NOT DISABILITY FRIENDLY. I am a regular visitor at The Vine, unfortunately. I have had regular issues with Vine maintenance golf carts taking up disabled parking stalls and loading zones. They have even parked in ways that have blocked me from entering my vehicle multiple times. When I bring this up to office staff it is dismissed. When it finally got to Candy's attention she called me entitled and told me to shut up. I am luck enough that despite being disabled and needing handicap parking, I can still wiggle into my driver's seat through my passenger door. Imagine if I was wheelchair dependent. These are life disrupting issues being dismissed as entitlement from staff. That is unacceptable. read more

I cannot recommend to never live in this apartment complex enough, STAY FAR AWAY. Candy specifically is horrible, rude, inconsiderate, and racist. She picks and chooses who she is kind to and 9/10 times she's horrific to be around. Interesting considering her job is quite literally to work with people on the daily, especially those that need help. She has racially profiled tenants and has called the police on them, absolutely disgusting behavior. She's not helpful, I cannot believe she still has a job. The parking situation is terrible, everything costs money even visitor parking and they charge about $500 to get your vehicle back if towed. They even charge you for a DIRT lot that's 2 blocks from the apartment complex itself. They are greedy and you would have a much better experience and living situation living literally anywhere else that has a management team with dignity. read more

The property manager candy is shady, she will remove you from a lease without any knowledge(did it to me and my husband) then if an issue arises they wont work anything out with you then will make up a fraudulent date even though you gave a notice!! I'm gonna do everything in my power to prove how much of a fraud this company is!!!! The amount of illegal activities done by the office staff is crazy! But its okay bankruptcy solves everything from these P.O.S!!!! read more

I have spoken with Candy many times and she has always been very kind, informative, helpful and knowledgeable. I love having her as the manager. Thank you Candy for all your help! read more

I've been here for 3 years and I love it! the dog community here is amazing. the 4 dog parks in the property are fun for my dog to play with other dogs. the only thing I hate is parking but it's out of their hands. read more

-100 stars for me. Me & My Wife lived here for a year. It was the worst experience, and worst apartment we had EVER lived at because of Candy. She's the literally the worst manger, and she's the rudest person. We didn't get to interact with a lot of the employees, besides her unfortunately. She's very cut throat, careless, and has no care in the world to help the people that live there. Look at all the reviews. They speak for themselves. Dog poop is EVERYWHERE! Every so often there's a trash bin for dog waste around the apartment complex, and they're always overflowing; it's disgusting. When we moved out, all they had told us was, if we cleaned up, and washed the carpet, we wouldn't have to pay for the cleaning fee. We spent our Saturday night cleaning the apartment for 3 hours - sweeping, mopping, wiping down EVERYTHING, rented a carpet cleaner, cleaned all of the carpet, walked up & down 3 flights of stairs 20 times to take all the trash out... just for them to send us a cleaning fee saying we never cleaned the apartment and they had spent hours cleaning our mess. The Vine is located around 2-3 different apartment complexes... go pick one of those. Don't settle here. read more

this place is absolutely awful the office people are crooked and don't seem to do their job I was falsely towed out of my parking spot I pay for 3 times and still had to pay to get it out and was never reimbursed we also watched 3 swat raids on our neighbors writhing a month span because people were shooting guns off their balcony I do not recomend moving here it'a they also did a final inspection when we moved out and said everything was covered and fine then 3 1/2 months later decided to bill us for "damages" that wasn't even there living on the streets is better than living in this complex stay as far away as you can from this place read more

