I was a bit stressed out when I called Avid about my dog's microchip registration. I had moved and I had a new veterinarian so I called to update my information. Come to find out, the chip was not registered at all. That's when my stress level went up. Come to find out I was supposed to register it, not my vet as I had thought. Rhonda came to my rescue. She was so different than any other customer service representative I'd ever experienced. My old vet had given me the wrong chip number and Rhonda patiently tried to find it. I ended up calling the old vet again and got the correct number. When I called back, I again got Rhonda on the phone. She remembered my name, so I didn't have to explain all over again my dilemma. Rhonda was able to register me over the phone and took my payment. She answered all my questions and even had me enter the Avid phone number to my contacts list so if Avid ever needed to get a hold of me, I'd know who was calling me and more likely to answer that call. Brilliant! Rhonda was 5 star all the way. read more

I called Avid Sun 02/16/2025 for help creating an account and updating information for our 2 puppies. I was fortunate to speak to Kim McGrew, who provided outstanding customer service. She was knowledgeable, friendly, and took time to answer our questions, and sent a follow-up email as well. Thank you Kim! read more

I called to add a new dog and Kimberly McGrew, was amazing! She added our new dog, corrected an issue with another of our dogs and made everything perfect! I recommend Avid to all per owners! read more

Annette Lupardo is an ANGEL! My Labrador, Merry, was chipped at the age of eight weeks by a pet hospital here in Honolulu. The veterinarian did not tell me that I had to register the chip. Knowing that Merry is my first dog, she should have let me know. Now, with Merry at the age of nine and a half, I called to change the information that I expected was already on file. However, there was no telephone number or address associated with my Merry. Annette not only updated all of the information on Merry's AVID microchip, but, because I did not knoe that there was a fee to do this, she billed me so that I could pay the fee when my Social Security check arrives. I did not know that people could be so supportive, so understanding, and so kind as Annette. I treasure my experience on the telephone with her and I have a new friend. Thank you Annette! Jim read more

Great service, would definitely recommend them. Customer service agent went above and beyond to assist helping with my information. Thank you!!! read more

I was very concerned in transferring my 1st Frenchie's chip info. to his new owner, and Renee, who not only was kind enough to assist and walk me through it, she not only provided me with detailed information/step by step, but she also heard me out and was very caring about my situation. Customer service at its Finest!! Thank you, Renee, for helping me through this transition. Your assistance and attentiveness are greatly appreciated. May God continue to Bless you with a kind heart and patience. read more

I had a great experience with Avid. I've been pretty remiss in updating my cat's microchip info - hadn't even registered one of them in ten years, yikes! And calling to do that was so easy, and Joseph was so friendly and helpful. I'm glad we have them to help if the kitties get lost! read more

What a fabulous pet microchip service! Joseph was kind and unstoppable about helping me get my 12 year old rescue pup's chip updated despite the fact that we had moved and the rescue organization closed 8 years ago! Can't recommend them high enough. All this help for free with no annual fee. Bravo! read more

They have saved my last dog three times during his lifetime. Now my new puppy is chipped and I couldn't feel even better about it. Great peace of mind. read more

I love Avid, my family has been using them since 1999 since they were introduced to use through our vet. I now have 6 pets registered with them. The simplicity of being able to just log in and update any info I need to is amazing! They also only charge once for registration where as other companies I noticed charged more. We almost microchipped one pet twice because she got chipped through another company. read more

Joshua helped me over the phone. He was patient and attentive to my needs and answered all my questions in a kind manner. I would recommend Avid. read more

I spoke with Joseph Tucker and he was a huge help. I found out my account was never registered back in 2014. And, our contact information was way outdated. I'm so glad we never needed our cat, Jack's, microchip, because it would have been of no use. Joseph was quick and efficient and sent me two emails to register and set up our online account. Easy peasy! read more

