My car was initially in Leeds, and they were really helpful. Got it transferred to Cannock because it was closer. They were nice, but less contactable.
Test drive was with Phil who was nice, but we wasted ages while he tried to find the keys. Paperwork was a bit easier, despite all the add-ons they try to sell you. I declined. Cars come with an automatic 3 month warranty. It needed an MOT so they did that after I'd signed for it. Collection hours are kind of rubbish if you have a job, but they eventually said I could collect on Saturday morning.
Pickup involved Nick who was lovely, but car delayed because apparently he sent it back to be re-vacuumed. To be honest, I don't think they had cleaned it at all. They promise "as good as new" but that's not at all true, unless Audi sell brand new cars with missing socket covers, stained seats and sticky windows. They sent the cover after almost 2 weeks but only option for the car not being valeted properly was to go back there and wait around for them to redo. Considering they didn't do it properly initially (and possibly caused the sticky windows), it hardly seemed worth time and expense of the trip.
Would potentially use again, but really not sure. I would probably go elsewhere, because I don't actually trust them now after the experience. It's so upsetting to work SO hard to save up for a car, spend time finding one and doing your research...and then find that they couldn't even take a stain off the seat and lied about the cover being removed for cleaning. I actually managed to remove that stain myself so it's completely clear that they just didn't even try. Very disappointing. read more