**Need for 24/7 quick help *call * at +1(855) 657 ~66.00 *phone number. They can help with booking management customer suport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

***Call main assistance (Toll Free) phone number is $$ +1 || 888 || 9 0 9 || 90.36** This line is open 24/7, so you can quickly connect with a real person . As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

*Call the toll-free primary Avianca customer service telephone number 1_8 55-6.57-66OO™. This (toll-free) number is open 24 hours a day, 7 days a week to assist.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

To talk 24/7 (toll-free number),$ +1 (866) 231-40.32 **'customer service @ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Call main assistance (Toll Free) phone number is 1(8 55)|657|66.00 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again * read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

*Call main assistance (Toll Free) phone number is +1-855 657-66.OO**or**1*(888)*559*6919 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with that Airline I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that read more

My first and last experience flying with Avianca Airlines was a complete disaster. I flew internationally from Dulles International Airport to Colombia, and for a 5 1/2-hour flight, the only service provided was basic beverages and a cheese and meat sandwich that tasted like it had been sitting for days. There were no entertainment screens on the plane, which made the flight even more uncomfortable. Upon arriving in Bogotá, immigration lines were so long that it took nearly 3 hours to get through, causing hundreds of passengers including myself to miss connecting flights. Customer service was extremely disappointing. They placed many of us in a hotel overnight and issued standby tickets for the next day. Unfortunately, the return trip was just as bad. My flights were delayed without explanation and there was no bad weather involved. I missed my connection again, had to stay another night in Bogotá, pay out of pocket for hotel transportation, and was once again given a standby ticket. I will never fly internationally with Avianca again. For local travel, maybe. But for international flights, I strongly recommend choosing another airline unless you're prepared for delays, cancellations, and major headaches. read more

Heads up to fellow travelers using Avianca at Dulles (IAD) -- had quite an experience today at the check-in counter. The agent tried to charge me for my carry-on bag, which is explicitly included in my fare. When I politely declined, she became visibly irate and difficult. What made it worse? She muttered under her breath "What? This man?" -- completely unprofessional and, frankly, disrespectful. A manager had to be called over, who confirmed I was 100% correct and did not have to pay anything. Know your rights before you fly! Avianca's own boarding pass clearly shows carry-on is included. The manager handled it well, but no passenger should have to fight at the counter for something already paid for. #Avianca #IAD #Dulles #TravelTips #KnowYourRights read more

I had one of the worst travel experiences with Avianca Airlines. Due to what appears to be their internal reservation error, my flight details were incorrect. I had previously called to confirm my departure time and was reassured everything was correct. Despite that, I later received a call from the airport saying my flight was about to depart -- at a time that did not match what I had been told. Because of this mistake, I was marked as a "no-show," and they automatically canceled my return flight. I was then forced to purchase two brand-new round-trip tickets, one for me and one for my daughter even though the issue stemmed from misinformation provided by their own representative. The most frustrating part? On our return trip, when I checked in, the system had us under the "automatically canceled" reservation -- the same one they told me I could not use. When I explained that I had already been forced to buy new tickets because of their error, the representative simply said it wasn't their fault and that if I wanted to board the earlier flight (which was five hours before the one they claimed was canceled), I would have to purchase yet another ticket. This experience felt extremely unfair and unprofessional. Instead of taking responsibility for their mistake, they repeatedly pushed the financial burden onto us. It honestly felt like policies were being used to extract more money rather than to resolve the issue. Travelers should be very cautious when booking with Avianca. Double-check everything, document every call, and be prepared, because if something goes wrong, you may end up paying for their mistakes. If I could give a 0 star I would. read more

Flew Avianca for the first time on a recent trip from the US to Columbia. I will never fly this crappy airline again! The plane seats were the tightest I've ever seen in my life. Laughably tiny. My family spent the first 15 minutes on the plane literally laughing in disbelief at how cramped we all were. Literally nowhere to put your legs. I could smell the hair of the person sitting in front of me. On the 5 1/2 hour flight, they didn't bring us any food or water. That's right, not even water! Now that I'm back home, I'm being inundated with spam from them. I must have received 50 emails from this company since booking the tickets. The absolute worst. read more

