The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

When we decided to install a system, Erker Security was very helpful in describing about the pros…read moreand cons of different options, and in matching their recommendations with our needs. They were amazingly flexible with the installation itself, accomodating the stepwise process of a home addition. Our system is easy to use, and just right for us.

Erker Security is probably on the pricier side, but in this case you definitely get what you pay…read morefor. In my case there was an issue with my house that prevented an alarm system from being installed 'as normal'. The issue was unknown at the time they sent me a quote for the installation of an alarm system. Despite a lot of surprises in my house along the way, they still honored the original quote. They went above and beyond to get the system working as intended. Among other things, they came to my house three more times then they expected to (including coming once after-hours), and they added some additional equipment to the setup that they did not charge me for. All the workers I interacted with were extremely friendly and personable, and the steady communication from them at every stage of trouble-shooting the issue was amazing. I never felt like I was in the dark, and I never had to struggle to get into contact with somebody for an update. I couldn't recommend Erker security enough - if you work with them you won't regret it!

Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

Can't say enough good things.. found VHS by accident after being referred to another "supposedly…read moretop-notch company" and getting horrible customer service... Couldn't have made a better choice, from the customer service dealing with Kristina to working with Doug and Gavin in the field they OVER-communicate which is amazing...the knowledge is top-notch and the quality of work is impeccable.. Honestly felt like old friends!! I could talk to these guys for hours they are the ONLY company I will be doing business with going forward for anything electronics

Paul showed up to make a duplicate key. He was super nice to talk to and completed the job…read more Thanks Paul

OMG!!!! Alex was great!!!! He was able to undo my lock without damaging the old lock in minutes…read more. Alex is the best!!!!

We had 2 office computers down and could not print our invoices. This guy comes in.....LOL...like…read more(NEO) from the MATRIX....and sat down at our main computer.....did some clicks, got up, went to the other PC...clicked some stuff, then went over to our printer...turned it off, and cut it back on.......IN 2 MINUTES, WE HAD 25 INVOICES PRINTING!!!! WTF!!!??? 19 minutes at most....YELP, and YEP, U biz with small PC issues, or home office ppl, hit these guys up! I meant to give them 5 stars but this YELP app is trippin...(sorry WMT) u guys are the IT dudes, get them to fix that YO~

From the owner: We are a (Disabled-Veteran) Owned St. Louis based IT Support company operating as an MSP (Managed…read moreService Provider) who support Windows PCs, Macs and even Linux machines. We are currently working on Windows 11 Upgrades due to Microsoft ending their support for Windows 10, this coming October. We service the St. Louis surrounding area in a 30 mile radius. We do offer remote support or we'll come to you, pick up your device and deliver your device when the service has been completed.; veteran and first responder discounts

I'm disappointed with Vivint for a number of reasons. First, the sales practices seem very…read moredeceptive. I had an associate show up at my house and offer a discount to install the system if I would become a "model home". However, it seems like that was essentially BS. I calculated the cost afterward of just buying the equipment individually and installing and it would have been less overall. Turn these people away if they show up at your door and do your research!!! I had been planning on getting a security system after recent vandalism on my street of several cars, but I regret buying Vivint now. In addition to the sketchy sales practices, I also think they up-sell their equipment. I was told the cameras were such high quality that I could zoom in and still clearly see the picture. Not true at all... even after upgrading my internet. The picture is okay, but not great or crystal clear like advertised. They also botched the install on my one camera, and it's so low that you can't see anything if a vehicle is parked in my driveway, making it useless. I was also sold a better door sensor than what was actually installed. Lastly, I was told my system would work via cellular service if my WiFi went down, which also doesn't seem to work as the whole hub just seems to disconnect without WiFi. Thankfully I haven't had to test it in a true emergency. To top it off, I asked the associate before purchasing about potential price increases in the future and was told my price for my service would not go up. Well, you probably guessed it... prices are increasing. And to make it worse, I recently purchased an Alexa Echo device, seeing that it was compatible with Vivint on the Vivint app. Well, it turns out that they discontinued their "partnership" with Alexa, but they haven't updated that throughout their app/website yet. I'm really annoyed, since that was a big reason for me purchasing the Echo. I am seriously thinking of just canceling my service with Vivint, and trying to sale off the equipment. However, apparently trying to cancel your service with them is just as difficult as everything else. Overall, I would recommend just going with another home security company. Otherwise, do your research thoroughly to ensure this is truly the company you want to be stuck with for a long, long time.

I've been a customer for Vivint for over 2 years. It has been the biggest mistake I've ever made…read more Absolutely terrible customer support, terrible non working equipment. I am still paying for the over priced non functioning system. It has been an absolute nightmare dealing with this company. They will not replace or repair their equipment without you paying for the extra warranty. They will also charge you for someone to come to repair their defective equipment. Stay away

I would not recommend Hackett to my worst enemy. Our system has never functioned properly since…read moreinstallation over one year ago. Our representative has failed to find a solution to the issues he has personally acknowledged and Hackett has refused to refund us the thousands of dollars paid for the system. They continue to call for past due balances on monitoring for a system that was not being monitored. The representatives are arrogant, ignore requests and take months to respond. Service (if they answer- which is extremely rare) can literally never fix the issue. I have experienced issues with them for years now in both my homes, two family members have had their Hackett systems removed and switched companies because Hackett is terrible in all respects. Our experience with Hackett is resorting to litigation. Do not ever use Hackett.

The monitoring station is very knowledgeable and neat to talk to. If I have an issue with my alarm…read moresystem they will try to help me.

We only signed up with ABF Security because our new home came pre-wired for their system. That…read moreturned out to be a very expensive mistake. Their contract is openly predatory: if you cancel for any reason, you immediately owe the full balance of the remaining three-year term. That alone should have told us everything we needed to know. I regret ignoring that red flag. The system itself was a complete failure. Sensors constantly fell off the walls, and the alarm would randomly go off in the middle of the night, waking our family. This happened repeatedly. We made service calls, and ABF was slow to respond. When they did send replacements, the new sensors fell off again within days. Nothing was ever actually fixed. Eventually, we stopped using the system entirely because it was unreliable and disruptive. We continued paying only because we were trapped by the contract. It's now obvious why ABF relies on these extreme cancellation penalties: if customers weren't locked in, no one would stay. The equipment is unreliable, the service is poor, and the support is painfully slow. The contract isn't a feature -- it's a crutch. If you're considering ABF Security, do yourself a favor and walk away. Read the contract carefully, learn from our mistake, and choose a company that competes on quality and service instead of locking people into years of payments for a system that doesn't work.

I have been with ABF for over 36 years--In my opinion they are fabulous. Jacob in the Customer…read moreService Department worked diligently to make sure my system would keep me safe and in working condition. The service gentlemen (Brian) was extremely polite and courteous, and made sure I understood everything he was doing. I never write reviews but I had to on these two gentlemen, plus the entire working staff at ABF Security.