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Avelo Airlines

2.0 (2 reviews)

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3 years ago

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Tri-Cities Airport - PSC

Tri-Cities Airport - PSC

(107 reviews)

Tri-Cities Airport is small, simple, and surprisingly easy to get through. Checking in and getting…read morethrough security was quick with minimal waiting, which is always appreciated. The layout is straightforward, so finding your gate doesn't require a marathon walk or guessing which hallway to take. The airport is clean and well-kept, and the staff I interacted with were friendly and helpful. Food options are limited, but what's available gets the job done if you need a quick snack before your flight. Seating is comfortable, and there are enough outlets around to keep devices charged. Baggage claim was fast,my bag was on the carousel within minutes of landing. Parking and pickup/drop-off areas are also easy to navigate, which makes travel in and out smooth. Overall, PSC is a convenient and stress-free airport. It may not have all the amenities of a big hub, but it excels at what matters: fast, clean, and efficient travel.

The Tri-Cities Airport is teeny tiny. Sometimes I love a small airport because it's so much easier…read moreto get in and get out quickly. Rental car parking lot is right outside and everything is all centralized into one space. Because it is small though, there aren't really any food options. They have a little newstand with quick bites, but nothing of substance, so highly advise getting some food ahead of time. There also aren't traditional gates so you do need to walk outside to a ramp up to your plane.

Hertz Rent A Car

Hertz Rent A Car

(25 reviews)

I had an absolutely frustrating experience with Hertz at Tri Cities Airport and would strongly…read morecaution anyone against renting from this location. I returned my rental car at Spokane, which was clearly noted on my reservation. Simple enough -- except getting a receipt turned into a nearly all-day ordeal. The Tri Cities desk told me the car hadn't been checked in yet and couldn't issue a receipt. Spokane confirmed it was checked in at 10:15 AM -- right when I dropped it off. So I called Tri Cities back. That's when things got really bad. I was placed on hold for over 20 minutes. I hung up and called back. Eight times. No answer. I left two voicemails. As of writing this review, no one has called me back. All I needed was a receipt to submit for a business expense reimbursement -- something that should take two minutes. To make matters worse, I contacted Hertz Corporate hoping they could step in. I was told that because this is an independently operated Hertz location, Corporate could not assist me. So there is essentially zero accountability and zero recourse for customers. This experience is completely unacceptable. Their reviews online are fully consistent with the treatment I received -- I wish I had read them before booking. I will never rent from Hertz again, at any location. Don't waste your time or money here.

This Hertz, at the time of my writing, has 25 reviews; 24 of these reviews are given 1 star, with…read morethe 25th review being 5 stars. I scratch my head, but then realize that more people than not will take the time to make a bad review of a this type of business if they feel they've been screwed. The last review is almost 2 years old as well. I've been renting vehicles through Hertz for many years, but I have always booked and paid ahead for my rentals via AAA membership. Maybe this has something to do with never having a crappy experience, except maybe a longer wait time once in awhile. I have rented vehicles in Temecula, CA; Buffalo, NY; Knoxville, TN; and Kona, HI. I have always received what I ordered, with a couple times getting a free vehicle upgrade. I have never had any monetary add-ons needing contested. The vehicles have always been clean, inside and out. This Hertz was no exception. The pick up and drop off went without a hitch. If anything "negative" was had it was the young lady I interacted with at the time of pick up didn't have much of a personality, but I wasn't there to make friends anyhow. With everything having gone smoothly I will be the 2nd person to give this beat upon Hertz the 5 star rating.

Avelo Airlines - airlines - Updated May 2026

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