I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. And…read morethe man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent because of this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

Warning: Do not give Budget Car and Truck Rental your business at this location or anywhere in…read moreAustralia. In their lengthy rental contract they have a clause that indicates they will charge your credit card $2500 plus fees and taxes if any damage happens to the rental vehicle - regardless of fault. A person backed into the side of our rental vehicle and caused about $1000 damage. They admitted complete liability and provided all their information which was passed onto Budget. I wrongly assumed that Budget would do the right thing and contact the other person's insurance company to recover costs for the damage. Wrong. Budget took the low road and just charged my credit card over $3000 without warning. No one at Budget mentioned this would happen when we returned the vehicle. They just smiled and said someone at the head office would contact me (a lie). I've emailed and called Budget several times in the last 3 weeks and they haven't bothered to get back to me. I'm not finished with Budget - but do yourself a favour and save yourself the grief - don't give them your business. Please pass this warning on to other.

Why does renting a car through the legacy carriers take so long?! Re-entering information that I…read morealready provided when I made the reservation, vehicle info radioed in from the lot, two reps sharing the radio. Get with the program! Absolutely ridiculous.

Coming from WA we had prebooked our car online. When we arrived the staff member was incredibly…read morerude and dismissive. The car was dirty, had scratches and dents all over it. Staff member just told me 'oh well, just mark it down'... I decided to cancel the booking and she asked me why... when I told her that it was because I was unhappy with the service and quality she just shrugged her shoulders. Needless to say we went next door to Hertz and the service was exemplary and the car immaculate. Avis, you have lost a customer for life. Sorry, not sorry!