Candy is absolutely awful. When my roommate and I moved out over a year ago, Candy sent us a pre move out and after move out list. We went over the pre move out list together so we could go over anything we would be charged for if items weren't replaced or fixed. When we got our after move out list, she added on charges that weren't talked about before! These items were in perfect condition when we left. She also charged us for many miscellaneous things that didn't make sense and things that we simply did return. One thing for example, our keys! We absolutely turned in our keys and on top of that we turned in the previous tenant's keys. *Towards the end of our lease, we opened our door one morning to keys sitting on our entry mat with a note from the previous tenant's saying they were returning them to us. SO SOMEONE ELSE HAD KEYS TO THE APARTMENT WHILE WE WERE LIVING THERE!? We called management and they didn't care whatsoever* Another example, she charged us for mail keys. Anybody who lives in this complex knows that when you move in you have to go to the post office because they change the mail boxes and the keys every time someone moves in. The Vine doesn't even deal with the mail keys, why would we turn them in!? I tried calling her and emailing her numerous times and she simply would not answer! Here we are now after over a year moving out, getting a collections letter. Candy and this management is disgusting and unprofessional. read more

Me and my husband lived here for 2 years and couldn't wait to move out. I was really well taken care of when we moved in but by the time we moved out the property was falling apart and not managed well. People were constantly breaking and not taking care of things. Once we moved out we were told in our walk through that everything on our sheet that day was what we were not needing to pay them anything more or maybe even going to be charged for and it seemed that we were going to get some of our deposit back. We later got sent an invoice with charge(s) not listed on our move out sheet, they also weren't in our contract. We had about a month to pay and couldn't get ahold of anyone over the phone to help us. My husband eventually ask Candy over email about it and she constantly dodge the question and spoke to him like he was stupid. He asked multiple times to talk on the phone and he just stopped replying. He had to call in and give no name or context to get ahold of her on the phone. Once on the phone she never let him spoke, constantly using a harsh tone and cutting him off. When he asked to speak and voiced his frustration with communication she mocked him and began to talk to another employee in her office, making fun of the fact that we were calling with this concern. They told us we had to get lawyers involved to handle the issue, which we didn't wanna do. I would not suggest living here to anyone!!! read more

Stay away from this (dog poop infested) hellhole and its management. Passaro Leasing is a predatory company that routinely takes advantage of young people who need housing and don't have a lot of money. They will walk through your apartment as you are moving out, say that it's clean and ready for the next tenants to move in and then later claim that it needs over a thousand dollars in carpet cleaning and a new paint job, ignoring less than reasonable wear-and-tear (regardless it being a new building, mind you). They will then turn this claim over to a collections agency, knowing that a young person doesn't have the means to fight them in court - it's a clever little way to squeeze more money out of you on the way out. I ended up giving them my deposit just to not have to deal with them again. Also, beware of the little parking lot troll that will boot your car for any reason and then extort a fee to remove it - there's little doubt in my mind that Passaro (possibly Candy included) is likely taking a cut of that. Also, beware that signing their lease will include a clause saying that they can charge you an extra $2000 at their sole discretion for any reason. The apartment was fairly nice but living there - I'll give them only that but dealing with their corrupt management, the massive piles of dog crap that nobody cleans up and sheer lack of parking ended up being a nightmare I'd like to completely forget. read more

4 minutes ago NEW Candy mistreated my brother, yelled at him, slammed the door in his face and kicked him out of the office when he was trying to have a conversation with her over a noise complaint made by his extremely loud neighbor who was jumping and kicking the floor at night, the same neighbor that loves stumping every single morning. The police was called and they agreed that it was nonsense, they said the music wasn't loud at all and that it was a call that should've never been made. My brother went to the office to let her know about the situation and she didn't let him say a word, she started yelling at him, kicked him out and slammed the door in his face. When my mom called the office she refused to answer like always because she loves to make a scene but hates being held accountable for her actions. Fire Candy already, there's tons of bad reviews all talking about her psychotic behavior. Such a shame because the apartments are really nice but the management is a**. Candy, you will be hearing from me. I'm also in the lease and will be traveling to Utah in a few days to see if you're gonna have the same attitude with me. Get a life and let people live theirs. Everyone complains about you, it's time for you to learn how to behave like a civilized human being. You lack of management skills. read more

