3 Weeks ago my husband and I went to Byrne Ford to enquire about an XLT Dual Cab Ranger. The sales person was surprisingly condescending and seemed disinterested in a sale. He gave us the basic facts regarding the vehicle, which we had already read up about, as we had said, we were comparing the Hilux, BT50 and Ranger for the last month before we decided to take the plunge and test drive.
This was the critical point of decision - he gave us the base model Ranger to drive. It was cheap feeling and noisy. He said, "yes, it's surprisingly noisy, but floor mats will help that". When we got back from the test drive, we asked if we could perhaps price out the model that we're actually after, and he said it was easier to do that from our computer at home. We left feeling rather disillusioned, as my husband was quite set on the Ranger.
The next day we went to Torque Toyota at Strathpine. We mentioned we were cash buyers, they let us test drive the top of the range Hilux with all the options we were after, and we were really impressed with their customer service. Hamish was laid back, but helpful and naturally friendly. The test drive vehicle even had a leather interior, which we decided was a nice extra. We take delivery of the new Hilux within the next month. Considering we were 90% set on buying a Ford the day before, I think that the sales person at Ford really destroyed any hope of a sale that day, and I'm glad. I just wonder how many other sales have been lost because of his poor, slovenly attitude read more
