I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. And the man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent because of this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't.
I won't rent from Budget ever again. read more