If I could rate this complex 0 stars, I would.
Avery Brooke Apartments is not luxury, or new as they advertise. The front office is an a clan of unpleasant old people. They are not responsive to maintenance requests. There is virtually no parking, especially on weekends, and the app they use as a payment portal is glitchy and overcharges you when it feels like it. I lived here for over a year and it just started bad and got worse.
The apartments are not luxury in any definition of the word. Everything is cheap, builder grade. There's no padding under the carpet so you're basically just walking on concrete. The appliances are old and malfunctioning (especially the washers and dryers). The countertops and cabinets are cheap. The windows, doors and walls aren't insulated properly so you can hear everything from your neighbors AND outside. Even worse, the bathrooms are all cheap and outdated. The showers aren't fitted properly so you get spiders and other creepy crawlies. And if you mention ANY of that in a maintenance request they come and look at it and say it's fine.
They have no kind of parking sticker validation or any way to tell who's a resident and who's a guest, so most days you're not parking anywhere close to where your actual unit is. And I've been told they're not addressing this issue.
We've had over 10 maintenance requests that we submitted in the time living here, and maybe 2 of those were actually answered and repaired.
They don't give 24hr notice to enter your apartment, they give you a letter with a range of dates that they might show up.... so you never actually know when they're going to be there.
Pool maintenance this year was disgusting and nonexistent. I saw residents fishing leaves & debris out of the pool more than I ever saw maintenance. The pool chairs are also disgusting and falling apart.
The treatments that are used on the grass multiple times a year aren't safe for pets even though they're a "pet friendly" apartment complex.
Overall this experience was made worse by the staff at Avery Brooke. Rhonda specifically at the main office is one of the most unpleasant people I've met in my entire life, an absolute Karen. Everyone in the front office is highly prejudiced, you can even hear them blaring Fox News in the office if you're ever in the clubhouse.
For what they're charging, Avery Brooke is an abomination. Within 10 years those apartments will be falling apart, and they act like they're god's gift to Dublin.
There are cheaper places, better places, all within the same area. Or better yet find a private landlord, quit giving these leasing companies any more money to screw over more people. read more