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    AVI Windows & Doors

    2.3 (3 reviews)
    Closed 8:00 am - 4:30 pm

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    Pella Windows and Doors Showroom of Franklin, TN

    Pella Windows and Doors Showroom of Franklin, TN

    (23 reviews)

    Being said, I paid top dollar for replacement doors to minimize time and have customer service…read more Process was seamless until the installation. We agreed on a scheduled time in advance. Understanding there are challenges with installations, the was no communication until the morning of the install other than a call to cancel due to preceded weather. Like most, eating a vacation day is hard to reconcile. If you choose to purchase from Pella, do so and mange the process. They will not.

    We had all our windows replaced by Pella except garage windows as well as a picture window in our…read morebasement. We also replaced 3 doors (front door & 2 porch doors) during the process. Our windows look fabulous but our front door not so much. If I was rating windows it would be 4.75 stars (2 windows arrived broken ) but for doors I'd give 1 star. Nicole salesperson 5 stars ! Although , we paid in FULL up front for a slight discount we were told that it would be completed to customer satisfaction. "Don't worry" they stated. Unfortunately , that is not the case? Our front door has a large gap 3/8 inch around the entire perimeter of the door on the inside although the outside appears correct. The door also measures much smaller (several inch difference)than our original solid wood door which seems odd and no one seems to be able to explain why. According to install papers : CHECK SLAB TO FRAME MARGINS - INTERIOR Achieve and maintain a 1⁄8" to 3⁄16" margin, all corners. Again , ours is 3/8 around perimeter. Sadly , the people who can do something (help customer) leave money on the table if they agree with the consumer? They are paid upon job completion so definitely a conflict of interest. Installers are paid at the end of the install . They take photos and submit to Pella for reimbursement. The door rep and installer says that's the way that door is. It's the max space allowed by manufacturer standard. Not sure why customer would want almost a half inch gap around their door but that's what we were told. The several installers 6-8 on install days felt it too was off. They tried adjusting for hours but it just didn't fit properly until a supervisor came and said ; no it's correct Funny , he is the one who measured originally? The install team was professional , hardworking and precise. Immediately , (day of install) we reached out to our salesperson Nicole who was terrific throughout the process of selections. She referred us to Johnathan (manager) who we reached out too as well. He said he would get back to us but sadly did not until I reached out again today. (Several weeks passed and no contact) He too never came to look at our door ? Asking for an amicable solution he had none. He stated the door is cut by machine ? I guess machines don't make errors? He claimed that he has never had anyone mention the gap and his only solution was to move door to one side which would make gap much larger on other side? We asked for a discount or new different door? He said ; no! Anyways , he said nothing can be done. I would definitely look elsewhere for doors. Again , windows seem solid. We cannot in good faith recomend Pella for any doors especially front doors. Please look at photos. The quality and sizing is off and very disappointed to say the least Our front door looks awful from the inside. Buyer beware !

    Zen Windows Nashville - The Owners

    Zen Windows Nashville

    (17 reviews)

    I cannot recommend that anyone use Zen Windows of Nashville based on my experience. This project…read morehas finally completed and we are happy with the windows, but the company is very unprofessional and cost me a lot of time due to no/poor communication. Brad refused to respond to direct questions multiple times in email and we had multiple other communication problems including no call / no show on scheduled dates. The windows took over 120 days to arrive after measurements. On day one of the scheduled install the installers (two man team) arrived without the new windows and stated they had no plans to work that day. A "two day install" turned into twelve days in November 2025, although only seven days with installers on-site as the other five days were no call / no shows. The install project stretched from early November 2025 into mid-March 2026 due to an incorrectly sized plus broken window. These last two items were finally installed in mid-March 2026, again with communication and scheduling issues (no call / no show, and then an unscheduled arrival that disrupted personal plans one evening). I understand jobs can take longer than expected or other scheduling conflicts arise but those should be clearly communicated to the customer(s). Instead family plans were disrupted multiple times, work hours were lost, and no apology or explanation were given. The windows are finally complete and look great but the overall headache was not worth the cost.

    Brad said my replacement door came in a month ago. Still waiting to hear from him. What a shitty…read morebusiness

    AVI Windows & Doors - windowsinstallation - Updated May 2026

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