Being said, I paid top dollar for replacement doors to minimize time and have customer service…read more Process was seamless until the installation. We agreed on a scheduled time in advance. Understanding there are challenges with installations, the was no communication until the morning of the install other than a call to cancel due to preceded weather. Like most, eating a vacation day is hard to reconcile. If you choose to purchase from Pella, do so and mange the process. They will not.

We had all our windows replaced by Pella except garage windows as well as a picture window in our…read morebasement. We also replaced 3 doors (front door & 2 porch doors) during the process. Our windows look fabulous but our front door not so much. If I was rating windows it would be 4.75 stars (2 windows arrived broken ) but for doors I'd give 1 star. Nicole salesperson 5 stars ! Although , we paid in FULL up front for a slight discount we were told that it would be completed to customer satisfaction. "Don't worry" they stated. Unfortunately , that is not the case? Our front door has a large gap 3/8 inch around the entire perimeter of the door on the inside although the outside appears correct. The door also measures much smaller (several inch difference)than our original solid wood door which seems odd and no one seems to be able to explain why. According to install papers : CHECK SLAB TO FRAME MARGINS - INTERIOR Achieve and maintain a 1⁄8" to 3⁄16" margin, all corners. Again , ours is 3/8 around perimeter. Sadly , the people who can do something (help customer) leave money on the table if they agree with the consumer? They are paid upon job completion so definitely a conflict of interest. Installers are paid at the end of the install . They take photos and submit to Pella for reimbursement. The door rep and installer says that's the way that door is. It's the max space allowed by manufacturer standard. Not sure why customer would want almost a half inch gap around their door but that's what we were told. The several installers 6-8 on install days felt it too was off. They tried adjusting for hours but it just didn't fit properly until a supervisor came and said ; no it's correct Funny , he is the one who measured originally? The install team was professional , hardworking and precise. Immediately , (day of install) we reached out to our salesperson Nicole who was terrific throughout the process of selections. She referred us to Johnathan (manager) who we reached out too as well. He said he would get back to us but sadly did not until I reached out again today. (Several weeks passed and no contact) He too never came to look at our door ? Asking for an amicable solution he had none. He stated the door is cut by machine ? I guess machines don't make errors? He claimed that he has never had anyone mention the gap and his only solution was to move door to one side which would make gap much larger on other side? We asked for a discount or new different door? He said ; no! Anyways , he said nothing can be done. I would definitely look elsewhere for doors. Again , windows seem solid. We cannot in good faith recomend Pella for any doors especially front doors. Please look at photos. The quality and sizing is off and very disappointed to say the least Our front door looks awful from the inside. Buyer beware !

Once again, Forst shows that they are the best window installers!…read more Forst replaced our windows almost 7 years ago. One developed a leak around a window that was too high up to reach. I called Forst and asked them to caulk the window. They came by today and caulked the window. I was willing to pay for the work, but they said: "No charge!"

I LOVE Forst! So efficient, so kind, so courteous, professional & all around amazing. BOY, did I…read morechoose the right company to work with! I am SO happy with the product, but even more blown away by Forst's stellar team. Every single person went above and beyond. You guys are AMAZING!!!!!!!

I cannot recommend that anyone use Zen Windows of Nashville based on my experience. This project…read morehas finally completed and we are happy with the windows, but the company is very unprofessional and cost me a lot of time due to no/poor communication. Brad refused to respond to direct questions multiple times in email and we had multiple other communication problems including no call / no show on scheduled dates. The windows took over 120 days to arrive after measurements. On day one of the scheduled install the installers (two man team) arrived without the new windows and stated they had no plans to work that day. A "two day install" turned into twelve days in November 2025, although only seven days with installers on-site as the other five days were no call / no shows. The install project stretched from early November 2025 into mid-March 2026 due to an incorrectly sized plus broken window. These last two items were finally installed in mid-March 2026, again with communication and scheduling issues (no call / no show, and then an unscheduled arrival that disrupted personal plans one evening). I understand jobs can take longer than expected or other scheduling conflicts arise but those should be clearly communicated to the customer(s). Instead family plans were disrupted multiple times, work hours were lost, and no apology or explanation were given. The windows are finally complete and look great but the overall headache was not worth the cost.

Brad said my replacement door came in a month ago. Still waiting to hear from him. What a shitty…read morebusiness

Great service! Chase goes above and beyond what's asked. He's very friendly, communicative, and is…read morealways looking for our best interest instead of his own. Highly recommend!!

Chase went above and beyond to fix the things in our house. We just moved in our new home and…read moreinitially wanted him to work on the broken table but we ended up getting our TV's mounted and some other work in the house since he was so affordable and great with his work. Chase was very patient and ensured that the work has been done perfectly prior to leaving and he even went to Walmart and picked us the correct TV mount. I wish him all the best for his future endeavors and look forward to hire him for all the handyman needs.

Ordered front doors and we were not in a hurry to get them installed. We waited several weeks, but…read moreTOTALLY worth the wait. The showroom offered beautiful samples of their work. We even got a backstage tour. Very impressive. Everyone we were in contact with was wonderful. Installed by two great guys. Very friendly. They made sure we were happy with the smallest details. You would have never thought a new custom door had just been installed. The guys were super clean. I highly recommend Classic Doors. Definitely worth the price.

Getting a new door is not as easy as it sounds. We shopped A LOT for this investment, including…read moregetting an estimate and measurements from a big box store. Our Classic Door was crafted from actual wood, and it did take a while - and it was worth the wait. We love the color. We love the glass. The installers were incredible. Rather than a big box store sending the next installer on their list, we knew the guys coming to install our door do this every day; they did an amazing job. Ray and the team really delivered - this door transformed our entryway and I'm so happy to be supporting a local business. Thanks, Ray and team Classic Doors, INC!

We've had EHI out to replace windows twice. They are fantastic to work with. Small company with…read morepeople who really care about the work and making sure it's done well. We'll be using them a third time to finish our window replacements.

I needed new windows on a rental. I contacted about 8 contractors. 5 responded. 3 gave me a bid…read more ONLY Efficiency gave me a detailed bid with a contract defining their guarantee. And their bid was lower than the two verbal bids the others gave. EVERY contact with them was positive. They communicated with me about meeting times, delivery date, installation date and each time they kept their promise and showed up at the time we agreed to. I'm so happy I went with them to replace the windows. They did a great job. I recommend them totally!