Been getting my hair cut here for a few years now. I have…read moreno regular stylist and just see whoever is available. No complaints overall. Mens haircuts are very reasonably priced and they do great beard work. The staff have so far all been friendly and done great work :) 5/5

I was lucky enough to stumble across this hair salon when my longtime hairdresser had the nerve to…read moreget married and move out of town. I don't recall who recommended me to Diane, but I was happy right from the start. Then, Diane had the nerve to move out of province as well. I was getting a bit paranoid. Was it the colour of my roots? my overly greasy hair follicles? Perhaps I had moaned and shown a bit of inappropriate appreciation for the scalp massage? Luckily for me, when Diane left, she handed me over to Jessica. Although I was worried I would have to search high and low for a new hairdresser, I got lucky twice in a row at Cutting Edge. I can only assume it was not a coincidence and that they hire good quality people. The salon itself is comfortable and fashionable without being intimidating or too "chi-chi". There is a wide range in age of hairstylists so you don't feel overwhelmed with young multi-coloured, pierced & tattooed teeny boppers but not so old you feel you will come out with a blue rinse and set. Overall, a nice well-rounded collection of hairstylists.

Life is awesome when you find a hairdresser you trust! Imagine getting excited for an appointment…read moreinstead of nervous and anxious. I know, you know what I mean! You're probably reading this review because your inbetween hair dressers or curious about making a change. Kristen is the right choice for a variety of reasons, let me count the ways.... Listens to what your looking for, gives you the truth as to if/ how she can make it possible, goes over and above to ensure you walk out the door feeling pampered and cared for. Even for weeks to come. I say this because it's how she makes me feel everytime. It's been about a year and a half now with countless hours in the chair while she's behind it. I look for a change almost everytime I go see her but what doesn't change and will not is my hair dresser Kristen. With her knowledge, expertise and passion for hair, I know I'm in the best of hands. Only takes one visit and you'll see what I mean! Example. Many people ask me, 'how often do you get your hair done?' and 'do you touch it up yourself?'. This particular dye job was just before my hair dresser gave birth. We knew I wouldn't be seeing her for a few months therefore went with one colour so I could touch it up easily (if I needed to). What you see is a 3.5month progression using salon shampoo and conditioner whilst rinsing in cold water. Last few weeks using purple conditioner to avoid going brassy on my ends. I did NOT 'touch it up' in any fashion. When Kristen did my hair the root was more saturated than the ends, hence the fade. With every cold water shower my hair would fade, as the story goes. For those of you who want fun vibrant colors my suggestion go for a more rich look initially, invest in salon products and rise in cold water. Obviously results are different for everyone but over the years and many colors later, the fade out is enviable so you might as well embrace it. It's easy to embrace is when you've discovered the most important piece in the equation, a hairdresser like Kristen . Who possesses the skill and knowledge to lay an amazing foundation. Giving you the vibrant and colorful look you want, weeks (sometimes months) after you've walked out of the salon doors! ‍

I booked an appt asking for someone who could do pixies. I came prepared with photos of the cut and…read morecolour I wanted but did NOT get what I asked for. She cut my sides and bangs VERY short, nothing like what I SHOWED her I wanted. I told her I wanted something feminine, hair on the sides I could sweep forward, and even showed her a past photo of when my bangs had been butchered (I told her I feel anxious every time I come to the salon because of awful cuts I've received like it) and she went ahead and cut them too short anyway saying that we would start with that and could always cut them shorter if I wanted. I showed her photos of what I thought was feminine vs young and funky. I did NOT get feminine. (I'm also 50!) I asked that my highlights not be spikey, I showed her a photo with more chunks, but was given spikey - and a copper colour, not the auburn I asked for. I returned a few days later to ask her to shave the sides and back one shorter so there was contrast between the top and sides. I felt the need to talk to her about how upset I was. While talking I told her that I was very disappointed with my cut and that it wasn't what I asked for. She agreed with me that 1) my head was an odd shape now with this cut 2) that it was NOT going to grow out nicely (another thing I told her was important to me and after two weeks it is already sprouting up in odd spots), 3) to keep my cowlick in mind (big hole there now that she agreed was hard to deal with) and 4) I should probably see a barber next time instead of going to a salon because they would be more qualified with a cut like this. With tip (that I absolutely regret paying) I paid over $250 for this. She seemed nervous during the cut, she didn't show me the sides or back with a mirror so I didn't realize how bad it was until I got home, and when you go to pay and the guy at the counter can't muster up a "you look great!" (despite what he thinks), it makes you feel awful. Needless to say, I will NOT be returning. She couldn't even offer the slightest apology.

Seriously the nicest hair experience I've ever had. Lindsey…read morehas a gentle touch. She offers great hair advice. The wash, deep conditioning treatment and scalp massage were exquisite. The cut was precision. She did not take off any more than was necessary. I asked her to recommend an effective conditioner for my dry hair. A clean, bright shop. Repeat customers for over 20 years.

