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5 months ago

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Vivid Vacation Rentals - Park View - LUXURY - 5 Bd, 5.5 Ba - Sleeps 14 - Private Hot Tub

Vivid Vacation Rentals

(3 reviews)

This is a personal disupute and this owner has gone about going to a non related business I own to…read moremake reviews as a non customer. Defaming and/or slandering myself and my business reputation, which is irreleveant to this situation and a clear attempt to retaliate against me and my livelihood. This speaks volumes to his reputation and character. I never leave negative reviews for AirBnb, but this experience warrants a warning. The unit had no hot water, no functional fan controls, no AC, and no windows that opened -- making the stay extremely uncomfortable. I reached out before ever considering leaving a review. This host has indicated that I used a negative review as a manipulation tactic which is possible defamation or slanderous statements. All the receipts are there to show I tried to work it out first, then was met with the following uncalled for actions. Because of a flaw with Airbnb and their new resolution center, when the host declined my resolution I was asked by Airbnb to enter a new resolution. So I did this. The host then used this against me and said it was coercion. This is again defamation and/or slanderous statements. I even informed the host Airbnb asked me to do this, because they needed a case open in the system to help me. The host publicly claimed I 'checked in early without permission.' This is false -- I have written confirmation from his team explicitly inviting me to 'check in anytime' because the unit was ready. See attached photo. When I reported the issues, instead of addressing them professionally, the host became combative, insulting, and tried to shift blame. He drove from across the state unannounced, acted as though the problems were my fault, and when I pointed this out as his job he became very combative. He then accused me of being discriminatory when I pointed out that he should take responsibility rather than passing it to staff. This was completely inaccurate and defamation at minimum. Perhaps a lawsuit should be considered? I've stayed in Airbnbs worldwide without incident. This was the most unprofessional and disrespectful interaction I've experienced. Potential guests should be aware: with Vivid Vacation Rentals, you risk being insulted, blamed, and dismissed rather than helped

Levi the owner of Vivid made our Telluride vacation fantastic. Any issues we had at the house we…read morewere staying in were taken care of ASAP. Cassy his maintenance guy was so helpful on figuring the entertainment system and was super polite and professional. If you are looking to book your Telluride experience through Vivid you can't go wrong.

Alpine Lodging - Telluride - An Alpine Lodging Unit at the Cimarron Lodge

Alpine Lodging - Telluride

(28 reviews)

We are currently staying with you, and are having the absolute worst time…read more We have stayed with you all before, and had a lovely experience (room 106). Upon booking with Ryan Phillips in March, I was under the impression we would be in the same room- a fireplace, normal size kitchen.... We arrived on Monday to an upstairs room: as I have an infant, this was not an appropriate room assignment (going up and down with strollers..). So, we were immediately reassigned to 105. I am so upset with the state of this room. It is worse than a Holiday Inn. If I was provided with room specs/description, I would have never purchased this room. There is mold and cracking paint all over the bathroom/shower. There was long black hair all over the bathroom floor. The fridge was on the lowest setting, and we woke up to a fridge full of frozen food, of which we spent $370 in purchasing/ is now needing to be thawed in order to be eaten. The bed had long black hair on the sheets, and the orange duvet has a large reddish yellow stain.. It feels like an extremely run down hotel room-- night and day from our experience last time. No room to move, extremely cramped... 200 sq for probably Furthermore, I was charged $230+/- for tomorrow. We were considering staying another night (tomorrow), but because of our experience to date, we have elected not to extend our stay. When I called and spoke with the front desk and the supervisor this morning, they were reversing the charge. I called five minutes ago to follow up on the status, and they said it'll be refunded in 7 to 14 days!.. Not the normal 3-5 business day turnaround. The supervisor I spoke with this morning was so discourteous. The front desk representatives are lacking in customer service to say the least, and this is an understatement. I am honestly so upset we stayed with you all, and feel this has been a complete waste in time, energy and money. I expect so much more.. If I could give 0 stars, I would

Probably the poorest management company I have ever had to deal with (and I've dealt with many)…read more They are horrible to respond to any inquiries, their telephone system is a joke, and a promised telephone response never happens. Telluride should be ashamed to be associated with this terrible organization.

AvantStay - propertymgmt - Updated May 2026

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