In 10+ years of driving and hiring cars, never have I had an experience this personal and…read moreexceptional. Double-booking myself is something I've become talented at doing and on this occasion it saw me needing a reliable form of transport from Cleveland to Doomben Racecourse and back again. Jeeves was off on his annual round the world jaunt on this weekend so helicopter transfer was out. Enter Betta. Mark & Nicole run a pretty great local and family business. Having ruled out public transport I found this Cleveland based car hire company and they made the booking process as easy as ABC. Not only did they have a small car available on the dates I needed, it was budget-friendly ($60 and 200kms included) and they collected and dropped me off at the ferry terminal for Stradbroke Island. Talk about service! The car itself was spick, span and safely speedy. Any tolls that you may have driven through are fixed up upon return. Plus, rather than you having to take account of any existing damage to the car they photograph it before you zip away. Suffice to say, these guys will be top of my list next time I'm in need of four wheels in Cleveland.

From the owner: Free pick up and drop off service in the local area…read more No Hidden costs, No administration charges, No Credit card fees, No Extra driver fees, No vehicle registration charges, No child seat fees.

I recently enquired about storage space in Albion when I was in between houses, in the middle of a…read morerental crisis and struggling to find housing. NS salespeople kept following me up Daily, stressing that if I didn't jump on the special rate I may miss out. I was still trying to find a house in the meantime - bc otherwise I would have been homeless. I decided to play it safe and book a storage place, trusting that that would be the right decision, spending money that I didn't have to ensure I could have a backup. I got a call from a salesperson AGAIN with a tart tone saying "You said you were going to book the unit and i haven't heard from you", to which I replied "Actually i just booked it, I'm not sure why it didn't come up on your system". She replied "oh well i'll take you off as a lead then". I'll take you off as a lead?! nice. At the eleventh hour, I ended up finding a place, signing a lease and being handed the keys the same day. I enquired to cancel my storage space to which I was given the run around on how to pursue a refund. I have today, received an email that my refund request was denied with a short and sharp correspondence. Not sure if NS is aware of the rental crisis or just hoping to leverage off of it, but with that context and all of the customer touchpoints I have experienced throughout my encounters with National Storage, I have had a sub-par experience. I am extremely disappointed about the lack of care from beginning to end, and they've certainly guaranteed that I will never recommend nor use NS in the future.

From the owner: The National Storage offering spans self-storage, business storage, records management, climate…read morecontrolled wine storage, vehicle storage, vehicle and trailer hire, packaging, insurance and other value added services. Each National Storage centre reflects our commitment to quality, convenience and service. At National Storage, you can expect secure, clean and modern premises and a wide range of packaging materials on offer, together with a team of professionals trained in the exacting task of efficient and cost-effective storage.

I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. And…read morethe man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent because of this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

Warning: Do not give Budget Car and Truck Rental your business at this location or anywhere in…read moreAustralia. In their lengthy rental contract they have a clause that indicates they will charge your credit card $2500 plus fees and taxes if any damage happens to the rental vehicle - regardless of fault. A person backed into the side of our rental vehicle and caused about $1000 damage. They admitted complete liability and provided all their information which was passed onto Budget. I wrongly assumed that Budget would do the right thing and contact the other person's insurance company to recover costs for the damage. Wrong. Budget took the low road and just charged my credit card over $3000 without warning. No one at Budget mentioned this would happen when we returned the vehicle. They just smiled and said someone at the head office would contact me (a lie). I've emailed and called Budget several times in the last 3 weeks and they haven't bothered to get back to me. I'm not finished with Budget - but do yourself a favour and save yourself the grief - don't give them your business. Please pass this warning on to other.

Consistently high level of service from all the staff here, even during the busy period. Cars are…read moreof good quality and I've never had a problem with anyone of them. All staff are courteous and most helpful too. Happy to be a regular customer!