NOT DISABILITY FRIENDLY. I am a regular visitor at The…read moreVine, unfortunately. I have had regular issues with Vine maintenance golf carts taking up disabled parking stalls and loading zones. They have even parked in ways that have blocked me from entering my vehicle multiple times. When I bring this up to office staff it is dismissed. When it finally got to Candy's attention she called me entitled and told me to shut up. I am luck enough that despite being disabled and needing handicap parking, I can still wiggle into my driver's seat through my passenger door. Imagine if I was wheelchair dependent. These are life disrupting issues being dismissed as entitlement from staff. That is unacceptable.

I've been here for 3 years and I love it! the dog community here is amazing. the 4 dog parks in the…read moreproperty are fun for my dog to play with other dogs. the only thing I hate is parking but it's out of their hands.

Lived here since they've built the property and the place slowly deteriorated over time, with some…read morethings that maintenance couldn't even fix. (Rolling drawers that can't stay shut, doors that won't stay put and would slowly open on its own, faucets that start falling off.) One time the maintenance guy installed the tub faucet upside down and told us to just remember that it's backwards when turning the water hot/cold. I told him to just fix it and put it back the way it is. WHAT? How could you do a shoddy job and expect us to live with it? Leasing office staff are rarely available. I get that they're always putting around the complex in their golf carts, taking up the good uncovered parking spots for some time, but at least keep one person there manning the phones. There's the occasional pizza party or event where they try to get tenants to leave reviews. But I'd rather have leasing answer emails and phone calls than to actually see them when they're throwing a small soirée.

Place is nice.. they need to clean up the walls. They do it seasonal I believe . The girls in the…read moreoffice are nice but one of the females.. She def has attitude.. but only down fall .. The fees.. your rent can be 1695 but by the time you pay for trash water and if you want a garage it's about 65 bucks extra You're paying a little over 2,000 dollars.. it's def not worth it .. You can find something cheaper bigger and nicer

Based on the reviews, it appears this apartment complex hasn't always had the best people working…read morefor them. However my personal experience with the existing staff has been great! They've answered all my questions and got me and my wife approved quickly. The amenities make me feel like I am apart of some country club. Classy place.

I've lived here 2 months and the apartment and amenities are great ! Front desk is very helpful and…read moremaintenance is great too !

If I could give zero stars I would. The office staff is incompetent, every person in the office has…read morea different answer for the same question and for some reason they are rarely in the office to answer calls or emails. The entire apartment shakes when the train passes by, the flooring is warped and loose, appliances didn't work, nothing was cleaned or checked before my move in and I could go on with apt issues. They will show you a nice model apartment and refuse to show you the dilapidated POS apartment that you'll actually live in, until after the lease is signed. DO NOT IGNORE ALL OF THE BAD REVIEWS, THEY ARE ALL ACCURATE.

Avoid This Place at All Costs! I rarely leave reviews, but I…read morefeel like I should warn others about this apartment complex. First of all, guest parking is practically non-existent. If you have friends or family over, good luck finding a spot. It's almost as if they don't want anyone visiting. If you're planning to have people over, you better expect them to park blocks away. The outside of the property is disgusting. There's dog poop everywhere. It's so bad that you can't even walk across the lawn without stepping in something. Management does nothing to clean up or enforce pet waste rules. The dog poop bins would rarely be dumped that people would start leaving their poop bags in a pile and it wouldn't get picked up for weeks! The Valet trash service that were forced to pay for would constantly skip pickups and finally after so many complaints from people the complex ended up cutting the contract with the previous company but didn't compensate anyone for the service that we did not get but still paid for. We were charged ridiculous amounts for "cleaning" and "repairs," even though we left the apartment in great condition. These fees are inflated and seem to be a last attempt to make as much money as they can from people before they leave. There are way better options in the area. Do yourself a favor and look elsewhere. Do NOT recommend this place.

I decided to sell my condo in North Orem recently and diligently researched active 55 and up…read moreapartment complexes in Utah Valley and Heber. I only found four that were NOT assisted living and did NOT feed you any meals (things I don't need yet and quite frankly, couldn't afford) but welcomed my little Pom/Chi dog with open arms. I only found one that gave me my very own covered parking spot not too far from my room at no extra charge and had a luxurious lawn with a lovely dog park and pool and a hot tub. I was also thrilled that the entryway and large inside community rooms were kept so beautifully and there was a baby grand piano I can play. When I moved in, I found out that complex I now call home is what residents lovingly dubbed "The Villas". I also love, love, love the Humanitarian projects our community helps with, the pot luck dinners each month, the beautiful library, the movies, exercise classes and games we share. It is like having our own little Senior Center right here at our house with no extra charge. But the very best part of all was the thing that none of the other three have or will ever have and that is two sweet ladies in management who love and care about each and every one of us (you can feel it) and help us as much as they possibly can to have a great experience here and make our lives a lot easier. You should look into it. We would love to have you at the Villas too.

