We encountered a clear misapplication of Marriott Bonvoy rules at check-in at Four Points by…read moreSheraton Brisbane. Two spouses were sharing one room. One of us is a Marriott Bonvoy Platinum Elite member and was staying in the room; the other spouse (Silver) happened to be listed as the lead name on the reservation. The front desk clerk refused to provide Platinum benefits, claiming that elite benefits only apply if the Platinum member is the primary name on the reservation. He insisted it was company policy. That claim is flatly incorrect under Marriott's own published policy. Marriott Bonvoy Terms & Conditions state: "Only one Member per guest room may earn Points, Elite Night Credits, and receive Elite benefits for that room. If more than one Member is staying in the same guest room, the Members must decide at check-in which Member's Membership Number will be applied to the room. Elite benefits apply only to the one guest room in which the Elite Member stays." -- Marriott Bonvoy™ Terms & Conditions, Sections 4.1-4.2 There is no rule requiring the elite member to be the lead name on the reservation. The only requirements are that the elite member is staying in the room and that their Bonvoy number is applied to the folio. I told him it's not Marriott policy. He said "Well it's policy for THIS property." I told him "No it's not. You don't get to invent policies. You have to obey Marriott, not fantasy policies. After escalation, the Platinum number was finally added and breakfast was honored -- confirming that the original refusal was unfounded. This should never have required escalation, policy recitation, or guest intervention. Having lazy employees who don't want to do the work to put in the platinum member's Bonvoy number is unacceptable. Elite status is part of what guests pay for through loyalty and spend. Front desk staff should know and apply the program rules correctly at check-in, rather than inventing conditions that do not exist in Marriott policy. Well, maybe they will educate him.

Overall I had a nice stay with no problems…read more Pros: 1. Nice room overall with no major problems. I especially like the tile in the bathroom - it was that perfect blend of having enough grip so you don't slip in the shower, but it looks nice and is comfortable to walk on. 2. Breakfast was pleasant each morning. It didn't change enough from day to day (which gets a little old after a week there), but there is enough variety where it's not too bad. 3. Staff was friendly and I got water replenished each day. 4. Location is convenient to Eagle Street Pier as well as Queen Street retail. Cons: 1. There was constant noise at night as they were fixing the road, even from the 28th floor. Not the hotel's fault, but it was hard to ignore. 2. The gym is very tiny. It's not awful, but it is definitely below average. 3. The room heater doesn't get that warm. The solution was to ask for a portable heater which worked ok.

Maybe it's because we were upgraded to the top floor with a superior room , that included a couch…read moreand grand bathroom with separate shower, soaking tub.. but I'd say this was a very nice hotel. Service was spot on. everything was refilled quickly cleaned to our likings. Very, very quiet, comfortable bed all the pillows you need plus a patio with the view of the river, good n'espresso, coffee, friendly Staff, easy to navigate underground parking & locally centered so you could walk to the river or the park even get yourself an E scooter. I highly recommend this Marriott and I would come back next time I am in Brisbane!

Comfortable hotel with hardworking staff near shopping/dining on the Brisbane River. 4.5 stars…read more Bedroom: Comfortable king-sized bed. The rest of the room was comfortable. There are plenty of plug-in spots, but they are all standardAussie plugs (bring your converter kits). Bathroom: Nice shower, otherwise unspectacular. Restaurant: A hard-working staff provides really tasty breakfasts. Staff: The front office staff were very helpful, whether clerks or concierge. Location: Walking distance of the Botanical Gardens, Grey Street, and the riverfront. This is what makes this place shine.

Talk about underpromising yet overdelivering! Our "Studio Suite, Partial River View" was a true 1…read morebedroom plus living room with full-on riverfront views encompassing 70 sq m (753 sq ft) and 1.5 bathrooms. Happy to see the W brand move to Davines MOMO bath amenities from the previous Bliss ones. Spa access is included for all guests, and we were graciously given keycards upon our arrival several hours before official check-in time so we could enjoy the steam room/sauna/vitality pools and freshen up after a long flight.

It is absolutely terrible! It has an awful smell. I don't think they have ever washed the sheets…read moreand there was a dead cockroach in the corner. I wouldn't even recommend this place to my worst enemy.

I ended up in this hotel for a day visit because my international flight was cancelled and the…read moreairline arranged it - but would choose it again anytime! The room was lovely and the bed super comfortable. Large lovely bathroom. Excellent tv. Room service was prompt (but needs a cheeseburger on the menu). My wakeup call (to grab a taxi to the airport) was made promptly. All the staff - particularly reception - was super cheerful and made everything easy. Definitely consider this hotel for your stay.

We ended up in this hotel because one of our flights was cancelled - but we would certainly…read moreconsider it again (on purpose) if the opportunity arose! The rooms were a bit dated, but the bathrooms were remodeled and the beds were new. This was a large hotel that seems well equipped to take large groups of people for tour groups (or a plane load of stranded passenggers). The restaurant was lovely - our kids loved the burgers and fries, we loved the protein bowls. If we hadn't been so focussed on how we were going to get home, we might have been able to enjoy the rooftop pool and fitness center a bit more - the fviews from here was incredible and it was great to watch the sunset.

My stay at The Point was brief, only 9 hours; so perhaps I formed my opinion too quickly? The staff…read morewere exceedingly pleasant, I scored an upgraded room however the design was unusual with having to walk to the bathroom though the lounge (with the couch in the middle)... The staff were all very friendly, however the place suffered from an odd feeling - for example the buffet breakfast was strangely laid out down a pseudo corridor with the milk being around the corner for your cereal? And the coffee machine being hidden away!

