Buiding maintence .sanitation overall customer service dirty carperts poor repairworkread more

WOW to the WOW WOW!!…read more No words.. No words.... NO WORDS! Just beyond amazing is what I experienced at this hotel. From the moment that you arrive and walk in, you are instantly greeted with inviting smiles and the most relaxing, fruity, pleasant signature Capri by Fraser scent. No, I am not kidding. Each of the Capri by Fraser properties have their own crafted scents that are filtering through the vents and into the hotel lobby air. At this property the scent is a blend of apple blossom, cider wood, ginger flower, lemon and orange... HEAVENLY! I DID NOT want to check in to my room :) The theme of this Capri by Fraser property is feeling like you are in the rainforest. The designer was spot on because that is exactly how my friend and I felt staying here. Being the interior designer that I am, I have an immense appreciation for places with eye catching design and flow. The designers of this hotel (award winning designers ) Ministry Of Design really did an exceptional job on this entire property. The attention to detail they put into this place is off the charts. This place is the definition of trendy and urban chic. MY type of style ;-) So let's continue... The moment you walk into the lobby and to your right is a living vertical garden that is so beautiful and refreshing. To the left of that is the hotel restaurant, Asana by Chef Pete Evans which has a delicious seasonal menu serving breakfast, lunch and dinner. The food was sooo good. On the second floor is the hotel gym, rec area, sauna and pool. All very well maintained with amazing amenities. The pool is a showstopper. My friend and I stayed there and relaxed all day going from pool to sauna and back to pool again. Loved the pool being indoors. It was insanely hot and humid outside! To top it off we had the pool all to ourselves!! :) With this hotel being under a year old, the staff do a great job keeping it extremely clean 24/7. Last but most definitely NOT least.... OUR ROOM! We were up on the 10th floor and had an amazing view of the buildings surrounding us. The room was very spacious with apartment style amenities. Anytime we requested anything, hotel staff would show up within 5 minutes, we didn't have to wait very long. Room service was fast as well and only took 15 minutes to be at our door every time we ordered something. Loved how isolated the sound was in our room. We had the music on very loud at some points throughout our stay and no one called to complain. It was nice to not hear the people next to us either :-p I can't think of one thing that I didn't like about staying at this hotel. I LOVED every part of my stay and the next time I plan on being in Brisbane I will definitely be staying at this place. Almost forgot to mention the concierge here, I forgot his name, he was so attentive to any of our excursion needs as well as any dinner plans that we wanted to make. He was amazing!! We had some excursion cancellations that happened and he was able to find us some other fun things to do and booked it for us within minutes. Super friendly and helpful! I am a FAN. ;-)

My stay at The Point was brief, only 9 hours; so perhaps I formed my opinion too quickly? The staff…read morewere exceedingly pleasant, I scored an upgraded room however the design was unusual with having to walk to the bathroom though the lounge (with the couch in the middle)... The staff were all very friendly, however the place suffered from an odd feeling - for example the buffet breakfast was strangely laid out down a pseudo corridor with the milk being around the corner for your cereal? And the coffee machine being hidden away!

Exceedingly good value, have stayed here twice and have never been disappointed. The staff are the…read morebest and go above and beyond (one of them was even kind enough to run down to the local fairy stop where we got stranded without umbrellas to give us a couple of theirs!). The breakfast that was basically included ($1 extra) was one of the best buffets I ever got in comparatively priced and even pricier hotels (your mileage may wary. I eat a lot.). It is a little bit of a "hop" to the city via the "city hopper" (which is free by the way) but if you check the timetable (unlike us) you get from hotel to Eagle st pier in about 15 minutes tops. Overall one of my favorite places to stay in Brisbane hands down. Their cookies are pretty average though. Honestly not a single thing to nitpick at. The rooms and facilities are great! Although if I must, the choice of large sheets of frosted glass separating the bathrooms from the rest of the room can make room for some amusing situations. It does look pretty slick and modern as the rest of the room, so I digress. In summary, I would definitely recommend.