I am so glad my husband heard about Grovecrest Villas back when we were looking for a place to…read morelive. We love living here. Everyone is so kind and friendly...and so helpful and caring! Our 2 bedroom 2 bath apartment on the fourth floor is wonderful and we have a terrific view. I wish we could box up the place and move it to Colorado with us. I am sure we won't find another place like this. Check it out!!

The Aston struggles to get the bare minimum done and I think it's because ICO doesn't properly…read moreincentivize its employees at the ground-level. Move-in wasn't the issue, but throughout my time living there, maintenance and front office response times were bad. For even simple service requests, the turnaround time was horrible. Average 4-day turnaround time. Of all the properties I've lived at (e.g. Kielo at Grass Valley in WA, Vector in OR, Aura Uptown in AZ, Camber & Cinq in SLC UT, list is not-exhaustive) I can see that service requests were turned around in less than 24 hours, at most 48 hours. Then there was the issue of front office just dragging their feet on things like emails. I don't understand how a staff of 3+ can take more than 2 weeks to reply to one email. The properties I just mentioned, I'd get same-day replies, sometimes even same-HOUR replies. With LESS STAFF and MORE TOTAL UNITS than The Aston. I'm convinced that Utah County just has a bunch of lazy people, because a similar thing happened at a NXT-managed property I had lived at (VALO in Payson). That resulted in residents reaching out to the NXT corporate office, which then resulted in everyone in the VALO front office and VALO maintenance teams getting fired because of negligence. Aston is ALMOST that bad but is ICO managed. Then there was the move-out issue. All those other properties I just mentioned use Parcel Pending. I KNOW from past experience that the property management team is supposed to do something in ParcelPending after the moveout of a resident. And I have the emails to prove it (Kielo/Vector/Aura/etc). The Aston will not. So my Parcel Pending account at the Aston stayed LIVE for almost a year after I had moved out, and after sending them an email to address this because a package was erroneously delivered there A YEAR LATER, the Aston's front office team didn't reply to me for (1st) 3 days, to which I replied SAME day, then they ghosted me. It's been over 2 weeks since.. So, I had to call Parcel Pending (a company based out of California where people actually want to work) to get things addressed. Parcel Pending themselves told me The Aston has a horrible habit of not addressing former resident accounts. All of this to say, I don't think ICO incentivizes their employees and it shows at The Aston. For example, if you work at a Greystar (e.g. CINQ/Camber in UT), or Avenue5 (Aura in AZ), or Holland Partner Group (Vector in OR) you get comp'd for contacts in addition to comp'd for resolving service requests quickly -- e.g. at Greystar the maintenance teams get paid a monthly bonus for resolving service requests quickly. I doubt the Aston's maintenance team has it set up like that cuz good god it was a nightmare waiting for maintenance to show up for the simplest of asks. and Holland withholds bonuses from employees for failing move-out checklists -- if only such checks and balances existed at The Aston because (according to Parcel Pending) they get this complaint a lot from former residents at the Aston because the Aston workers WONT DO THE BARE MINIMUM. Forget going above and beyond. Now, why 2-star and not 1-star? Because at least the space was livable, and rent didn't go up between my year 1 living there and year 2. But again, the bare minimums just weren't done, like regular recurring maintenance on HVAC filters every 2-3 months. But hey, maybe that's the ICO management standard. Maybe they keep the money at the top, and refuse to properly incentivize employees at the ground level like the front office and maintenance teams at The Aston. After all I do remember seeing maintenance rushing back and forth between Exton (some other property) and The Aston so maybe ICO's just too cheap of a company or the owners of the Aston (perhaps separate from ICO) are too cheap. Whatever the reasons are, I think a 2-star review is justified for The Aston.

This plaice is horrible, te entire building smells like dog poop, the elevators never works and…read moreeither you have to find another elevator or carry your groceries upstairs . You pay for the electricity, water, gas and trash for the entire building when you should only have to pay your share since you don't rent the entire building that should be the owners responsibility. Everything about this building it's a lie every single thing The package they talk about it's so expensive end you don't even need it The internet is so slow and is always getting messed up Do not move here everything is a lie everything...

