I rent cars regularly from Avis which are usually pretty good. At this location they didn't have…read morethe car I booked and was confirmed available and charged me double for a different car. This was done with no prior warning. The staff had no appreciation what they were doing was wrong and told me that I could complain through the website if I wanted.

From the owner: Learn more about the Avis mission and values, corporate facts, history, and executive biographies.read more

This business got me from Brisbane, with an airport, to little Byron Bay. They did dependably, with…read moregreat customer service by mobile, and on schedule. Of course when you reach Byron, time changes. But they got me back on real time too, returning! Solid.

From the owner: Brisbane 2 Byron is a family owned and operated express bus service. Travelling daily with…read moredepartures from Brisbane Airport, Brisbane City and Byron Bay. Bring your surfboard, bike, or extra luggage free of charge. Kick back on our air conditioned bus, and let our friendly staff drive you between Brisbane City and Byron Bay in just 2 Hours.

I recently enquired about storage space in Albion when I was in between houses, in the middle of a…read morerental crisis and struggling to find housing. NS salespeople kept following me up Daily, stressing that if I didn't jump on the special rate I may miss out. I was still trying to find a house in the meantime - bc otherwise I would have been homeless. I decided to play it safe and book a storage place, trusting that that would be the right decision, spending money that I didn't have to ensure I could have a backup. I got a call from a salesperson AGAIN with a tart tone saying "You said you were going to book the unit and i haven't heard from you", to which I replied "Actually i just booked it, I'm not sure why it didn't come up on your system". She replied "oh well i'll take you off as a lead then". I'll take you off as a lead?! nice. At the eleventh hour, I ended up finding a place, signing a lease and being handed the keys the same day. I enquired to cancel my storage space to which I was given the run around on how to pursue a refund. I have today, received an email that my refund request was denied with a short and sharp correspondence. Not sure if NS is aware of the rental crisis or just hoping to leverage off of it, but with that context and all of the customer touchpoints I have experienced throughout my encounters with National Storage, I have had a sub-par experience. I am extremely disappointed about the lack of care from beginning to end, and they've certainly guaranteed that I will never recommend nor use NS in the future.

From the owner: The National Storage offering spans self-storage, business storage, records management, climate…read morecontrolled wine storage, vehicle storage, vehicle and trailer hire, packaging, insurance and other value added services. Each National Storage centre reflects our commitment to quality, convenience and service. At National Storage, you can expect secure, clean and modern premises and a wide range of packaging materials on offer, together with a team of professionals trained in the exacting task of efficient and cost-effective storage.