I was told they had availability for speech and went through the whole process for over a month,…read morecalling them, texting them, emailing them, calling my insurance because they referred me, calling to find out if we got accepted after the consultation all to be told they were full. That was the first question I asked and have very limited locations I can go to. They wasted over a month of my time and never got back with me throughout the process. I contacted them every time. I asked to be transferred to billing, to a manager, to anyone other than Juan and was not allowed to. This is my first review I have ever made online. That's how bad this experience was. So frustrating!!

Eva was inflexible and held firm that there was a 10minute late policy. I called at 11:08am,…read morestating I was running late but will be there in a few minutes. I had pulled into the parking lot at 11:11am while still on the phone with her. She stated that since we were over 10minutes late, the late policy applies. I explained that I signed documents that stated a 15minute grace policy. She stated maybe I had signed the documents before they updated  the policy & I explained that I am a new client, who just signed the documents, I don't remember the 10 minute policy but remember signing a 15 minute policy. She rudely stated the 10 minute policy is "posted all over the office" and at the bottom of the confirmation emails & they will NOT be seeing my son today. As I new client, I have not seen/noticed these notices posted "all over the office". I texted a screenshot while in the parking lot of the 15 minute policy I signed. I then called again. And explained I was late due to a toddler blowout; not wanting to drive my son in a poopy diaper/pants and bring him on time in such a state, I spent extra time cleaning him up. No understanding or care from Eva, stating that she will bring the concern to management. I could have shown up on time, and spent that time cleaning him up in the changing room. I do not understand how there is no grace or accommodation considering they are the ones with conflicting policies. According to the policy I signed 13 days prior, I was within the grace period. If they had me sign "outdated" forms, it should at least be accommodated. Also, my son is a toddler. The therapist Jackie made it clear the therapy time will usually be only about 30minutes instead of 45 minutes due to a toddler's attention span. I would have walked in with my son at 11:13 the latest (we had parked by 11:12am as I explained to Eva), had a full 30 minute session & still have left before 11:45am, giving the therapist the allotted 15 minute clean up time. They take their lunch at 12:00pm (as posted on the front door-NOT posted though? This 10 late minute policy) so there were no other appointments after me, they could have accommodated my son and I for our appointment no problem without interfering with their lunch or other clients. I am floored they wouldn't have let us come in for our appointment when I followed the policy I signed with them. Due to her unapologetic attitude, rudeness and inflexibility with an inaccurate policy, I let Eva I will most likely be cancelling future appointments and will be looking for another provider. No concern or apology.

Very caring professional, attentive knowledgeable and helpful staff…read more I especially like the app that I can use on my phone with all my exercises and a video guide so I do my exercises correctly and so I don't forget what I'm supposed to do daily. I was only authorised for 12 visits. I sure hope I get more because I am making progress slow and steady!

It seems like I've made my rounds with physical therapy in my area. I was assigned by my workers…read morecomp insurance to come here. For starters parking is great and there is plenty. It is located in an area where there's a lot of small medical offices. It is pretty quiet compared to the other physical therapy places that I have been to. The staff is nice and helpful and do not work you to death like other places. I highly recommend them.

Kaiser Permanente referred my child here. I was provided an appointment and canceled on time. This…read moreoffice is clearly money hungry. They are sending me to collections for $65. Why couldn't they bill the kaiser insurance if they wanted to get paid so bad. My son was seen at kaiser panorama city instead and this place is still trying to collect money. I called the place right now too, it's Friday and it's closed. What kind of community facility closes on Fridays. I'm going to consult with an attorney. Horrible experience at this place! This is clearly fraud. Update: I filed a complaint with Kaiser for referring me to a place that commits fraud and they reimbursed me for the $60 this place ended up charging me for a legitimate cancelation excuse. Kaiser apologized and told me they will make sure not to contract with this place anymore! If you were referred to this place by your medical doctor, file a grievance or complaint with them and they might be able to pay the fees, reimburse you or stop contracting with small talk therapy so they can stop charging people illegally. Life happens people need to cancel and the least that can be done, is to give people an opportunity to reschedule once without charging them any fees! I'm happy Kaiser listens and they will follow up and file appropriate complaints with the state licensing board.