I just went for the very first time for a full body wax and the experience was nothing short of…read morefantastic. Nicole is awesome and the quickest, most efficient person who has ever waxed me. The staff I met were so friendly and the whole salon was such a positive energy. It is definitely a salon I would check out and I know I will never go anywhere else.

I just came back from the factory after having my hair absolutely butchered by Madison. I thought…read moremy previous haircut there by Bianca was bad but this one was even worse. What's worse is I've been going there for years now and never had a men's haircut this terrible. I wish I could post a picture of what my hair looked like two days ago and what it looks like now. Just an update I got a call from the manager of the factory today and she explained to me that I should be happy I got a free terrible haircut. That I should not have been upset yesterday because my hair got butchered by Madison. Maybe the manager is right I should have been thankful for the resources I won't expend in that I can use less shampoo and conditioner. Thankful that I no longer need to spend time combing my hair as it is so short. Thankful my hair won't take as long to dry now. Attitude reflects leadership and if this is the managers attitude I get why the employees are like this. Do not go there in my honest opinion and this is from a regular customer for over 4 years now

I came in with very long hair, left with the best haircut I've ever received. Mickey was very…read moremeticulous, and took his time to make the cut perfect. I will be a repeat customer. Everyone was very friendly and there was a good vibe in the shop. Great experience. Thank you!

Poor customer service. I went there for two years and always had a 15 minute wait before my hair…read morestylist was ready to see me. The one time I was a few minutes late, they cancelled my appointment. Moved the next client into my spot. I thought I would just be slotted into the next spot, but no. Totally ridiculous. I will never step foot in that place again. Can I give no stars, because thats what they deserve.

This is a cute little neighborhood salon, but the beauty of it is that Jasmine's clients keep…read morecoming back to her even after moving to the other side of the city! I am proof of that. Jasmine is a caring stylist. The great thing is that she remembers you, how and what you do, and she is always curious of your family and what they are up to. Because of the neighourhood feel of it, there are a lot of friends and family who also come here and if we haven't seen them in a while, we can get the scoop on how they from Jasmine! Awesome place and well priced. Thank you, Jasmine!

Jasmine is the only person I will let cut my hair. She is a terrific stylist and a wonderful human…read morebeing. My mother -in -law also comes from Cold Lake to have Jasmine cut her hair Pat R.

Best salon in sherwood park hands down. Best staff, best products, best everything. Very fun vibe…read moreand friendly atmosphere.

First time visiting this salon and I was extremely happy with the service I received!! My hair…read morestylist was Jakkie Williamson and she did an amazing job! I had a rather difficult request... My hair was dyed black (several times over the past year) and I wanted to go blonde... crazy, I know! Jakkie gave me her professional opinion on what my best options would be without damaging my hair too badly. Out of the couple choices she suggested, we settled on light brown with a few highlights. I'm thrilled with how it turned out!! See the before and after picture for reference. Jakkie is so friendly and welcoming and really knows her hair stuff. She also gave me some aftercare tips that I can do to keep my hair healthy. All the other staff were super nice too, and willing to help out and offer advice. Will definitely return!

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

I don't get out for manicures very often and it was a treat. My mom took my sister and I for…read moremanicures and wax treatments. The manicures were done at a large table so we could all sit by each other and talk. The three estethicians were well-groomed and very pleasant to talk with. The warm wax was soo nice and the hand massages were great. Pedicures are done in a massaging chair, too bad manicures couldn't be done in them. My mom and sister had gone for pedicures the week before and loved them. They had a large selection of nail polishes. I actually surprised myself and went with black. I love it and went back to get the polish. We were given bottles of water the had HQ Salonspa labels. Other beverages were available. I noticed that they have a large selection of Bumble & Bumble. It is a selective brand that isn't in many salons. The only improvement I could suggest would be more comfortable chairs. They had little pillows which did help but still weren't that comfy. They looked pretty though.

I came to HQ Salon in Sherwood Park , hoping for a curly hair cut. I left totally disappointed as…read morethe only service I received was thinning sheers being ran through my hair for 5 minutes. I left devastated and honestly my hair looked and felt better before the salon experience rather than after the salon experience. Not only did I leave devastated, I was charged $77 dollars for a hair cut I wish I never got. The salon was clean but the vibe of the salon and staff working there was cold. HQ Salon may want to consider training staff around current hair cutting and styling skills and techniques. I won't be back.

I absolutely LOVE Maggie. She always gave me perfectly blended highlights that were very natural…read morelooking and she's the queen of "long layers". I always enjoyed our chats--she is not only a talented stylist, but she is an awesome and sweet lady. She's not cheap, but she's worth it. I would still be going there if I lived in Edmonton even though it meant driving to Sherwood Park. The salon is actually really easy to get to once you know where it is, but consider leaving a bit early your first time incase you need to zig zag through two adjacent parking lots until you spot it :)

From the owner: Platinum Hair Studio is a full service hair salon specializing in women's and men's haircuts ,…read morehighlights, baylage and styling.