Almost everyone we met in this area was super friendly and helpful. The staff here were no…read moreexception. We used the locker service to hold on to our bags for a bit while we went around town before our train departed. The station is not much to look at but it is located centrally and worked out well to take a train to Edinburgh. The train ride to Edinburgh was very enjoyable. The train was very clean and the journey was very scenic and went by fast.

Riding the rail! One of the best ways to travel Scotland on a budget…read more We rode from Glasgow to Edinburgh to Aberdeen to Inverness and back a few different rails. The train is clean and the staff really friendly and helpful. The train is efficient and on time. Sometime la it takes a bit to determine the platform but be patient. The first class is a bit more but sometime if booked out in advance it isn't much more and it is more quiet. It is a scenic ride. And nobody has to drive. On the wrong side. Lol. Enjoy!

I was here to pick up my friend and her kids to go for a day out. The station is small, so easy to…read moreget around. There is plenty of free parking spaces behind the station.

Pretty basic little spot but it's tidy, the folks are nice and it's got a wee little charity book…read moreshop. It wasn't open mind you, but I appreciate the thought - especially at a place that is so bare to begin with. Gotta love a little surprise bookworm find! There are no snackables or coffee to be had, so if you've got an early morning train to catch, grab something in town before you head over.

Very small station on the Inverness to Perth line. No facilities to speak of.read more

When you first enter there is a concierge lounge on the left and a coffee shop on the right. Has a…read moresmall sitting area in the center. You can by tickets there. Turn to the left and you will find bathrooms. 20 pence to use. There is also limited storage where you can leave your bags for £5 for the largest. That is quite nice. If you have had no luck buying Jacobite tickets you can walk on down and speak to the guard at Coach D. They have a limited number that come open every day.

I am handicapped and the extra care of the staff outstanding handling me and motorized cart…read more Highly recommend

This is a small yet adequately spacious station with an open layout that allows plenty of room in…read morewhich to maneuver. It avoids the claustrophobic feeling all too common among train stations in various parts of the world. This one seems right-sized relative to the activity level. The stored luggage facility here was particularly useful for us as we were able to leave our luggage here on our last day in Inverness after we had checked out of our AirBnB. We were able to conveniently pick up our bags just before our train to the airport. The connections to other major cities in Scotland from here are quite useful. We did our ticketing via the kiosks there. They were in good working order and accessible the three times we used the station. We bought our local tickets directly at the kiosk and we bought our intercity tickets on-line to claim them at the kiosk. We had no problems. The building is not an architectural gem by any means and it does show its age in many ways. But it's kept up well enough and it serves its purpose.

You want a train ticket. You know where you want to go, when you want to go there & how many are…read moretravelling. You have even written it all down & hand them the info. No problem I hear you say. Wrong!!! Well it's wrong if you attempt to buy it from the ticket office at Inverness Railway Station. Heaven forbid that you should complicate your order by asking for facing seats (due to motion sickness) & want the two seats together. The female staff are rude, arrogant, condescending & the most unhelpful staff I have ever had the misfortune of dealing with. I only wish I could select a minus star. So maybe they were having a bad day? Wrong again!!! This is not a one off. This is a journey made at least six times a year. Unfortunately you can't book directional seats together on line or we wouldn't darken their door again. It's not as though it can't be done without all the drama & sneering. There is a male staff member (who even knows how to smile) who will book the journey without any fuss. So my advice is, if you can get your tickets any other way, do so & keep away from this nasty little office where customer service & Highland hospitality is an alien concept. RxXx

This is one of my rare one star reviews. To earn a one star from me, service or situation has to…read morebe egregiously bad. That's what happened to my family and me in Aviemore in June at the hands of the Strathspey Steam Railway. My brother and sister in law spend a bit of time in Aviemore, and had on several prior occasions brought their two dogs along on the Strathspey Steam Railway dining car lunch service. They had booked and paid our reservations in advance. The day of our experience we boarded the train and were seated in our compartment, dogs at our feet. We were settled in and perusing our menus when our adventure became a nightmare. One of the railway's employees (named Alan), wearing a safety vest, was walking by our compartment when he caught sight of the two dogs sleeping at our feet. He abruptly and rudely told us that the dogs weren't allowed. My brother in law told Alan that he had been in the dining car with the dogs on at least two prior occasions, one just a few weeks before and at least once in 2016. Alan essentially said he didn't care. He said that the dogs could be tied up in another compartment away from the dining car or we could move to a non-dining car (which meant no meal for us). Neither option was acceptable to us. We exited the train, went to the ticket office, and the staff processed a refund for my brother in law (who was treating us). If dogs aren't allowed in the dining car for health reasons, we understand that. Here are our issues: 1. Dogs not being allowed should be explicitly stated in promotional materials. 2. This rule should be consistently enforced. Obviously some employees don't care about enforcement about this rule because my brother and sister in law had at least two prior recent occasions where their dogs were allowed in the dining car. Railway employee Alan decided to be hard-nosed about it on our particular day. 3. Alan could have handled this situation a lot better. As said before, he was rude and harsh while communicating his enforcement of the rule with us. He wasn't even slightly apologetic or empathetic. It left us feeling mistreated. Alan should not be in a role interacting with customers if that is his usual temperament. 4. The office staff also were also not empathetic. They went about their business processing the refund and sent us on our way. Our disappointment would have been obvious to them but is didn't at all feel like they sensed it. We love the Aviemore area and plan to return to the are for many years in the future. But we will never patronize the Strathspey Steam Railway, whose treatment of us was a major fail.

Frankly I was not impressed . The station was well run and the engine in use on the day were of…read morehigh standard . However the journey and views did not justify the cost . The track route does not provide great views of the mountains . In fact one issue I had was how dirty the windows of the carriage we were travelling in spoilt looking through the window . We also spent a lot of time hanging around at the far terminus before the return journey . It's not a track of many miles . Having the Severn Valley Railway close by and able to make comparison I was underwhelmed .

Tiny little station in the Cairngorms. No services to speak of.read more