Buiding maintence .sanitation overall customer service dirty carperts poor repairworkread more

WOW to the WOW WOW!!…read more No words.. No words.... NO WORDS! Just beyond amazing is what I experienced at this hotel. From the moment that you arrive and walk in, you are instantly greeted with inviting smiles and the most relaxing, fruity, pleasant signature Capri by Fraser scent. No, I am not kidding. Each of the Capri by Fraser properties have their own crafted scents that are filtering through the vents and into the hotel lobby air. At this property the scent is a blend of apple blossom, cider wood, ginger flower, lemon and orange... HEAVENLY! I DID NOT want to check in to my room :) The theme of this Capri by Fraser property is feeling like you are in the rainforest. The designer was spot on because that is exactly how my friend and I felt staying here. Being the interior designer that I am, I have an immense appreciation for places with eye catching design and flow. The designers of this hotel (award winning designers ) Ministry Of Design really did an exceptional job on this entire property. The attention to detail they put into this place is off the charts. This place is the definition of trendy and urban chic. MY type of style ;-) So let's continue... The moment you walk into the lobby and to your right is a living vertical garden that is so beautiful and refreshing. To the left of that is the hotel restaurant, Asana by Chef Pete Evans which has a delicious seasonal menu serving breakfast, lunch and dinner. The food was sooo good. On the second floor is the hotel gym, rec area, sauna and pool. All very well maintained with amazing amenities. The pool is a showstopper. My friend and I stayed there and relaxed all day going from pool to sauna and back to pool again. Loved the pool being indoors. It was insanely hot and humid outside! To top it off we had the pool all to ourselves!! :) With this hotel being under a year old, the staff do a great job keeping it extremely clean 24/7. Last but most definitely NOT least.... OUR ROOM! We were up on the 10th floor and had an amazing view of the buildings surrounding us. The room was very spacious with apartment style amenities. Anytime we requested anything, hotel staff would show up within 5 minutes, we didn't have to wait very long. Room service was fast as well and only took 15 minutes to be at our door every time we ordered something. Loved how isolated the sound was in our room. We had the music on very loud at some points throughout our stay and no one called to complain. It was nice to not hear the people next to us either :-p I can't think of one thing that I didn't like about staying at this hotel. I LOVED every part of my stay and the next time I plan on being in Brisbane I will definitely be staying at this place. Almost forgot to mention the concierge here, I forgot his name, he was so attentive to any of our excursion needs as well as any dinner plans that we wanted to make. He was amazing!! We had some excursion cancellations that happened and he was able to find us some other fun things to do and booked it for us within minutes. Super friendly and helpful! I am a FAN. ;-)

This hotel is so comfortable and cozy, makes it hard to get out of bed and explore the city…read more The staff here is amazing and very accommodating. The gym and spa facilities are amazing here. The bar and restaurant are wonderful

We have stated a lot of Marriott properties, and this one stands out as one of, if not our favorite…read moreone we've ever been to! Located downtown, near just about anything you're interested in. It's a couple blocks from the river, right across from south bank, and a few blocks from the skytower. It worked out perfectly! We got upgraded to one bedroom suite and it was ideal for our family of five. The bed was phenomenal and the rain shower an absolute delight. The pool was a quick kid favorite and the workout facilities, right next to the pool, we're very nice for mom and dad. The executive lounge was perfect. They served a nice breakfast in the morning and had drinks/snacks in the evening. If you are traveling with kids, they don't allow anybody under 18 in the lounge after 6 PM, so that was the only piece of information we were lacking initially. Everyone we met was friendly and very hospitable, and overall the place was just perfect. Next time we find ourselves in Brisbane, this is going to be a spot that we head up again. You should too!

The W Hotel in Brisbane was such a nice, lively hotel. Situated perfectly right near the river,…read morebridges and the heart of Brisbane, this was the perfect stay. The room was clean, yet the only weird thing was that the bathroom was see through. While not much privacy, it's a great stay. The hotel was very accommodating and the room was spotless. It's a great location for exploring and walking around the city.

The service here is excellent. Everyone is so nice and made sure we had the best experience…read morepossible. Room was very spacious as we had a corner room with river view, the breakfast buffet here is to die for. The omelette bar, fresh honeycomb, real bacon, alternating meats and grilled veggies, pastry bar, bagel sandwiches, fruit bar, and there is even a congee station! The staff are very knowledgable on things to do in Brisbane and what awesome things there are to do in the QLD. Book your next stay with W Brisbane.. everything can also be communicated via the Marriott app, getting room service, and general questions!

