I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. And…read morethe man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent because of this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

Warning: Do not give Budget Car and Truck Rental your business at this location or anywhere in…read moreAustralia. In their lengthy rental contract they have a clause that indicates they will charge your credit card $2500 plus fees and taxes if any damage happens to the rental vehicle - regardless of fault. A person backed into the side of our rental vehicle and caused about $1000 damage. They admitted complete liability and provided all their information which was passed onto Budget. I wrongly assumed that Budget would do the right thing and contact the other person's insurance company to recover costs for the damage. Wrong. Budget took the low road and just charged my credit card over $3000 without warning. No one at Budget mentioned this would happen when we returned the vehicle. They just smiled and said someone at the head office would contact me (a lie). I've emailed and called Budget several times in the last 3 weeks and they haven't bothered to get back to me. I'm not finished with Budget - but do yourself a favour and save yourself the grief - don't give them your business. Please pass this warning on to other.

An absolute joke of a company, do not use them, they offer you the lowest price ls for a reason but…read morethen when you return the vehicle they try and find as much fault as possible to charge you $150 cleaning fee for a little bit of rubbish which would've took them two minutes to clean up I had to leave the car in a rush because the shuttle bus was there Stay well away

I feel so torn. The people working here are nice. The car was good. But the rental and return…read moreprocess takes an obscene amount of time. They spend over 10 mins with each person and I just want to return the key and get on a shuttle. Why not have a return line as it will be much quicker? Why have I been here 40 minutes? I have a flight to catch and left plenty of time (or so I thought). It was the same when I rented it but I was lucky enough to be first in line. And I called for the shuttle and got a long story about all the 6am people coming in domestic.

Consistently high level of service from all the staff here, even during the busy period. Cars are…read moreof good quality and I've never had a problem with anyone of them. All staff are courteous and most helpful too. Happy to be a regular customer!

In 10+ years of driving and hiring cars, never have I had an experience this personal and…read moreexceptional. Double-booking myself is something I've become talented at doing and on this occasion it saw me needing a reliable form of transport from Cleveland to Doomben Racecourse and back again. Jeeves was off on his annual round the world jaunt on this weekend so helicopter transfer was out. Enter Betta. Mark & Nicole run a pretty great local and family business. Having ruled out public transport I found this Cleveland based car hire company and they made the booking process as easy as ABC. Not only did they have a small car available on the dates I needed, it was budget-friendly ($60 and 200kms included) and they collected and dropped me off at the ferry terminal for Stradbroke Island. Talk about service! The car itself was spick, span and safely speedy. Any tolls that you may have driven through are fixed up upon return. Plus, rather than you having to take account of any existing damage to the car they photograph it before you zip away. Suffice to say, these guys will be top of my list next time I'm in need of four wheels in Cleveland.

From the owner: Free pick up and drop off service in the local area…read more No Hidden costs, No administration charges, No Credit card fees, No Extra driver fees, No vehicle registration charges, No child seat fees.

Great value and excellent service! Staff was friendly and accommodating. Although I received an…read moreolder Camry, it ran great and met all of my needs just fine. I've rented from several rental agencies in Brisbane over the years and feel this one provided me with the best combination of service and value I've experienced! I'll be back!

The best price in town. We did not need a new car and Brisbane Bargain Rent a Car served our needs…read more Quick check-n. Prompt airport pick-up and drop-off. Good driving range. Friendly service. I would do it again.