This company gave me a great quote and did a really good job. The communication was professional…read more The work was done timely. I am happy to have chosen this company! Thanks guys!

Mauricio (Daniel) responded to my mastic replacement request on yelp yesterday. He arrived this…read moremorning and completed the total pool mastic removal, fill and deck-o-seal replacement before noon for a very fair price. Plus he's a really nice person to deal with. The job is excellent. Thoroughly recommend him. Thanks.

I recently moved to a home with a pool....a green pool. Not only do I know nothing about pool care,…read moreI know I must get the pool cleaned. Gilbert has been servicing my pool since March and it's been a good experience. Honest assessment: there are many options that are a better deal that offer the same.

We had new pool construction and needed a pool guy ASAP!!! I did what I do best and ran to YELP…read more Looking for someone local and Gilberts Pool Services popped up. Sent him a message and he replied right away, he was at our home the very next day and we shook hands and had ourselves a pool guy! He kept his word and made sure our start up was working. Chemicals, cleaning, checking the equipment (cuz what the the hell do we know)! The price for everything he does was totally fair! Ended up with a beautiful clean, clear ready for the long holiday weekend. He's a total recommend

Finally found a solid pool guy ! My old pool guy could never get my pool clear and just finally…read moreghosted me .. tried to take care of it myself for a few weeks but no time ...Had a party going on and was out of town the for a week came back to a green swamp ...my neighbors pool is always clean! so I got the referral and called Eddie This guy knows what he's doing ! #happywifehappylife

Eddie came out to give us a quote and seemed friendly enough. That was about it. Every other word…read moreout of this persons mouth was an excuse as to why work was not being done. He said a part for my pool equipment needed to be serviced and replaced. When I told him that I had a home warranty that covered the equipment instead of letting him service the equipment directly, he became less than helpful. When I had the technician for my home warranty check the part, he said it needed lubricant, but I watched him service the part with my own eyes, and put the part back in one piece. Next thing I know, Eddie is complaining that the part is broken. At which point I told him that it had been serviced, and it was ready for him. He insisted that it was broken, and when I went out to verify, the part that I just saw placed back in the equipment was now broken in half. Please keep in mind that the only people to touch this equipment are the home warranty company, which placed it back in front of my eyes. I also had checked the equipment myself, and it was fine post repair. Then the person from this company comes out and now the part is differently SNAPPED IN HALF. I'm not sure if this was retaliation, or just improper handling, but I know that the home warranty company nor myself left that piece snapped in half. So, let's do the math. After which, I called the home warranty company BACK and they then replaced the NOW BROKEN backwash valve. In the meanwhile, I had paid Eddie to perform two filters cleans, one of which he hadn't completed, so I asked him for my money back for the time being as the service wasn't provided and I needed to make sure the funds were available in case needed for the repair. Then Eddie and his company GHOSTED ME. I have texted and called, left several messages, all trying to be kind and professional, none of which were returned. If you own a company, even if you don't want to provide service to a customer, at least handle your business properly and tell them just that. I don't want to provide service to you. Not hard, right? I mean, let's get mad because I didn't let you rip me off multiple times? I understand I have some issues that needed to be addressed. I have several dogs which I needed to dispose of my dogs waste, which was done when mentioned. However, how do you present yourself as a company, break the customers equipment, and then ghost on them? Watch out! Not very professional, and a little shady.

What I greatly appreciate are the people that responds to my phone calls. I always talk to a…read moreperson(never a machine) and answers at a timely manner, they're very attentive and helpful with my concerns and tries to resolve any concerns I may have. All their service technicians are very responsive and reliable. Geo did the first assessment. He answered all my questions and did a good job in the first pool cleaning. My regular technician is Erik, he also answered my questions and concerns. He is doing a great job in maintaining our pool. I would highly recommend their services. The monthly cost is reasonable.

I've had Poolgenx for about 1 1/2 yrs. It's hard now a days to get a pool service that is…read morereliable, knowledgeable n good with pets. Poolgenx has staffing issues, accounting issues n lacks in customer service. Their management team does not have the time to address issues or return a response to text messages. I have a very large pool that if not cleaned or treated properly will develop yellow algae. Because of Poolgenx staff issues their techs do not pay attention as they are brushing the walls of the pool to add additional chemicals if there is algae. Their rotation of personnel n lack of clients key control, have created a lot of issues. A recent tech never returned the key to my gate. It has taken PoolGenx over a month to provide a lock box for their lack of control. Currently my pool service is in limbo because the current tech does not know who will be assigned to my pool. As to accounting issues, I've had PoolGenx tell me that I was past due on my account about four times. They are set up on auto pay but even then PoolGenx argued that they never received payment. Thank goodness for B of A because they quickly called PoolGenx to confirm payment had been received n they had deposited the check. Finally, when hiring a pool service I have to make sure their staff are good with dogs. I have 2 Boston Terriers n they are very friendly n loving. One pool service company tech used the pool pole that is used to brush the pool to hit one my dogs. I have cameras throughout my property so I can monitor everything, so when I saw that I immediately fired the company. The cameras also confirm how much time techs spent cleaning my pool and how much chemicals are used. It's a shame you cannot trust some service companies to provide the service you are paying for.

Cameron has been amazing in taking care of our pool. He is dependable and an honest professional…read more The best pool service we have had in over 20 years.

The pricing was high compared to quotes from other comparable service providers. More critically,…read morethe provider confirmed he was not licensed to operate in this area. I also found the provider's communication style to be defensive, which made it difficult to discuss and resolve a minor issue.

Started off decent, but turned into a very dishonest experience. I was quoted $250 for a repair,…read morethen he showed up and tried to change it to $500 on the spot. I canceled immediately. I had already prepaid for service, and he refused to refund me, making false claims that he had come out multiple extra times--which is not true. He also stopped servicing the pool without notice, leaving it green and forcing me to pay someone else to fix it. Ignored calls and texts until I contacted him from another number. At that point, still refused to make things right. Changing prices last minute and keeping prepaid money is unacceptable. I would not trust or recommend this business.

Just wasn't for us but we said "let's give a month trial" clearly didn't work out. Within a week…read moreafter we let him go, our pool is green!!! That's never happened & we didn't get pool services for a good month & our pool remained blue & clear so don't know exactly what happened there but apparently "it could happened within ONE WEEK of no service" which is untrue No way it can get this dirty within one week of him doing a chemical balance which we paid extra for. Take care Israel & hope you can learn to correct your mistakes even when we "cancelled" It's only been a week! Not good for your growing business.

My pool was green due to it not being maintained correctly by other individuals, he came in and got…read moremy pool looking brand new within 3 days! hands down best pool guy in town! Best service, professional and great communication. If I could I'd rate 10 stars.

I stared using this service with Juan going on a year now and i can say his work is definitely the…read morebest pool service i've experienced, responsible, has great communication, affordable and very respectful. My pool has never looked so clean and sparkly, honestly I would recommend his service to my friends and family.