I booked this only a day prior to coming via Jetstar. The hotel was only $96 and with a $25 Jetstar…read moremade it $71 which is amazing value. The ladies did their best to accomodate me as I wanted an early check it, but it was just so busy. Fully booked out and they were super busy. Really nice staff. They let me sign up to Mantra group to enable some extra discount benefits and free wifi. The room is huge - an apartment with separate bedroom and lounge room as well as a kitchen and laundry. Tea, coffee and milk is provided. My room also had a tv in the room and a balcony. The hotel has a gym, Sauna and pool. Right in the heart of the city, it is extremely good value. You can get a big breakfast and coffee for only $14 which I also think is good value.

Good location not in the heart of the CBD, but a short walk which cuts down on noise at night…read more Overall nice apartments. Staff was friendly and inviting restaurant downstairs was great as well. My main complaint is you have to pay for in room wifi. I feel it should be included or at least the option to pay for it at booking. The shower doesn't fully close so water will get on to the deck. The apartment is very modern and welcoming. Overall great stay at a good price. Not sure if I'd book here again, but I really enjoyed my stay this time.

My stay at The Point was brief, only 9 hours; so perhaps I formed my opinion too quickly? The staff…read morewere exceedingly pleasant, I scored an upgraded room however the design was unusual with having to walk to the bathroom though the lounge (with the couch in the middle)... The staff were all very friendly, however the place suffered from an odd feeling - for example the buffet breakfast was strangely laid out down a pseudo corridor with the milk being around the corner for your cereal? And the coffee machine being hidden away!

Exceedingly good value, have stayed here twice and have never been disappointed. The staff are the…read morebest and go above and beyond (one of them was even kind enough to run down to the local fairy stop where we got stranded without umbrellas to give us a couple of theirs!). The breakfast that was basically included ($1 extra) was one of the best buffets I ever got in comparatively priced and even pricier hotels (your mileage may wary. I eat a lot.). It is a little bit of a "hop" to the city via the "city hopper" (which is free by the way) but if you check the timetable (unlike us) you get from hotel to Eagle st pier in about 15 minutes tops. Overall one of my favorite places to stay in Brisbane hands down. Their cookies are pretty average though. Honestly not a single thing to nitpick at. The rooms and facilities are great! Although if I must, the choice of large sheets of frosted glass separating the bathrooms from the rest of the room can make room for some amusing situations. It does look pretty slick and modern as the rest of the room, so I digress. In summary, I would definitely recommend.

We rented a suite here for wedding preparations and our first night as a couple. It exceeded all…read moreexpectations. The price for the suite is what originally got our attention, much better value than other city suites, it was also very large. (Sadly about as large as our apartment!) The service was great, prompt and friendly. I also loved the decor, bit of a vintage twist on a contemporary suite. The bed was super comfy and the bathroom amenities were of high quality. The only downside was the parking. It was expensive and annoying when we were lugging items between the car and room as it was not super close to the hotel with no direct elevator. Also the front desk lady tried to charge us two nights parking even though we had our car moved after one night. We argued this point for some time before she agreed we shouldn't be charged the second day - $28/day. Overall a lovely hotel. I would recommend the suite to others who need a bit of a roomier room.

They are very accommodating and I enjoyed the friendly staff however, someone snuck into my room…read morewhile I was sleeping and stole my wallet and Apple Watch. Luckily they had footage of the 2 preps and it could have much worse. I'm giving them 3 stars because although they were accommodating, they still tried to charge me for food and basic necessities. I understand that this is a business but since they do not have on-staff security to check the doors. Anyone from the street can come in the back entrance and act as a guest. My suggestion is to have a security guard on the ground floor, especially at the back entrance so this cannot ever happen again.

As usual, a Hilton hotel over delivers. Clean, modern rooms are supported by an excellent…read morebreakfast. We didn't eat in the main restaurant but anecdotally it's good. (Colleagues review)

Excellent hotel in the heart of the central business district or the CBD as they call it (no…read morecannabis reference here lol). The hotel is massive with a pool, hot tub and gym. It also has a business centre and excellent restaurant called Vintaged. It is literally connected to the main shopping districts in the area. There is a walkway and elevator to Winterland mall and Queens Street mall an outdoor shopping mall that goes in for blocks. The food and drink options in the area are endless. You can't go wrong with a stay here. The location is prime, the staff was not only helpful but genuinely friendly and everything is at your fingertips.

Spectacular location on the Brisbane river. The rooms are spacious and comfortable but the decor…read moreis a bit dated. Wonderful bed and spectacular large tub. Bath gel that bubbles is one of the sundries provided. My room has a spectacular view of the river and bridge. The service is friendly but I had to call twice for more hangers. Several times the phone rang endlessly when trying to call room service. The front desk finally picked up when calling from the room. I wanted a drink by the pool and no one ever answered the phone so I gave up. I have never experience such difficulties at any other hotel, let alone a luxury hotel. They did send someone right away when my bathroom TV was not working. I did enjoy my week long stay. I am feeling benevolent today so they did not lose a star for not having CNN on the TV. I could not believe my eyes and it took about 5 minutes to sink in. I have never stayed at a hotel without CNN! BBC News was available thankfully. I assume with the choice of 8 FOX stations that the hotel chain is owned by the Murdoch family. I did enjoy the Sky News station. Right wing commentary is more pleasing when the interviewer has an Aussie accent. The concierge, valets, maids and front desk personnel were excellent and accommodating. Management needs to resolve the issues with the room service department ASAP. They are damaging your brand.