Avid - Our kitty cat, Jack. - Pet Services Near Me - Norco, California

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Had to activate my account(not updated since 2018) and did not wait on hold long at all, and rep Kimberly McGrew was so very helpful, kind and answered my questions and got me all straightened out in a timely manner. very satisfied! read more

Avid Pertrac is a great way to identify our pets if the become lost while traveling or during an emergency. Two of our dogs are chipped and registered. The new puppy needed to be added but the process has changed. After several attempts I called the help number and spoke with the the most knowledgeable and patient woman. She walked me through the entire process. She made an unpleasant process doable. Everyone is now added and updated thanks to the wonderful Rhonda Pierce. Cannot thank her enough. Appreciative Dog Mom read more

We've been customers of Avid since the early 90's when we go our first Standard Poodle. We downsized after losing our last Standard poodle and had a miniature poodle and a toy poodle. We lost our beloved Aston Martin in April of 2023. We just got our new Toy Poodle puppy Rémy Martin in January of 2024. Our Vet put in his microchip a few days ago. I pulled all of my previous paperwork from the most recent Poodle. I was unable to log in to my account. I called and spoke with this amazing representative, Annette Lupardo. What a professional. It turns out, we had more than one customer and none of our deceased four legged children had been updated in their records. She was fantastic - a great asset fit your company. read more

If you have a pet it will give you peace of mind and Rhonda was so very helpful!!! Our kitten will not ever be outside unless by mistake and that is why we had her microchipped. Our neighbor had a beautiful cat who was an indoor cat but she was not chipped and they have not been reunited and that was over a year ago. read more

I had to phone AVID Identification Systems today to get my pet's Microchip profile set up. Customer Service Rep Annette Lupardo was so helpful and efficient. The updates were done in minutes. I had minimal wait time. Annette was great at walking me through what to click and fill in on their website. I felt like I was in very capable hands. read more

My dogs got out of my yard because heavy winds blew open our side door. I reported them missing to our local police department. When someone down the street found our dogs, they reported it to the police department. About 5 mins after I reported them missing, Avid called me to let me know the police department had them in their possession. I honestly don't know what we would've done had they not been microchipped. Avid was super helpful and we are very grateful for their help! read more

Great customer service The guy that helped me was very patient with me even though I had a million questions about how it worked in different scenarios, he was extremely polite... I know a lot of people are hesitant because of the cost of the microchip, but it is a one time payment and it is worth it if your animal is lost or stolen I would definitely recommend this product to friends and family read more

I lost my home in Altadena in the Eaton Fire and all my records burned. I had no idea what my pets' microchips were or whether they were even current. So many people lost their pets during evacuation and it started me thinking about whether my microchips were even active. Joshua helped me resolve this issue in a straight forward, compassionate way and even called back to make sure I had no trouble registering my account. Grateful for Avid and Joshua's assistance in this matter during this very difficult time. read more

Annette Lupardo was so helpful and she quickly updated all my address history. She was very informative and I really appreciated it. She told me just how I could update the information myself. She also said she could update the addresses for me at a small charge of $6.00. I really appreciated hearing that. It was so much easier for me to have her do it since I thought I would have a problem since all the addresses had to be changed. Thank you Annette. read more

Excellent service from Annette to hep keep our contact information up to date for microchip tracking purposes

Was provided great service and information by Renee. Was able to get into my account and add two more pets and order tags. Only reason that I did not give 5 stars is for phone challenges. The phone message says 14 minute wait time and asks if you want to have a call back. Got automated call back and then a message came on and said it would be a 17 minute wait. Something wrong with the automation. Otherwise all good. read more

The entire organization is amazing, but Kimberley went above and beyond meeting my needs and explaining everything.