We have stated a lot of Marriott properties, and this one stands out as one of, if not our favorite…read moreone we've ever been to! Located downtown, near just about anything you're interested in. It's a couple blocks from the river, right across from south bank, and a few blocks from the skytower. It worked out perfectly! We got upgraded to one bedroom suite and it was ideal for our family of five. The bed was phenomenal and the rain shower an absolute delight. The pool was a quick kid favorite and the workout facilities, right next to the pool, we're very nice for mom and dad. The executive lounge was perfect. They served a nice breakfast in the morning and had drinks/snacks in the evening. If you are traveling with kids, they don't allow anybody under 18 in the lounge after 6 PM, so that was the only piece of information we were lacking initially. Everyone we met was friendly and very hospitable, and overall the place was just perfect. Next time we find ourselves in Brisbane, this is going to be a spot that we head up again. You should too!

Everything is great this hotel has perfect location and staff. The rooms are spacious and beds so…read morecomfy the restaurant on 2nd floor is Italian and very good.

I ended up in this hotel for a day visit because my international flight was cancelled and the…read moreairline arranged it - but would choose it again anytime! The room was lovely and the bed super comfortable. Large lovely bathroom. Excellent tv. Room service was prompt (but needs a cheeseburger on the menu). My wakeup call (to grab a taxi to the airport) was made promptly. All the staff - particularly reception - was super cheerful and made everything easy. Definitely consider this hotel for your stay.

We ended up in this hotel because one of our flights was cancelled - but we would certainly…read moreconsider it again (on purpose) if the opportunity arose! The rooms were a bit dated, but the bathrooms were remodeled and the beds were new. This was a large hotel that seems well equipped to take large groups of people for tour groups (or a plane load of stranded passenggers). The restaurant was lovely - our kids loved the burgers and fries, we loved the protein bowls. If we hadn't been so focussed on how we were going to get home, we might have been able to enjoy the rooftop pool and fitness center a bit more - the fviews from here was incredible and it was great to watch the sunset.

Maybe it's because we were upgraded to the top floor with a superior room , that included a couch…read moreand grand bathroom with separate shower, soaking tub.. but I'd say this was a very nice hotel. Service was spot on. everything was refilled quickly cleaned to our likings. Very, very quiet, comfortable bed all the pillows you need plus a patio with the view of the river, good n'espresso, coffee, friendly Staff, easy to navigate underground parking & locally centered so you could walk to the river or the park even get yourself an E scooter. I highly recommend this Marriott and I would come back next time I am in Brisbane!

Comfortable hotel with hardworking staff near shopping/dining on the Brisbane River. 4.5 stars…read more Bedroom: Comfortable king-sized bed. The rest of the room was comfortable. There are plenty of plug-in spots, but they are all standardAussie plugs (bring your converter kits). Bathroom: Nice shower, otherwise unspectacular. Restaurant: A hard-working staff provides really tasty breakfasts. Staff: The front office staff were very helpful, whether clerks or concierge. Location: Walking distance of the Botanical Gardens, Grey Street, and the riverfront. This is what makes this place shine.

I was looking forward to a nice stay in a sky suite, but be warned, the car park here is small and…read morethe bays are very narrow. If you're driving anything other than a compact car, it will be a challenge to park. I stayed at other Meriton properties after Brisbane where the car parks were comparatively palatial and gargantuan. My traveling party decided to go to another hotel. I went to reception and the reception agent said that since I showed up I wouldn't be charged for the one night and not to worry about it. Now, let's be clear, I get hotel cancellation policies, and I was willing to eat one night's worth of cost, but I was told at reception I wouldn't be charged. To my surprise I was charged. I emailed Meriton and the management at Brisbane advised that I "misheard" what the reception staff person said (let's be honest, this is code for they think I am a liar), and would not refund the one night charge, and hoped that their email would "clarify the misunderstanding". It didn't. The rooms might be nice, but the staff and the car park are not worth the hassle, which is a shame because the other two Meriton properties I stayed at were great.

