the weekly rate I had already paid for a month in advance. Since I refused, we got our car 24 hours late, and in a different city. They blamed me for being a no show because our plane was late, and after I complained to customer service, all I asked for was a refund for the 24 hour delay and a refund for the taxi to a different city. Well, I responded to the email and it was a no-reply email, so that is it. All I can do now is complain on here. They are full of excuses and lies and they don't have enough cars to rent so why rent from them. Stupid. read more

Operated by criminals. They offered me a bigger car for the same price because the type was not available anymore, but they charged me hundreds of USD extra afterwards. No response recieved on persistent complaints that I sent to AVIS Cancun. A shame for the AVIS company! read more

Rented a minivan for 6 people, stayed in Playa Del Carmen. Based on reviews & price comparisons from other Cancun rental companies, I paid the most $ for a minivan because I called American Express and was told AmEx covered me for insurance purposes, and true to the reviews among Cancun companies, Avis didn't hound me for additional insurance. Took video & pics of the van with more than 30K miles. Drove off and was pulled over later that evening for a front blinker that was out, while making a U-turn ("Retorno") at a point I wasn't supposed to, even though it wasn't marked as forbidden. Talked my way out of a ticket (the cop wanted 500 Pecos or threatened me to go to the Cancun police station, but I explained that I'd just arrived and the forbidden U-turn wasn't marked; so he let me go). Stopped by Auto Zone and installed a new blinker bulb myself in minutes. The van was scratched up, the front tires were bald and would spin on wet pavement (back tires were fine; how about a rotation Avis?). I returned the van a week later, but on the way to the airport I was pulled over for "speeding" in an 80 km/hr zone. I swear I was the slowest car on the highway that pre-dawn morning. The cop claimed I was going 100 km/hr, everyone in our party started protesting, so he had me step out of the van, walked me to behind the van and asked me to decide between paying a ticket at the Police Station or pay him 500 Pecos (see the pattern here?). I told him sternly that I was slowest car out there going 80 km/hr, being sped around by everyone else (including him and especially the shuttle vans), and that he needed to show me proof that I was speeding. Then I opened my wallet and said "see, I am leaving the country in 2 hours and I have no more Pecos. You can take our t-shirts and a hammock we bought." I was furious. Again, he let me go but that summed up our trip. To Avis' credit, they did reimburse me the expense of the blinker bulb. Avis employees were good. They laughed when I told them I was pulled over twice. They asked for the names of the cops, maybe as if they would know the cops. This was my 4th visit to Mexico and I've rented a car before. BEWARE of the gas stations. Pemex attendants will charge you 100 more Pecos than what was filled into your tank by claiming they reset the meter to 0 after the first 100 Pecos. I stood there the whole time and called BS but the guy insisted. Then I was out of Pecos so he charged me $72 USD for half a tank of gas (1 USD for 10 Pecos at his station in Valladolid...RIP OFF). I'd like to give Avis more stars, but the MEX travel industry is a shakedown. PS. Don't use credit cards at any business off the beaten path, you'll be at high risk of credit card theft. Carry Pecos only. Take buses & taxis instead of a rental car if you have a smaller party. read more

If I could I would rate Avis less then one star. Avis car rental in Mexico is not worth your money or your time. Rent from any other comany They are liars and are just out to steal your money. I went on vacation to Mexico and rented a car from the Cancun airport. After driving from the rental car place right to our resort, we found a nail in the tire of the car and we had a flat tire. We called up Avis and the told us to bring it back in and they would not charge us for the flat since the nail probably was in the car before we got it. once we got to the car rental place in Playa del Carman , they told us that they are charging us for the tire. So after we fought with them for a least an hour they finally agreed to not charge us to the nail and would give us a new car. As they were looking around the car they pointed out dents in the car that they accused us of making in the car. however just about 12 hours earlier in the other Avis car rental. I had taken pictures and videos surrounding the car to make sure they would not accuse me of the damages. They insisted I did the damages and said they did not have they documented before we rented the car. I showed them the pictures yet they still told me I would be charged for the damages that I did not make. This all took about 4 hours of our time out of our vacation that we will never get back. We got a new car for the rest of our vacation. When we went to return the car they told us that they are charging us for the damages that had been on the car before we rented the car. We didnt want to miss our flight but the guy at the avis told me that we would not be charged for any extra charges and I signed the documents to the agreed price. A few weeks later I checked my credit card and saw that the charge was higher then I had signed to so I disputed the charge. Avis them provided documentation to the credit card company with a price saying I agreed to pay that price. I however never signed that paper and they conveniently also provided the paperwork with my signature and the correct agreed price but nothing on the document was legible. I am still dealing with them 6 months later. They ruined my vacation and stole my money. Do not rent from Avis! I intend on taking Avis to court to deal with this issue. read more

Beware!!! This place is really bad no ethics , no conscious, and no sympathy for their customers. This is a money hungry company that would go to all the extremes to cheat you of your money. I Use Expedia to book the car rental bought everything through Expedia with protection they didn't honor that warranty. They wanted to sell me an insurance that would cost me $786 to cover the car or leave a $2800 deposit to take the car they know once you are down there your stuck. Not the only one that went through this saw many families going through the same scenario save yourself the headache take the ADO bus to your destination or arrange something with your hotel for transportation. Beware of this scammers don't fall into their hands. Just happened to me this weekend. Saw many reviews and noticed Avis only asked them for their contract number? They know their getting away with it don't let this-happen to you. read more

When returning the car the guy working there didn't say hi or anything. Didn't even smile or bother to say anything I had to ask why it was taking so long. The slogan "we try harder" didn't really apply. Please hire people that are interested in the service industry or at least make them pretend. read more

We purchased through Avis as part of a package so it wasn't by choice. We arrived on time for pickup and the line was long. We waited about 20 minutes before being seen. The gentleman at the desk was nice. The entire process took about 40 minutes. Here's what I'm most upset about. If you pre-pay gas and only use half the tank you pay for the entire thing. If you only plan on driving short distance it's better to get gas yourself. Another thing, we asked for basic insurance if something were to happen to the car. They included personal liability as well. It's my fault, I was ready to get out so I didn't pay attention to what I was signing. But that's not right what he did. Then checkout, the computer wasn't working so they couldn't close me out. They said they'd send an email. Never got it but they didn't forget to charge me. Customer service couldn't do anything because I already signed. And they could care less anyways. Never will I use Avis again, anywhere. Read before you sign! read more

Car rental agent warned us: if gap is not completely full, we will be charged a full tank of xxx thousand pesos. Are we declining his offer of purchasing the full tank for a mere hundred dollars? Good luck at the *only* gas station nearby! That gave us sufficient anxiety to last a whole trip. Upon car return, we drove to the nearest gas station within the airport complex, and waited for 25 min to get to the pump with 1 hr to go before flight. The gas station attendant leisurely filled the gas tank, took our credit card and ID away for a minute then returned to day it was declined. We have him another card. It went through. We sighed with relief and rushed to the gate. Landed in the U.S. and turned on the cell phone. 6 credit card charge alerts await us, 1 from a gas station, 5 from CHEDRAUI CANCUN FRISA CAN, for a grand total of USD 1,438.65! Can this really be allowed to happen at a tourism destination like Cancun? You're destroying your own future, guys. For peanuts really, in the grand scheme of things. read more