Words cannot describe how truly awful my customer service experience with avianca was. It was worse than any negative experience I have had with American and spirit combined. First, my Avianca rep told me that I would need to pay an extra $150 in order to board my plane to leave Ecuador, a fee which my friends did not have to pay. After speaking with the manager, they dropped my cost to $80, which I paid so that way I could board my plane and not miss my flight.. On top of that, I was told that my luggage could not be checked all the way to my final destination and instead I would have to grab my luggage, get a Covid test and then recheck my baggage at my next stop, something my friends also did not have to do. After completing everything I was told to do, I went to recheck my bag. but was told I was too late and that baggage check had closed a couple minutes ago and there was nothing they could do to help me. I explained that I was following the orders from the previous avianca rep, but they still would not assist me and my customer service rep was very rude. I asked to speak with the manager, who was also rude, disrespectful, unwilling to help, and unprofessional. I explained to the manager that I also would be missing two connecting flights and was to the point of tears asking for any sort of help. After arguing for almost an hour, my Avianca rep finally agreed to schedule a new flight for me and my friends, but wouldn't leave until 4 AM, which was almost 12 hours after the time we were supposed to take off (around 5 PM). Since I was in a foreign place where I don't speak the language, I asked for any sort of accommodation for the next 12 hours to which we were immediately shut down. So, i paid an extra fee to board the plane, paid to change my connecting flights, and pay to get a hotel room, all thanks to Avianca who refused to be helpful in anyway. Once I thought my Avianca nightmare had finished, I unfortunately left a piece of luggage on their plane under my seat and when I asked to go back and get it right after disembarking, I was told that no one was allowed back on the plane and that was their policy. So, after once again doing what they told me to do, I went to a customer service rep to ask them to report the item and to get their help. Not only did the customer service rep practically refuse to help me, I was sent to three other reps before one would finally assist me and try to find my item. Sure enough, Avianca said they found nothing and that there was nothing they could do . Whatever you do do not fly this airline, even if it is the cheapest option, pay a little extra to fly with a company who actually cares about their customers. I hope I help prevent this from happening to another person. The names of my reps were Alina Christina and Tania Maritza. read more

Title: Dissatisfactory Experience with Avianca Airline Rating: I recently had a highly disappointing experience with Avianca airline, which left me feeling frustrated and dissatisfied. From the customer service to the false promises and dishonesty, my overall impression of the airline was extremely negative. Firstly, the customer service I encountered during my interaction with Avianca was far from satisfactory. Representatives seemed disinterested and were unhelpful when faced with inquiries or concerns. This lack of attentiveness and responsiveness left me feeling ignored and invalidated. Additionally, I was overcharged for seats and baggage, despite being assured of reasonable fees. Avianca made false promises regarding the cost of these additional services, only to reveal higher charges at a later stage. This dishonesty and misleading information is completely unacceptable and reflects poorly on the integrity of the airline. Overall, I am deeply disappointed in my experience with Avianca airline. The combination of poor customer service, overcharging, and dishonesty has left me with a negative impression of the airline. It is my hope that Avianca takes these concerns seriously and works towards improving their services and restoring trust among its passengers. It is important for airlines to provide transparent and fair services, maintaining open communication and delivering on promises. I hope that by sharing my experience, future passengers will be forewarned and can make informed decisions when considering traveling with Avianca. read more

*!$ "The flight got me where I needed to go, though a few small issues held it back.*** ***This airline delivers a fairly standard travel experience with both positives and drawbacks. The booking process was straightforward, and fares were competitively priced. I found the mobile app especially helpful for managing my itinerary and checking in ahead of time. Boarding was organized, and the flight departed on schedule, which was a pleasant surprise. ***The inflight experience was average. Seats were acceptable, and the cabin crew was courteous, though nothing particularly stood out. Where the airline struggled was after the flight. Baggage claim took a long time, and there were no staff members available to explain the delay. When I later needed help with a minor billing issue, reaching customer support required multiple attempts. ***Once connected, the representative was polite and tried to assist, but the process felt unnecessarily slow. Overall, this airline gets the job done, but improvements in post-flight support and responsiveness would make it much more reliable for frequent travelers. read more

Avianca Airlines has implemented comprehensive sanitation protocols to ensure passenger safety and comfort. The airline has received the APEX Health Safety Diamond Standard in recognition of its biosafety protocols, reflecting its commitment to maintaining a clean and safe environment on board. However, passenger experiences regarding cabin cleanliness have been mixed. Some travelers have reported that lavatories were not well-maintained during flights, indicating inconsistencies in cleanliness standards. Avianca has acknowledged these concerns and has taken steps to address them. The airline's certification as a 3-Star Airline by Skytrax includes assessments of cleanliness and cabin staff service standards. Overall, while Avianca has established protocols to uphold cabin cleanliness, passenger experiences suggest that there is room for improvement to ensure consistent standards across all flights. read more

When it comes to the crew of Avianca Airlines, one immediately envisions a sophisticated ensemble of professionals exuding charm and grace. From the moment you step on board, you are greeted by a team of skilled individuals who seamlessly blend efficiency with warmth, ensuring your journey is nothing short of luxurious. The crew members of Avianca Airlines embody poise and elegance, effortlessly attending to your every need with a smile that radiates genuine hospitality. Their impeccable service and meticulous attention to detail elevate the in-flight experience to a level of unparalleled opulence, making you feel pampered and well cared for throughout your travels. From the elegant uniforms to the polished demeanor, every member of the Avianca Airlines crew epitomizes the epitome of luxury, guaranteeing a truly extraordinary flight experience that leaves a lasting impression of refined excellence. read more

Avianca Airlines offers a varied inflight dining experience, particularly on international flights where passengers can choose from two hot meal options. While some travelers appreciate the inclusion of Colombian dishes, opinions on quality are mixed. For instance, some meals, like chicken with potatoes, have been described as bland and lacking flavor. In Business Class, the dining experience is more refined, featuring a wider selection of dishes and better presentation. However, there are reports of inconsistency in meal quality, with some options being enjoyable and others disappointing. Overall, while Avianca provides a decent inflight dining service that highlights traditional flavors, travelers may want to bring personal snacks for added variety or to meet specific dietary needs read more

Need travel guide? Call +1(802)9090010$℠ Avianca phone number anytime for 24/7 customer service. Get immediate assistance with flight bookings, cancellations, baggage claims, and travel guide. **Book Cheap Flight Tickets!** **Looking for a last-minute getaway or planning your next trip in advance?** **With Ask for Airlines, you'll discover unbeatable fares to Europe's most popular cities -- and beyond! Choose your dates,** **set your budget, and unlock new destinations without stress or overpaying.** **Our offers are updated regularly, so you always have access to the best flights.** **Book your journey now!** read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18889099036. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more