I had not updated my pet information since the date I had him "chipped." I spoke with Rhonda and she walked me through the process. Quick and easy. Thank You for your assistance!! read more

I experienced customer service excellence, when I called Avid. First, I attempted to update information online, but was struggling as I'm technically challenged. I called Avid seeking assistance and spoke with Annette Lupardo, who was extremely helpful in assisting me in completing the task. she was very patient, knowledgeable, and encouraging. In addition to the expert assistance, with a quick tutorial by Ms. Lupardo, I now know how to access my account going forward - thank you! read more

I had lost track of my account that was created for my Sr. cat well over 15 years ago. Annette was able to get me re-connected with the account and told me how/where to edit the info to bring everything up to date. She also told me I can link in my other 3 kitties when I get them microchipped as well, even if they're chipped through a different system. Thanks! read more

If it hadn't been for Avid I never would have gotten my havanese dog back! She got away from the pet sitter while I was out of town, and the people who found her crossing a busy intersection, were able to contact me because of ther chip number which was on a tag on her collar. Thank you!!!!!!! read more

Avid - Sadie - Pet Services Near Me - Norco, California

Wet helpful and friendly. Was able to take care of my needs in a timely manner. Very informative. read more

Avid - Maisy Mae - Pet Services Near Me - Norco, California

AVID is the best. Especially Renee Dunlap that helped me with my Bella. Everyone should have their pets with Avid. We should have something like this for our CHILDREN. Of course, our pets are also our children. Thank you, Nancy Davis read more

I was having trouble updating my new address and email on my profile. Annette Lupardo Customer Service Representative, was able to quickly and competently update all my new information. Very much appreciated. read more

I called Avid this morning and spoke with Griselda. I needed to change important info on our currently registered dog, create an account and register a new dog. Griselda was kind, courteous and knowledgeable. She made the entire process very easy. Thank you, Griselda! Our dogs are family and, therefore, having the extra protection of Avid gives us peace of mind. Thanks you, Avid! read more

Avid - Our furbabies: Swuzie and Winston - Pet Services Near Me - Norco, California

Good experience, calling avid for some information on my pets microchip (is not lost, thankfully). A special thank you to Annette L for being knowledgeable, helpful, and courteous. Thank you. read more

I called to update my pet's recovery information, the representative was knowledgeable, friendly, and efficient. She made sure I knew exactly what was needed to update our address and clearly explained the cost of each option. I was so happy to know there was an easy no-charge option. I received the instructions immediately and was able to update the recovery information quickly and easily online. As far as the chip, The chip reader at the vet read the chip easily. It had been in my cat for 12 years and the company is making sure there is contact info available if needed. Great Service with wonderful people working for them. read more

Kimberly McGrew was so friendly, polite & competent. My computer skills are minimal and she very patiently walked me through the process of registering my account online, combining both my dogs under one membership account number and ordering new ID tags. I hope I never have to use their service (that would mean one or both of my babies were lost) but if the unthinkable happened, I know they can be identified & brought home. GREAT SERVICE, THANK YOU KIMBERLY. read more

This company is amazing to work with ! Very responsive and professional. Special shout out to Joshua who gave incredible customer support . I would never trust my dogs to any other company. read more

Griselda went above and beyond speaking to me on the phone helping me to update information online concerning my pet. Her voice was very clear with detailed information and suggestions about how I could go about updating contact information. Griselda made the process much easier than I thought it would be. She is a valuable asset to AVID !!! read more

Renee in, customer service, was above and beyond, as are their products. I reregistered my dog online. This company cares so much about the customer, and pets, that they actually called me to make sure it was me who was reregistering my dog. Additionally, they are the only company that registers the customer's veterinarian. So, if you dog needs special meds and someone has found it you are covered. Finally, they make a collar that has a built in tag with all the info one needs to contact the owner. This is huge for active dogs and people who don't like tags bouncing around when they are running! read more

Renee, did a great jog helping me set up our pets info. Renee was very helpful, we played phone tag a few times, she was persiscent and finally got through to me. thank you so very much read more

I got this service about 6 years ago but never followed through with registering. yesterday I had my vet scan my dogs chip and got their number and her chip number. they had the data on her number and I was able to finish er registration after all this time. I am grateful that they kept great records and I could correct my own mistake and upgrade our information. read more