Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

Shady business practices and terrible customer service. Disputes now go to a 3rd party thats…read morelocated somewhere abroad. I do not recommend.

They took the balance my old car loan account to cover "fees" before I could close my account &…read morehave my balance returned. I'd been trying to reach them via email & had previously notified them of my new address. The issue with my address was the source of one of the "fees". I guess I should consider myself lucky that some collection agency hasn't yet come after me about more "fees". Welcome to subprime banking in the CU universe folks. Low down dirty dogs.

I regularly use the Fitchburg branch in the old KMart Plaza. Until recently, they were lovely to…read morework with. They have since changed all their employees for the worst. I wait, and wait at the drive through. They are less than friendly. It's too bad when people in service positions hate their jobs. Certainly would no longer recommend this bank.

This bank acquired my bank and as such some of the rates and conditions are grandfathered in, but I…read morewould not go with them otherwise and am unsure I will stay with them. The departure of a significant number of the existing staff within weeks of the announcement of the planned merger was telling. The process was not transparent. Supposedly the smaller bank which was usually empty of customers was not in any financial trouble and the merger was due to accountholder demand for more branch locations. I don't think so. The other advantage we were supposed to be thrilled about was insurance for deposit amounts over the FDIC limits. In Fitchburg? Seriously? Maybe in the Stow branch. The transition did go smoothly, as account balances transferred correctly and statements were accurate, but communications regarding it were flawed - for example, references were made to previous communications that were never sent, and an incorrect transition date was given. The phone lines were also flooded despite extended hours and you could not get through or had long hold times. Fidelity is all about the jargon. They can't just say "Checking" or "Savings". It's LifeDesign Free II or CareFree Discover (no relation to Discover card) or other gobbledygook. I am not impressed. For better rates try an online bank, for better service try a credit union. If changing direct deposits and withdrawals were not such an inconvenience I would be gone.

The nicest people to do business with anywhere...and Ray Lafond is the happiest guy around and and…read morealways greets everybody with a smile and a "Hello" that he sees come through the doors.

There was a time when Enterprise Bank gave a hometown feeling to a commercial setting. People and…read morefamilies in the area were known and welcomed. As they have grown this has changed, it's more impersonal, with a fat happy banker kind of environment. As long as the employees are happy, then the customer can come second is the new forte.This is the feeling you get walking through the door. You feel more like an imposition, as if your bothering their workday. Enterprise Bank used to do anything for their customers, now try to find someone who doesn't just want your money. In the Leominster / Fitchburg area there is only about two individuals that will do what they can, if they can. Frankly, I would look elsewhere.

My hometown bank really has a familiar face every time I go there. They help me with the bank app…read moreand with companies trying to get into my acct.

In the age of instant gratification, perhaps people expect the fast food chain restaurant type…read moreservice. I find the bank no better or worse than most other financial institutions regarding customer service. I have been a customer since the bank's original inception as Leominster Savings and the only thing that has changed is the name over the door.

Go somewhere else! Anywhere else!!…read more And don't worry about looking rude by walking out of there because they probably didn't care that you were there in the first place. Never in my life have I gone to a bank and sat down waiting for service and each and every employee absolutely ignored my presence. We sat there for 17 min and not one person said ...'someone will be with you'...'how can we help you'...nothing!!! So then I'm thinking that maybe I'm doing something wrong so I called from the lobby and asked if this is where I should be?!? Teller confirmed it was and proceeded to condescendingly tell me "YOU COULD'VE JUST COME UP HERE..."[insert eye roll here]! Excuse me?!?! No...you could've simply acknowledged that you had customers! Put your money under you mattress because you will get better customer service there!

Commerce Bank in Leominster is my favorite bank. They are very attentive and have amazing products…read moreand offers. Working with George, Brent and all the tellers is a wonderful experience and they work very hard to meet customers banking needs. Their hours cater to all (open until 7:00) and I love no atm fees. Always a smile and when there is a question they always get right back with an answer. THANK YOU GEORGE AND BRENT for all that you do. You go the extra mile. I rated four stars only because Matt is no longer with this branch. Matt was awesome too and we miss you. COMMERCE BANK LEOMINSTER, banking at its best! Tell George Colleen sent you. No big awful BOA feeling here.......no gouging the customer with fees........GREAT SERVICE!

Great bank. I bet they have lots of money and they are a pet-friendly bank in case you want to…read morebring your dog with you to make a deposit. They have dog treats on the counter.

Amazing Bank!!!…read more I've had friends and relatives tell me about DCU for YEARS. I never really considered them before because their locations weren't all that convenient for me. But, I was considering getting a car loan and my bank had rather high interest rates.. I saw the great rates offered by DCU when I was searching for loans, so as I was passing by the Leominster office one day, I decided to go in and check them out. WOW!!! I am NOT someone that makes fast decisions, but after about an hour or so I walked out of there with FREE Checking accounts for Personal and Business, plus savings accounts for each, as well as a Pre-Approved Car loan and a New Visa Card with an interest rate 1/2 any of my other cards. What I find REALLY nice, even though there isn't a branch in my town, is that I can use the Workers Credit Union in my town to do almost anything I need. That's because they are part of a CO-OP. Direct deposit is easy. and it's in my account DAYS before it was in my previous banks account. Amazing!!! Plus I can find plenty of Instant Tellers that are free to use and I can do deposits scanning from home or through Workers ot DCU. There really isn't a need to have an actual office close to me with all these options. The one problem I did had with them, was with my car loan, and that was fixed the same day I called them about it. All taken care of Online I didn't even have to drive in. I've been with them just over a year now and have been REALLY happy with the services and customer service they provide. Now I'm the one recommending DCU to every one of my family and friends....

20 minute line and one teller open (while the floor manager paced around waiting for her delivery…read moreto arrive from Chipotle!) and once I got to the window, it took no less than 25 minutes, four signatures, showing my i.d. twice and the teller consulting with manager, who was, by the amount of time it took, deep into her bag of Chipotle, to exchange three $100 bills for smaller bills and two rolls of quarters. It almost feels like they have made this process thirty times more difficult than it needs to be (or ever was) to discourage people from doing in-person banking. Boo.