Come here for beautiful views, business, relaxation, romance. It's all catered for…read more After seven nights of poor sleep, I sank into the beautiful bedding and had such a wonderful sleep. Whilst things weren't perfect, they were very close to it, and the parts that weren't were very minor dealt with in a way that was human, rather than rude. I found that the staff really went out of their way to meet all requests. I'm giving this five stars based on a seasonal special on the room. I found The Stamford was a step up from the self rated five stars in Sydney. I'm tempted to remove a star for the excessive internet prices, however it didn't matter too much since I came with WiFi enabled devices. Still, we're in the day and age where 5 star hotels need to provide this service at low or zero cost. Whoever learns this first will have a lot of happy customers. Small things that were pleasant surprises: a Vidal Sassoon 2100 Pro hair dryer dried my hair in two minutes; much nicer that the standard wall mounted mini dryers. A shower rack that would actually hold a thing or two, spare blanket in closet stored in plastic to keep it dust free, saucers in buffet area with a central impression to help support the cup. A phone by the toilet, television in the bathroom, motion detecting lights in the bathroom, Do Not Disturb is controlled by a switch near the bed, fold out minibar with well placed power outlet for kettle, 42" television. Improvements that could be made include more streamlining for Concierge (they seem to do their best, but expect a wait), and changing the repetitive pan pipe music in The Brasserie. The motion detecting lights in The Brasserie toilets don't have motion detectors in the private stalls. If you are in there for 10 minutes or so, the lights go out, and you'll be left in pitch blackness. I had to do a pants down waddle into the main public area of the toilets, and it was so dark I had to feel my way. I thought the oversight was hilarious. More important things: sumptuous beautiful white bedding, beautiful views, polite service. Centrally controlled lamps make for nice lighting.

We encountered a clear misapplication of Marriott Bonvoy rules at check-in at Four Points by…read moreSheraton Brisbane. Two spouses were sharing one room. One of us is a Marriott Bonvoy Platinum Elite member and was staying in the room; the other spouse (Silver) happened to be listed as the lead name on the reservation. The front desk clerk refused to provide Platinum benefits, claiming that elite benefits only apply if the Platinum member is the primary name on the reservation. He insisted it was company policy. That claim is flatly incorrect under Marriott's own published policy. Marriott Bonvoy Terms & Conditions state: "Only one Member per guest room may earn Points, Elite Night Credits, and receive Elite benefits for that room. If more than one Member is staying in the same guest room, the Members must decide at check-in which Member's Membership Number will be applied to the room. Elite benefits apply only to the one guest room in which the Elite Member stays." -- Marriott Bonvoy™ Terms & Conditions, Sections 4.1-4.2 There is no rule requiring the elite member to be the lead name on the reservation. The only requirements are that the elite member is staying in the room and that their Bonvoy number is applied to the folio. I told him it's not Marriott policy. He said "Well it's policy for THIS property." I told him "No it's not. You don't get to invent policies. You have to obey Marriott, not fantasy policies. After escalation, the Platinum number was finally added and breakfast was honored -- confirming that the original refusal was unfounded. This should never have required escalation, policy recitation, or guest intervention. Having lazy employees who don't want to do the work to put in the platinum member's Bonvoy number is unacceptable. Elite status is part of what guests pay for through loyalty and spend. Front desk staff should know and apply the program rules correctly at check-in, rather than inventing conditions that do not exist in Marriott policy. Well, maybe they will educate him.

Overall I had a nice stay with no problems…read more Pros: 1. Nice room overall with no major problems. I especially like the tile in the bathroom - it was that perfect blend of having enough grip so you don't slip in the shower, but it looks nice and is comfortable to walk on. 2. Breakfast was pleasant each morning. It didn't change enough from day to day (which gets a little old after a week there), but there is enough variety where it's not too bad. 3. Staff was friendly and I got water replenished each day. 4. Location is convenient to Eagle Street Pier as well as Queen Street retail. Cons: 1. There was constant noise at night as they were fixing the road, even from the 28th floor. Not the hotel's fault, but it was hard to ignore. 2. The gym is very tiny. It's not awful, but it is definitely below average. 3. The room heater doesn't get that warm. The solution was to ask for a portable heater which worked ok.

The place is nice and clean and very cheap $25 per night the bathroom r hot and Clean and location…read moreis nice right near bigw Woolworths Jamaica blue and apple store and train station and bus or uber or taxi there WiFi is $12 for 7 days please try it every one