This is the worst airline I've ever had to deal with - AVOID AT ALL COSTS Avianca delayed our initial flight by an hour, then after we had checked our bags, sent us an email telling us we had been re-booked for our connecting flight (originally 7am in Bogota) for a 4pm flight later that day arriving after midnight in Buenos Aires. Any reasonable company would offer compensation for a significant delay like this, but Avianca claimed this was not eligible as the reason for the delay was "weather". After a thorough review - I literally searched every other flight leaving Bogota the day of our flight (as our flight was coming from BOG to JFK), and not a single one was delayed due to weather. So Avianca lied to us to deny compensation. After much arguing, they agreed to provide a hotel voucher so we could get some rest, which was needed as Avianca's planes are incredibly uncomfortable, and that we'd just need to speak with a supervisor in Bogota as soon as we got off the plane. Needless to say - there was no supervisor there, and every employee acted confused, explained they couldn't speak English, and told us to talk to someone else. We ended up only arriving 26 minutes late to Bogota, so we got to our gate with an hour to spare before the departure time where the employees told us there was no possibility we could get on the plane and summarily dismissed us. The employees (of which I spoke to many) have zero customer service skills - they lie, deflect, and ignore and get defensive when asked direct questions. One woman (Edna Bocanegra) actually admitted that they are all liars and then when we asked for her name, attempted to hide her name tag and run away and was incredibly rude with us. She acted like she was a street thug and wanted to fight and gave us nasty looks. Avianca gave us the metaphorical middle finger even as we tried to be reasonable and speak with them. They lied to us, denied us boarding a plane we arrived to with a reasonable amount of time to board, and gave us half of a Subway sandwich as compensation for a 10 + hour delay. read more

Worst airline I've ever flown. They will change your itinerary constantly before your flight to a horrible schedule (my 6 hour flight from DC to Vancun via Miami changed yo DC to El Salvador to Cancun and took 10 hours). Customer service is filled with useless puppets that give you false information. DO NOT FLY THIS HORRIBLE AIRLINE. read more

Horrible Airline. You cannot get in touch with them at all. Terrible flight attendants. Rude and their airplanes are falling apart. Our sits were loose very unsafe. read more

Everything. Extremely rude and condescending staff. Stop trying to nickel and dime passengers with overpriced bogus charges.

This airline sucks. Best to fly on Volaris. Avianca is too unorganized. They charge for everything.

For all those who deign to flight this company, avoid at all costs. Below is my complaint email to Avianca after ALL flights (multiple planes, only on this carrier, were cancelled from Lima Airport. Other carriers flew out last night, despite Avianca Claiming it was a single aircraft issue, then claiming it was an airport wide issue). Dear Avianca: I am a US lawyer writing to express my deep disappointment and frustration regarding the recent cancellation of my flight, Flight Number: AV74/AV210 scheduled on June 3, from Lima, Peru to New York, JFK. The flight was inexplicably cancelled due to what the representative claimed were "external factors", causing significant inconvenience and unexpected costs to my travel plans. The story we got began: 1) there was a plane malfunction affecting our aircraft; followed by 2) there was an external factor at the airport itself affecting our flight. Whatever the reason, the shifting stories by your employees indicate to me a problematic lie to customers to avoid compensating them for the inconvenience. As a loyal customer, I had made all necessary arrangements and incurred various expenses in anticipation of this trip. The abrupt cancellation not only resulted in financial losses but also caused me considerable stress and inconvenience. I understand that unforeseen circumstances can arise, but it is the airline's responsibility to adequately compensate passengers for such disruptions. I kindly request compensation for the following: 1. **Full Refund of the Ticket Cost**: The amount paid for the cancelled flight. 2. **Reimbursement of Additional Expenses**: Costs incurred for accommodation, meals, and transportation due to the cancellation. Meals: $30 dinner 6/3 $30 meals 6/4 Tolls to and from airport: $10 6/3 $10 6/4 Gas to and from airport $40 one way 6/3 $40 one way 6/4 Unearned wages 6/4 (caused by travel interruption): $500 Hotel for the day of travel incurred by avianca: $50 All costs are in USD. 3. **Compensation for Inconvenience**: A gesture of goodwill for the inconvenience and stress caused by the cancellation. I would appreciate it if you could process this request at your earliest convenience. Please let me know if any further information is required. I trust that Avianca Airlines will handle this matter with the seriousness it deserves and look forward to a prompt resolution to this truly egregious mismanagement. Thank you for your attention to this matter. Sincerely, Sara Cahill Marron booking number: 3GKJEA read more

Avoid avianca!!!!!. I had been flying avianca for years, and I am Gold status frequent flyer, they cancelled my flight and gave me absolutely no compensation for terminal expenses and non refundable expenses. My next flight had to be 10 h + later than the original one. I needed 4 days at my final destination and I've gotten no help for this change. It's been a complete headache. read more

