My friend and I were so excited to try this brand-new nail spa and booked a 9:30 a.m. appointment for a self-care day. We arrived, and we had to wait 10-15 minutes because they just opened, and the nail techs didn't arrive yet.
First impression of the place is that it's beautiful, brand new, and clean. It gives off Bali vibes.
We started off with the deluxe pedicure. The chairs were okay-- no massage feature. The pedicure was decent but barely any massage, just rubbing sugar, lotion, orange peels, hot stones, and applying hot towels over my legs. It was nothing memorable.
After we followed them to their stations, this was where the disaster began. I showed my tech, Lana, what I wanted and said the image said French chrome. It does look like cat eye, but I just followed what I found on the internet and went with chrome. I wanted gel X short almond nails. GIRLS... there was extra glue product under my nails, and she proceeded to add more glue under my nails and cured it-- my nails burned underneath. Giving them the benefit of the doubt, I thought she would clean it up afterwards, and I was trusting the process. NOPE.
The execution of this work was amateur-level. I would have done a better job myself. The French tips were poorly done, clumpy, and she did not clean/ smooth the lines. When she applied the chrome. I did not like it and asked if it was too late for cat eye? She seemed annoyed, and I asked to apply a gold outline underneath the green instead. She seemed more annoyed and rushed the application. MIND YOU... it was not busy at all and just two of us in the salon. I understand the language and heard her saying "this is hard." Then she gave me a 5-10 second hand massage to finish off the service, cleaned her station, and disappeared somewhere.
She did not check if my toes were dry and was not attentive enough to attempt to put my shoes back on-- other nail salons I've been to have always been kind to do this for me.
They charge for EVERY little thing. They charged me $20 for "deep French." This is not deep French in my opinion. They offered 15% off for first-time customers and 3% off if you're paying cash.
The nail techs never asked if we liked our nails during the whole process, and the receptionist never asked how our services were. We paid our dues and did not want to be complicated customers since we noticed how annoyed they were. We left disappointed. When we got to our cars, they ran out and gave us mini Christmas gifts (nail cuticle oil).
I personally will never go back here again. It's OVERPRICED, amateur/sloppy work, and poor hospitality. I will continue to go to my nail tech in Braintree, where I could get the same services with high-quality work for half the price. read more