Place sucks guys. I've been there for 9 months and my lease was for a year and they went through 5…read moreproperty managers through that time . I moved out in May and my lease wasn't up till August and I still haven't received my deposit. I called to ask about it and I was told that the new property manager hasn't got to our building but yet they decided to "repaint" aka manager special and put in new carpet already? Crazy how they expect rent on time but I can't expect my deposit back on time? The apartment itself was okay the repaint is crazy and the carpet installment was booty.

They have a ride front desk lady and they don't do their services good and make you pay a big bill…read moreif u pay your rent a little bit late but the maintenance is helpful especially the one who speak Spanish

I think their communication skills suck. Don't let the nice pool fool you. It's falling apart on…read morethe inside. It's gross ! People are rude. Residents are mean. Everything is gross. Having to break my contract a month early! They are disgusting human beings who will gouge you any way they can ! Gross. Don't live here unless you have to!

This place is a nightmare. I'm extremely frustrated by the deceptive costs and deteriorating living…read moreconditions. Financial Deception: Massive hidden fees weren't disclosed, and they even charge residents for standard repairs. Safety & Noise: It's chaotic here--too many people walk dogs without leashes, and there are loud parties after 10 PM with zero enforcement of quiet hours. Ridiculous Trash Policy: You can only take out trash between 5-6 PM, which is impossible. To make matters worse, the trash room downstairs is often locked; getting rid of garbage feels like a game of luck. Poor Maintenance: The elevator breaks down constantly (3 times in one month), and the hallways smell strongly of formaldehyde.

WE LOVE RIVULET. Mason the manager has done an amazing job and continues to do so. Their team is so…read morefriendly and willing to help. We love the location too!

I lived here for approximately three years, and in that time, this complex went through four…read moredifferent management. The chaos caused by this turnover is evident in every aspect of the resident experience. While the rent may be lower, you absolutely get what you pay for--and often, less. 1. Immediate and Severe Safety Concerns: The management's complete lack of action regarding severe resident disputes is alarming. * Assault and Threats: My spouse was physically assaulted and threatened multiple times by other residents. We witnessed instances of neighbors attempting to run over residents they disliked with their car. These serious incidents were reported, and the management consistently failed to take any effective action. * Neighbor Issues: It took a two-year process to finally get an annoying, disruptive neighbor evicted who repeatedly broke their lease and engaged in confrontational behavior. * Pet Safety: Due to a lack of enforcement, our dogs were attacked by pets who were not properly controlled. 2. Complete Financial Dishonesty & Move-Out Charges: The move-out process revealed a disturbing level of financial and operational dishonesty. * Security Deposit Fraud: When we moved units midway through our lease, we were explicitly told (and have documented email proof) that our initial security deposit was being transferred to the new unit. Upon moving out, we were suddenly told the deposit was used for "other things" and we had no deposit for the second unit, despite never being asked to pay a new one. * Unjustified Cleaning Fees: We spent six hours deep-cleaning the apartment, following the move-out checklist, and documented the clean unit with detailed photo and video proof. The manager, Mason, stated during the walkthrough that only minor cleaning was needed, and the price for professional cleaning would be heavily discounted. We were later charged $501.47 in move out fees. * Hidden Fees: We were charged an undisclosed $60 pet carpet cleaning fee that was never mentioned to us during the lease or move-out process even when we paid the mandatory carpet cleaning fee. 3. Management and Maintenance Failures: * Zero Accountability: With four turnovers in three years, nothing is ever correctly notated on resident accounts. New managers consistently refuse to help, claiming they "don't handle that" or blaming all problems on the previous management. * Poor Maintenance: Maintenance issues, like broken water heaters or water pressure problems, are constantly given cheap, temporary "band-aid" fixes using low-quality replacement appliances rather than permanent solutions. * Filth: The community allows dog owners to routinely neglect picking up after their pets; the grounds are often littered with dog feces. And our dogs have gotten giardia multiple times due to licking paws after walking through infected sprinkler water grass and eating grass. (Giradia is a parasite in case you are not aware) Conclusion: This apartment complex is not worth the stress, risk to safety, or financial turmoil. I would strongly advise against moving here, especially if you have pets or work from home. If you choose to, you must DOCUMENT EVERYTHING--every email, every conversation, every photo, and every payment--as the management cannot be trusted to handle resident accounts or safety issues responsibly. Also do not trust the reviews, there have been incentives in the past for a rent discount or free parking spot for a month if a review was left.