I have never met more rude people in my life. It's was here at 12:45 pm on Sunday and I asked for some direction and they blew me off. And 3 women were just sitting there talking. And when I went back, people behind me said the exact same thing. Super unprofessional and super rude. read more

Terrible Paid first class and didn't get my seat or my refund for first class Been 8 months and haven't been refunded no call returned still waiting read more

If I could give it a zero stars I would this is my first time flying to El Salvador they change my time flight keep in my I had reserve my tickets 5 months in advance the last days they were changing my flight I call customer service it was horrible and with out my permission they put my phone number on WhatsApp up app everytime I try to speak to somebody they strait sent you a text to that app when you type your question the app give you a dumb answer I had to call from a different phone number to talk to someone read more

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Beware, Avianca will randomly change your flight without you agreeing to it. I booked a flight for May 12 and they did not notify me that it had changed to the 11th. I did not receive an email a phone call, nothing. It wasn't until the 11th when I I was having issues with the check in (for my flight which was supposed to be the 12th) and saw it had the wrong date on it, surely it must be a mistake since I was never notified. So I spoke to an Avianca representative at the airport (cause that morning I was flying out from Medellin to Cartagena) and they confirmed that my flight was indeed leaving the 11th (that same day). While at the airport, I called for assistance and the first representative was very helpful she immediately tried to find a new flight for me and calmed me that this would be resolved with ease since I told her I had purchased the flight insurance (during this call I learned of the many flight times that were available for the next day, so switching me to a new flight could have been seamless). Unfortunately I was mid travel and boarding a different flight at this moment that the phone call was cut off. I called again once I arrived at my hotel and the next representative was a so unhelpful. He was rude in his tone and did not have a sense of urgency at all, when I am supposed to be flying out the next morning. After being on the phone for almost 1 hour he said they will open up an investigation and call be back before the end of day with a resolution. They never called me back, I slept with anxiety of being stuck at a country with no accommodation, losing money on the already booked accommodation in Santiago and not getting refunded for the flight even with the flight insurance. This situation full of uncertainty ruined my last night of my trip in Colombia. I woke up early the next day to call Avianca and demand that they resolve this issues and NOT HANG UP AGAIN since they kept saying "we will look into it and get back to you." I had already had 2 phone calls, both 1 hour long where we reached no resolution. I was adamant they resolve this issue and at this point I was desperate to get on a flight, I had already paid an extra night at the hotel (money lost) and lost my original flight, the Avianca rep said they would not be able to refund me or give me credits and I had to repurchase another $300 flight to Santiago. If I learned any lesson here is to fly LATAM in South America. The customer service with Avianca was trash and the experience was so upsetting read more

Worst airline ever! We purchased a direct flight. Months later, they changed the flight to have a layover in a different country and lengthened the travel time by 3 fold. That was unacceptable to us. They would not refund us. Their website wouldn't work for refunds (isn't THAT convenient), so called all of their customer service numbers which just directed us to WhatsApp and answered only by AI, and that told us to use the website...the non-working website. We emailed support, and they told us to use website even though I told them the website didn't work for refunds. SCAM airline. read more

let me just start this airline is full with thieves... I made a change on my flight everything was confirmed, I got a confirmation email, it was reflecting on the app everything was great. I show up to the airport and they couldn't find me in the system. I called costumer service and they told me they didnt know why it happened they didn't offer me a new flight I had to pay 1400 for a new flight when I originally had paid 345$ which I bought the flex one and now they're telling me I can't even get a refund ?!?! they do this on purpose to get money out of people ! it happens to me last year with my luggage when I paid almost $150 dollars for luggage and it was not showing up on their system I had to pay more at the airport! this airline has to get SHUT DOWN! they don't take accountability for their mistakes and they gaslight the costumer! DO NOT BOOK WITH THEM !!! SHUT THEM DOWN!! read more