While living at the Vine, I had interactions with the staff. It seemed as though there was a lot of turn-over and no one was ever on the same page. The apartment was spacious (the closet was excellent). There was supposed to be a curfew for noise which was NEVER followed. I would be up late studying (0300) and neighbors had their music very loud. The apartment below me smelled like smoke and weed ALL THE TIME (I complained about this many times to no avail. NO ONE picked up after their dogs. There was poop everywhere. Possible the TOP reason I moved out. The garbage's that were provided for throwing poop bags away was ALWAYS full, and most of the time overflowing, making for a nice smell on a hot summer day.... Again, I complained about this many times and nothing was EVER done. The dumpster was also ALWAYS overflowing. People had to leave their trash in front of the dumpster because of how full it was. Candy was VERY difficult to work with. I often heard her say untoward things about other tenants while in the office. She also threw her co-workers under the bus several times- stating that they didn't know what they were doing. Moving out was an absolute JOKE. I overpaid on my last month's rent and was told I couldn't get the money for 30 days. I went through a walk through with one of the employees- who told me it was the cleanest apartment she'd seen. "They're not even this clean when people move in". I signed a paper saying only touch up of the walls would be taken out of my security deposit. I had a cleaning company come through and do a moving out clean, and yet Candy still charged me for a move-out clean- even after sending her the receipt from the cleaning company. DO NOT MOVE IN HERE!!!!! read more

Horrible. Ceiling started peeling first month in took them forever to finally come and patch it said they would be back the next day to paint it. 15 months later they never came to paint it. Parking is ridiculous. Management is a joke. read more

I wish I can give zero stars in this review to this place only because of the manager Candy Dotson. This woman has horrible manners and thinks that she can solve problems by yelling and mistreating the tenants. We pay our rent plus fees and deserve respect. She has horrible manners and a very bad attitude, her short temper and violence makes it impossible to communicate with her. And if she doesn't like then just doesn't answer the phone and refuse to talk. I had to call the police at her because she mistreated my son, yelled at him badly and kicked him out of the office stating that his is not in the lease. My son is in the lease, he lives here because he goes to UVU and he is listed as a living member in the apartment since day one. For her convenience she has dealt other things with him but when it comes to an issue because of her fault then she gets aggressive. Totally unprofessional. She should not work here as she lacks of skills to deal with people. Maybe she can work in a field with cattle where she can yell. Please fire this woman, give the job to someone that has the ability to deal with people. Since day one we witnessed her yelling at other tenants and making bad comments about them, yelled and mistreated the people from Ashley Furniture that was delivering our things, we also saw her yelling and mistreating a guy that did a delivery to the office. What's wrong with her? Get out of here!!!! If you are looking for an apartment for your college student please don't rent here or he/she will be mistreated, yelled at and slammed doors at their face just like she did today with my son. What a horrible person!!!!! Take your time to read all the bad reviews about her here and in social media. I will not rest until I get in contact with her supervisor and file a formal complaint. And I am already looking into taking legal action. See you in court Candy! Your learn your lesson. read more

If you have a pet don't move here!!! It it's pretty much a prison. You can find much better apartments out there. Don't waste your time and money here. read more

The management at the vine apartments is a freaking joke. They are awful to work with and don't know how to manage an apartment complex. My girlfriend and her roomates have suffered with them for so long and I would never ever recommend living here. Awful place with awful people that work there. read more

Management is a joke! Don't count on getting any deposit back from them. Apartments are cheaply put together. Very noisy. Find another place to rent. read more