Exceedingly good value, have stayed here twice and have never been disappointed. The staff are the…read morebest and go above and beyond (one of them was even kind enough to run down to the local fairy stop where we got stranded without umbrellas to give us a couple of theirs!). The breakfast that was basically included ($1 extra) was one of the best buffets I ever got in comparatively priced and even pricier hotels (your mileage may wary. I eat a lot.). It is a little bit of a "hop" to the city via the "city hopper" (which is free by the way) but if you check the timetable (unlike us) you get from hotel to Eagle st pier in about 15 minutes tops. Overall one of my favorite places to stay in Brisbane hands down. Their cookies are pretty average though. Honestly not a single thing to nitpick at. The rooms and facilities are great! Although if I must, the choice of large sheets of frosted glass separating the bathrooms from the rest of the room can make room for some amusing situations. It does look pretty slick and modern as the rest of the room, so I digress. In summary, I would definitely recommend.

Buiding maintence .sanitation overall customer service dirty carperts poor repairworkread more

WOW to the WOW WOW!!…read more No words.. No words.... NO WORDS! Just beyond amazing is what I experienced at this hotel. From the moment that you arrive and walk in, you are instantly greeted with inviting smiles and the most relaxing, fruity, pleasant signature Capri by Fraser scent. No, I am not kidding. Each of the Capri by Fraser properties have their own crafted scents that are filtering through the vents and into the hotel lobby air. At this property the scent is a blend of apple blossom, cider wood, ginger flower, lemon and orange... HEAVENLY! I DID NOT want to check in to my room :) The theme of this Capri by Fraser property is feeling like you are in the rainforest. The designer was spot on because that is exactly how my friend and I felt staying here. Being the interior designer that I am, I have an immense appreciation for places with eye catching design and flow. The designers of this hotel (award winning designers ) Ministry Of Design really did an exceptional job on this entire property. The attention to detail they put into this place is off the charts. This place is the definition of trendy and urban chic. MY type of style ;-) So let's continue... The moment you walk into the lobby and to your right is a living vertical garden that is so beautiful and refreshing. To the left of that is the hotel restaurant, Asana by Chef Pete Evans which has a delicious seasonal menu serving breakfast, lunch and dinner. The food was sooo good. On the second floor is the hotel gym, rec area, sauna and pool. All very well maintained with amazing amenities. The pool is a showstopper. My friend and I stayed there and relaxed all day going from pool to sauna and back to pool again. Loved the pool being indoors. It was insanely hot and humid outside! To top it off we had the pool all to ourselves!! :) With this hotel being under a year old, the staff do a great job keeping it extremely clean 24/7. Last but most definitely NOT least.... OUR ROOM! We were up on the 10th floor and had an amazing view of the buildings surrounding us. The room was very spacious with apartment style amenities. Anytime we requested anything, hotel staff would show up within 5 minutes, we didn't have to wait very long. Room service was fast as well and only took 15 minutes to be at our door every time we ordered something. Loved how isolated the sound was in our room. We had the music on very loud at some points throughout our stay and no one called to complain. It was nice to not hear the people next to us either :-p I can't think of one thing that I didn't like about staying at this hotel. I LOVED every part of my stay and the next time I plan on being in Brisbane I will definitely be staying at this place. Almost forgot to mention the concierge here, I forgot his name, he was so attentive to any of our excursion needs as well as any dinner plans that we wanted to make. He was amazing!! We had some excursion cancellations that happened and he was able to find us some other fun things to do and booked it for us within minutes. Super friendly and helpful! I am a FAN. ;-)

We have stated a lot of Marriott properties, and this one stands out as one of, if not our favorite…read moreone we've ever been to! Located downtown, near just about anything you're interested in. It's a couple blocks from the river, right across from south bank, and a few blocks from the skytower. It worked out perfectly! We got upgraded to one bedroom suite and it was ideal for our family of five. The bed was phenomenal and the rain shower an absolute delight. The pool was a quick kid favorite and the workout facilities, right next to the pool, we're very nice for mom and dad. The executive lounge was perfect. They served a nice breakfast in the morning and had drinks/snacks in the evening. If you are traveling with kids, they don't allow anybody under 18 in the lounge after 6 PM, so that was the only piece of information we were lacking initially. Everyone we met was friendly and very hospitable, and overall the place was just perfect. Next time we find ourselves in Brisbane, this is going to be a spot that we head up again. You should too!

Everything is great this hotel has perfect location and staff. The rooms are spacious and beds so…read morecomfy the restaurant on 2nd floor is Italian and very good.

This old hotel is very very tired. Everything needs a touch up in some way. Tables and chairs and…read moreroom furniture is knicked and scraped. Sleeping rooms are very dark as is the in room bathroom - really dark and brown. Ugh. I like the staff and the location but the hotel really needs a big refresh if not renovation.

So last month I utilized the currency exchange services offered by the front desk no problem…read more Today though was a different story. The woman I approached told me that Marriott's exchange rate for US dollars is very very high and that I should walk 400 meters to the mall down the street to exchange money. She was dismissive and rude and became visibly irritated when I asked her for the address and name of the currency exchange. I told her I didn't care about the high rates of exchange so she disappeared for a few minutes and came back to tell me she's in the middle of a shift change and that it'll be HOURS before anyone can help me. Really?? Get some training to your staff on professionalism and not lying to your customers.