It's the worst company ever! 1. Horrible costumer service in person. Over the phone not so much, but you need luck for someone to answer you (or you can wait on the line for more than 2 hours). 2. No service on board. Not a single glass of water even for a 6hrs flight. 3. Horrible seats. Don't waste your money with a seat upgrade. The seats are all the same, the difference is that on PLUS you get a head rest. 4. Horrible customer service in person. In Brazil and Colombia, we had terrible interaction with personal. They are extremely rude. They will not listen to your explanation or reason. They will simply do whatever they want. (In our case: We were flying in 4 and had 4 carry ones. They asked us to check 2 bags. I tried to explain that I had medication and clothes for my 3-year-old, also valuable items on the carry on. They completely ignored me and just answered "You need to check 2 bags and you cannot have 4". They didn't even look at your face when you are talking - I am pretty sure they were not even listening. I tried to explain for the second time and the woman started raising her voice to us. So, my only option was to accept and give them 2 of my carry on and hope nothing would get stolen. 5. They require a return flight. Despite the fact that there's no information on their website or a warning when buy a one-way ticket. If you don't buy a return flight you won't be allowed to board. They claim that is a U.S. requirement and that every airline company does it which is incorrect because my family (citizens and tourist visa holders) had come to the U.S. multiple times with a one-way ticket and never had an issue. (In our case: we arrived at the Sao Paulo airport with check-in ready and their manager would not let us board or check our luggage because my mom (tourist visa holder) would not have her return ticket. The manager was very rude, disrespectful and impatient. We were trying to understand the reason for the requirement and where was the information on the website, but he was super arrogant and basically Telling us that "we were in his hands", and he would not let us board without the ticket. He even put a note on our reservation. So, we had to buy a return ticket in front of him. We didn't buy Avianca of course which made him even more upset. I was honestly afraid he would do something with our reservation!) I don't recommend Avianca. I know it can be cheaper but it's not worth it! You can't trust or rely on them. They change the rules when they want, and you have no voice. During the entire trip I was worried that they would come with another change to make us to buy a service or not let us board. read more

Terrible if i could give it zero stars i would, June 24 i had a flight booked that made a stop in Guatemala city to go to flores. I got off my flight at 4:30 in the city, My next flight was at 6. at 4:50 the Rude lady in red told me and my sister we were too late for our next flight ass the door closed at 5 it was 4:50, good customer service would've had us at the gates by 5. She was very rude calling us dumb and stupid for missing the flight when really they shouldn't have been allowed to let us book this flight knowing what time the plane would land and time needed to get to gate. We later had to wait until 7pm that day to fly to flores, ultimately ruining the plans we had for the first day. 10/10 DO NOT recommen, I am very disappointed with how i was treated i expected more from you guys. read more

Total rip off. They would not let us get on a flight because we were missing a vaccine document. I had refundable fare and was promised by the check in agent if I contacted their help desk within 10 days I would get a full refund. To this day Avianca says I should have done it there before the flight and refuses to refund $2572 except $104. I battled for 6 months with them stating I was working off their employees statement. Thieves! read more

This is the absolute worst Airlines I have ever dealt with. Do not use Google to search for their number, they have changed their phone number. The number that's listed points to it a scam agency trying to get your information. Be sure that you are talking to the Avianca airlines if you decide to use them. As for my experience, it was the absolute worst. I have been trying to get a refund for my luggage that they charge me twice, all I'm getting is the runaround. Also, on my flight to Bolivia the captain allowed his wife to come up in the front cabin and stay for four hours. This has to be illegal or against the rules. I flew business class, the food was a joke. I would absolutely stay away from this airlines. How they suck people in is they lower their prices. It might cost you a little more but go with someone else read more

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These airline used to be good now they just don't have any respect for customers. I will look for other options or avoid it at all cost. Do yourself a favor and skip this airline. read more

This is the worse airline you can use for your trip they overcharge for everything They don't have good customer service Air fly tickets over price Food overprice read more

Imagine being in an unfamiliar country with no form of transportation, no family, nowhere to stay and your flight gets delayed because a bird accidentally flies into the engine. You're promised room accommodation over the intercom, but once you try to rebook your flight the attendant retracts the initial promise of a room. Again, no transportation, no family, and nowhere to stay. Each time we try to plead our cases we're told, "Well, it's not our fault the plane flew into the engine." This airline is the worst. The employees aren't compassionate. The airline simple doesn't care about its passengers. Avoid trying to take Avianca as much as possible! read more