My wife and I lived here for a period of 16 months. As far as living, it was a great location and overall a nice apartment complex. No apartment complex is perfect, but this one is far from such. I will write my honest thoughts below. Pros: - Location is great - Nice pool and hot tub* (when they were working. See the cons list) - Roomy apartments, and I feel like they were fairly soundproof - Nice grass areas - The dog park wasn't the best, but at least they had one. It was not made with grass, but with rocks. But again, they had one so that was good. Cons: - Management isn't the best. They're snippy and have lots of attitude. They also like to give themselves 5 star reviews on here, which is a question of ethics. Always great when your employee 5 star reviews keeps your business from having too bad of reviews. - Have a maintenance issue? GOOD LUCK getting that done. When we moved in, we were missing a pantry door and the light cover in our master bedroom. I submitted countless maintenance requests for this, but it was never fixed the entire time we lived there. I was given excuses at first, but then they just stopped replying. Super professional. - The hot tub was broken half of the time. It was always a gamble if it was going to be warm or not. The pool was also randomly cold. - Dog poop. Nobody picked it up, and there was no enforcement with it. For those who did pick it up and dispose of it, they used the provided dog poop garbage's that never seemed to be emptied, so they would stack up with dog poop bags. - I saw the manager, Candy, yell at her employees a few times in front of the tenants. She also always threw them under the bus if things went wrong, such as maintenance. I realize that others may have had different experiences with her, but that was mine. - Parking is a joke. There are maybe 10 guest parking stalls in the back, and it is a competition to get them. - They charged us for what I feel are random things when we moved out. We owed an extra $180 on top of our $600 deposit. I will admit, I left the carpet cleaning and walls/baseboards for them to clean and take it out of my deposit, since it was offered in the move out instructions. But then they added a few extra things that I don't feel were honest, including a $100 dollar management fee. Overall, we had a negative experience with most of this place. Like I said, the apartments themselves were nice, and it was in a good location, which is why I gave it 2/5 stars. But aside from that, it was not a great experience. I would not recommend this place to anybody unless they can fix the above issues - mainly management and maintenance. read more

I have been so pleased with my time here at The Vine. My husband and I decided to elope last minute and The Vine was very accommodating and let us move in same day. (We had previously filled out the paperwork) . So we moved in one of the brand new buildings as newlyweds and have been amazed. The staff is friendly, attentive, and makes an effort to know your name. Every maintenance request we've put in has been taken care of within 24 hours. Eric is the friendliest, coolest service guy on the block. They are good at communicating. Amenities are well kept. Neighbors are friendly and the ward is AMAZING! There's a good mix of all ages here. So close to the lake and beautiful walking trails. A quick 5 minute walk to the Megaplex and Brooker's Ice Cream. All my friends that come visit are jealous that we live in such a nice, beautiful place. Granite countertops, high ceilings, beautiful flooring. Not too noisy at all! Come take a tour and see for yourself why I plan to stay at The Vine for quite some time. read more

This place has the best maintenance service! My garbage disposal broke down over the weekend then put a maintenance request and I got immediately response from Eric Jamil he came to my apartment on a Sunday evening and fixed it, ever since this gentleman started working at The Vine the complex is looking cleaner more organized and as a resident, I appreciate when I have a maintenance request this is taken care of with efficiency and quicker. Thanks to The Vine team! read more

I've been living at the Vine for almost a year now and every time I need help with any maintenance issues, Erik Jamir is always a great help! He is super kind and definitely knows what he is doing. Never disappointed with his work. Thank you so much Erik! You are so awesome! read more

The apartments are lovely, but the manager is one of the worst I've ever dealt with. She won't respond to calls, and is completely unhelpful. Good luck if you have problems. read more

Move to the Vine on Aug 9 woke up Aug11 with my entire living room and kitchen totally flooded. Was told by one of the leading agents that the property manager Johnny would be setting up a meeting with me to discuss the issue. A week pass nothing from Johnny are anyone else. After being in my apartment 2 days had to move all my things to Whole another building by myself. So finally I calls the office and ask why haven't I heard anything from Johnny and was given his email to contact him. So I did. Almost another week and still nothing. So I decided to go back to the office to see why Johnny never responded to my email. Spoke with Johnny and he indeed got my email but was looking for a way to contact me. But he claimed to get my email. And promised that he would be getting in contact with me about the flood. Today's the 24th 3 weeks after the flood. But gets a call from Johnny yesterday Aug 23rd concerning a smell of cigarettes coming from my apartment but no info as to how I would be compensated for all my things that was ruined in this flood are any response which I find to be very unprofessional. The only thing these ppl care about is your rent being on Time. read more