GREAT - GREAT - GREAT…read more 'Ello chaps! Five stars and kudos for Meriton Hotel on Adelaide in Brisbane. It's the tallest building in Brisbane, and if you're lucky enough to get one of the top floors, you'll have spectacular views of the City. This hotel is in a great location, just steps from the river walk where you can check out some of the near by water-front restaurants, or take the FREE CITY HOPPER boat to other parts of downtown. CITY HOPPER. Looking to save a little bit on getting around? I highly recommend the FREE City Hopper boat. You can also walk to the Queen Street Mall and Streets Beach within 20 minutes. The hotel has spacious suites, with sweeping views of the city. We had a room with a kitchenette and a separate washer and dryer. (Funny, I found most Australians seem to just hang their laundry outside to dry). There is an indoor swimming pool and work out room on property. Both seem to be in good condition. If you're going to the hotel from the airport, one option is the AirTrain, but know it'll be a few minute walk from the station to the hotel while hauling your luggage. The hotel staff was extremely friendly and helpful. I can not recommend this hotel enough!

This was a fantastic hotel, and I really enjoyed my stay!…read more I stayed for three nights, and the location was excellent and traveler friendly. It's about a 10-minute walk from Central Station and right in the heart of Queen Street Mall, making it easy to explore the city, shop, and find plenty of places to eat. The staff were very welcoming during check-in, which made for a great first impression. My room was spotless and comfortable. In addition to the usual shampoo, conditioner, body wash, and lotion, the hotel also provided thoughtful extras like a bathrobe, Q-Tips, a shower cap, and a toothbrush with toothpaste. The bed was very comfortable, and I had some of the best sleep I've had while traveling. The shower also had excellent water pressure, which was a nice bonus after a long day. The only reason I'm deducting one star is because my "Do Not Disturb" sign wasn't fully respected. I was interrupted because the sign had apparently been on my door for 48 hours, and the staff explained they were conducting a wellness check. While I completely understand and appreciate the importance of guest safety, I had ordered room service earlier that same day, and staff had seen that I was fine. Because of that interaction, I feel the 48-hour period should have reset before another wellness check was necessary. Overall, this was a wonderful stay. The excellent location, comfortable room, thoughtful amenities, and friendly staff made for a great experience, and I would happily stay here again.

I enjoyed my stay at Hyatt Regency Brisbane. I am not a Globalist (highest Hyatt status), and I…read moredidn't get any complimentary upgrades. I think this hotel fits great in the 5-star category. The service is excellent. The room was very clean. The fitness center is 24/7 and requires key card for entry. There are showers on level 4. The outdoor pool is also on level 4. It's so pretty! Hibiscus is the bar on level 4, and they offer happy hour 4-6PM daily. You can get $14 cocktails. Lennon is the restaurant on floor 2. There are two entrances for Hyatt Regency Brisbane. From Queen Street, you can take either elevator or lift up one floor and walk over to the reception. From Burnett Street, which is where cars can drop you off, there is a concierge but also there is a lift to take you up one level directly in front of the front desk. Then there are two guestroom elevators. You take either depending on what floor is your room. I had a one king bedroom room. It was spacious, but it only had one tiny desk. The chair for it was too high for my preference. I rather preferred the tables on level 4. The air conditioning and wifi worked great. There was a mini fridge, but it was full of drinks that I didn't need. You have to pay for it if they find any missing. Parking: I had a vehicle, so I parked overnight at the Uptown Mall Car Park. Monday through Friday is $35 per exit, and weekends are $20 per exit. I took out the car twice in one day, for example, so I had to pay $70. The mall is closed early, so if you park late, you have to find your way out of the mall that is not Queen Street. Location: terrific location on Queen Street. Close to a lot of food, shops, and Coles!

Talk about underpromising yet overdelivering! Our "Studio Suite, Partial River View" was a true 1…read morebedroom plus living room with full-on riverfront views encompassing 70 sq m (753 sq ft) and 1.5 bathrooms. Happy to see the W brand move to Davines MOMO bath amenities from the previous Bliss ones. Spa access is included for all guests, and we were graciously given keycards upon our arrival several hours before official check-in time so we could enjoy the steam room/sauna/vitality pools and freshen up after a long flight.

It is absolutely terrible! It has an awful smell. I don't think they have ever washed the sheets…read moreand there was a dead cockroach in the corner. I wouldn't even recommend this place to my worst enemy.