Complete hectic, chaos at the check in counter of Dulles International Airport. My luggaege did not arrive at my final destination. I arrived Saturday afternoon and my luggage made it to the hotel Monday evening. Allow 3 hours to check in. Not a pleasant trip. I had 1 hour 45 minutes before my flight. The line moved so slow. Finally, after an hour, the lady at the counter checked me in and said run to your gate. Impossible to run because I still had to go through security and catch the shuttle train. I made it to the gate and I ran. After sitting on the plane for 35 minutes, they made an announcement that they were waiting for a mechanical part to start the engine, it was nothing serious, all very normal, and we would be departing within 15 minutes. After another 25 minutes, we departed. Honestly, all the captain had to say was they were doing pre flight checks and we would be leaving a little behind schedule. His announcement terrified us. Luckily, it was a smooth flight. Arrived sort behind schedule. Once we landed, they made the announcement to allow those with connecting flights to depart off the plane first so we could make the connection. In Brazil, they don't listen. The passengers did what they wanted to do and it was chaos getting off the plane. I had a connection and nobody would let me pass. There was yelling, pushing, along with the anxiety of trying to make the connecting flight. Made the connection. My luggage did not. 3 days later it arrived. What I don't like about Avianca, people did not seem very happy to have their job. Customer service was bare minimal or just satisfactory. I remember when boarding the flight, the stewardess' were so deep in chit chat with themselves, they were not really greeting or welcoming the passengers. Ughhh. They could improve in so many ways. read more

Avianca gets 1 star because I can't give them zero stars. We bought a ticket for our son who is twelve years old to to fly from Colombia to the US on a direct flight to Dulles. He was visiting his grandparents for the summer. On their website they offered services for unaccompanied minors, but to our surprise when we called to schedule the service they said that they no longer offer that service for minors. When we did the check-in the night before they assigned him a seat in the last row of the plane. We upgraded his seat to first class thinking that at least he would have better attention. That did not happen!! At the gate they made him throw out a bottle of water that he bought after passing security. My son had to endure an entire flight of 6 hours without so much as a cup of water. They refused to give him anything because he did not have a credit card. I don't understand how people that are in a service industry be so inhumane with a kid that all he wanted was water. read more

Has to be the worst airline I have ever been on. We flew 5 hrs to Colombia and they didn't even offer us water. On the way back they damaged my daughters suitcase, to the point she needs a new one. Uncomfortable seats that don't recline. We flew first class and it was a waste of money. Only difference is the seat is wider nothing else, no other perks. read more

I have had a very terrible experience many times flying with Avianca. Over the years my family has visited E.S over 30 times. Every single time there has been a problem, most of which is not enough for the situation to be listed as a problem. One time they had insulted a pregnant woman infront of our faces because of her carry on "not meeting specifications". Their customer service is absolutely horrendous. My family and I have had an encounter with them once and that is why we have stopped flying. 2 Female Flight Attendants were very rude to my family as they had verbally abused my mother. One of the female attendants started to record my mother with no permission. My family started to record these 2 ladies and as soon as they saw a camera infront of their face they had stopped using such vulgar language. The 2 Avianca Attendants had flipped over their badges to avoid confrontation straight to the airline. Please do not fly with this airline. read more

Good luck getting a human on the phone at Avianca. I was on hold for 45 minutes before I could speak to someone concerning a COVID test submission. The flight experience was also sub-par at best. I flew in business class, which is the same as coach, except fluffier seats. No in-flight entertainment on a 5 hour international flight. One cup of water and a questionable sandwich handed out at the beginning of the flight. Unless you are compelled to fly them for some reason, I wouldn't recommend. read more

Buyer beware! Worst customer service I've ever received. I purchased a ticket for a flight which Avianca canceled. They promised to refund me my fare in order to purchase future travel. 18 months later, I'm still getting the runaround despite 10+ calls to customer service. I suspect they don't have the money to honor their financial obligations. read more

Avianca - This refund never happened, it was a lie - Airlines Near Me - Dulles, Virginia

I wish it was possible to leave 0 stars. It's almost impossible to speak to anyone in customer service or receive any kind of help or response. I have been on hold for 6+ hours and still no answer. I have called on different days at different hours and have been on hold for a minimum of 2hrs and nothing. I have tried to create a voucher and when I try to check on the status of the voucher it is not found in the system. I drove about an hour to try and speak to the representatives at Dulles Airport and they were no help. All they said we could do is go to avianca.com or call. I understand we are in a pandemic but this is ridiculous. I do not recommend this airline to anyone. read more

Avianca - 6+ hours and still no answer - Airlines Near Me - Dulles, Virginia

As I said before, I had been flying with Avianca since I was a little kid but oh goodness they shafted a lot of passengers when Colombia shut its borders for many months. My respect went down the drain when we were cancelled with/out notice!! read more