They replaced a windshield incorrectly! At 60mph it makes a terrible noice that only stops at lower…read morespeeds. I have tried to get it fixed. They were a no show last Saturday and have not contacted me. They do not answer the phone! Very poor customer service!

I had a small crack on my windshield due to some random object on I-10. I reached out to my…read moreinsurance company to get it repaired. They set me up with an appointment at Safelite AutoGlass. I wanted to do the option where they came to you, but I work in an area where they don't service. I made an appointment to come in and totally forgot about it, but they were kind enough to reschedule me for a Saturday. When I got there, Scott was awesome in directing me in to get checked in. The process was so smooth. He explained what he'd do and if there was a problem the next step to fix the problem. I only had a small crack less than a size of a quarter. It may have taken less than 45 minutes to finish everything and the work looked good. It has small imperfection but he explained that it would be. It just looked like a small bug splatter which was nothing major. The good thing was I didn't have to replace my entire windshield. Great job. Also, one other cool fact was I didn't have to do any additional paper work. It was very straightforward.

Updated Review (05/07/2025)…read more After advocating for myself regarding the issue with my driver's side truck window, I'm happy to share that the matter has been fully resolved. Since my initial review, I was contacted by Mr. Nick, the manager at Gerber Collision, who handled my concerns with care and professionalism. Thanks to his attention and support, my window has now been properly repaired and functions normally--rolling up and down smoothly while the door is closed. Most importantly, the issue was fixed at no additional cost to me. Because of this positive resolution, I can now confidently give a 5-star review. Thank you again, Gerber Collision, for standing behind your work and ensuring customer satisfaction.

If there is one huge inconvenience, it's dealing with the original issue of the collision that…read morebrought you to this point to begin with. Then you add on the complications with getting the vehicle repaired to your satisfaction, not to the liking of the insurance companies. These Bodyshops are paid by the insurance companies And unfortunately and regardless of using logic to make your point, they will not color outside the line's because the insurance companies turn them into mindless propagandists for their purposes. Simply sad the right thing being done has gone by the wayside to save a couple dollars. Absolutely pathetic!

I have TBI, truamatic brain injury and shopped over an hour and got hung up on and lied to about…read morepricing and then found AutoGlassNow and Jessica helped me and was so kind and professional. I was given the best price and 24 hours later the mobile tech, Drayke, came and did my windshield and he was also super professional, super kind, let me watch and converste and this was such an incredible experience. Five stars ++++ I will certainly use them for all my glass needs and I told them I would be leaving a review and I suggest you use this company if you desire the best results. Many do not treat people right that have TBI because you don't see a brain injury. They did all they could for me and followed up and I will tell you once again. People are what makes a business run. Great people make it run smooth, are kind and professional. I received all I hoped for and more!

Great communication before arriving and once on site. They replaced my windshield while I was at…read morework. Ralph was friendly and professional. He did an excellent job replacing my front windshield which was completely cracked. He was timely and took great care! Would highly recommend Auto Glass Now in Gainesville, FL. You rock! Thanks again!

If I could give more than five stars, I would!…read more Absolutely excellent service at the Safelite AutoGlass location in Jacksonville. While traveling from Atlanta to Ormond Beach, a rock chipped my windshield, and this team truly came to the rescue. From the moment I arrived, the gentlemen assisting me were kind, professional, and incredibly thorough in explaining the process. What could have taken 45 minutes or more was completed in about 20 minutes, which was beyond impressive. I only wish I had gotten the names of the two gentlemen who helped me (I was there on Friday, December 19th around 3pm) because they absolutely deserve recognition for their outstanding service. The facility itself was clean, comfortable, and well-appointed, with water, coffee, and vending machines available while I waited. Most importantly, I was able to get right back on the road quickly and confidently. This was an all-around outstanding experience, and I'm so grateful for the efficiency, hospitality, and top-notch service. Highly recommend this Jacksonville Safelite location!

This company has absolutely 0 care about the fact this is someone's transportation. Saturday…read moreafternoon appointment. I get told they stay until they leave. I message numerous times and never get told when they actually close and arrive 5 minutes after close and they are closed. They NEVER answer the phone. Stay away from these people. Waste of time and money. They gave me an aftermarket windshield on a Mercedes AMG... ridiculous.

This place is consistent with service and work quality. I keep going back. I am going to give them…read moreeven more business. Sean does a great job with being honest and straight with you. I haven't seem where they try to come up with repair items, which is rare in this industry. Later,

Everyone is so helpful and they make you feel comfortable about asking them things and having…read morechecking other items on your car. I have had two vehicles towed to them and they have a great app that lets you know all the steps they are in and the customer service there is amazing. I have had several things replaced belt, oil change, and other items.

Got there on a crowded Sunday morning. There a bit of a wait so one of the guys walked around…read morehanding out free water bottles to customers who were sitting in their cars waiting to be serviced. I thought that was really nice. I think this will be my normal place for oil changes going forward. Once serviced we were in and out and the bill wasn't as bad as I imagined it would be. They were friendly and didn't try to upsell me anything I didn't need.

Not great reviews here overall, but my experience was just fine. Shoutout to Robert and Alberto for…read moretaking care of me and I was in out in about 10-15 minutes.