Taking my child to Small Talk Therapy is Santa Clarita has been a wonderful experience. Summer, the…read moreowner does the intake evaluation and creates your child's goals. Cassandra at the front desk always greets us with the warmest smile and is extremely helpful with answering any questions or concerns we have. Malissa, the speech therapist is friendly, warm, caring, and patient. I couldn't ask for a better a better group of people to help my child. Keep up the great work!!

My first impression isn't good I showed up on time for my…read moreappointment and they hand me a few sheets of paperwork to fill out. Which took me 5 mins or less and I started waiting after about 20 minutes past my appointment time I asked the girl what's going on Turns out they schedule you 30 minutes early to fill out a few sheets of paperwork. I finally got called to the back and was asked what I consider a bunch of unrelated questions about my health issues this is for physical therapy after all not an internist taking in a new patient. They finally finished with me and sent me home without any therapy he said they'll do therapy next time Not a good first impression but I'm still hopeful that the PT will be good and helpful for me. On a positive note, facilities are very nice ----- After having several therapy appointments. I think the therapy is good. Better then other places I've been too in the AV

I have been going here for a few months now and I must say that Bobby my Therapist is the best, I…read morewent to another Therapist for almost a year and did not have the outcome I have with Bobby. I am an amputee and have not been able to walk with my prosthetic and she already has me walking in crutches. She truly gives her whole heart into what she does and she has the best workouts as well. She made me feel my left ankle again when I had not felt it in years. She goes above and beyond what her job description calls for. Even going as far as going out of her way to investigate what foot sole would work out best for me, she truly is amazing can't stop praising her. You will not go wrong seeing her. The staff as well is always pleasant. I love going here.

I have been taking my 3 year old son to speech therapy at the Valencia location for almost a year…read morenow. My husband and I are extremely happy with his progress. He has an excellant speech therapist whom he loves to work with every week. They also have great socialization and early intervention classes with wonderful teachers who are patient but firm with the kids. They have a pleasant staff and great therapists. I would recommend the Valencia office to everyone.

Please don't go there!! You will not like there... some of Staffs are not friendly... and some of…read moretherapists are not doing good job... and they changed everyone's schedules which can impact ... Not Worth it.. Please don't go over there.. they are bad place

So let me start off by the first person I spoke to at this location was Enrique and he truly is the…read morebest! He was able to get me scheduled in as soon as they had availability and this office ALWAYS answers their phone, unlike other offices so that's very appreciated. I called to ask a follow up question and he answered it throughly and was beyond kind and helpful. Thank you Enrique! The girls at the front desk when I went last Wednesday afternoon were helpful and so was the young man who helped me in the back before seeing the doctor. I didn't get their names but overall good experience.

Anytime you have an appointment here let's say your appointment is for 3 o'clock. Just make sure…read moreyou cancel your day sometimes once you get to the back, they completely forget you're here Typically here for at least 2 to 3 hours before being seen. doesn't matter what time you have an appointment always expect to wait more than usual Whenever you do complain about the way times they just ask if you want to reschedule well guess what the next time you come over here or you have to wait another 2 to 3 hours so I might as well just get it over with

The previous review is obviously bogus. This is a true review and if ANYONE has any doubts, my…read moregrandson is the proof of a very satisfied customer. My grandson was diagnosed with autism. They sent Ana to our home for therapy, Melody was his main therapist and a third therapist. I was so doubtful that he would even speak. They proved me wrong. Not only does he speak, he learned how to eat, sign language and more. I have total respect for all these people and the office staff people are the best group of ladies I ever met. I honestly can say, if we never went there, we'd be lost today.

Avoid this place like the plague. I went there to get an assessment for my daughter, which I…read morethought went well until I read the report. The report was very discriminatory, and strongly implied that my daughters struggles were my fault. It was very unprofessional and ignorant. When I went to speak to the Director about it, she was extremely rude. She began reading while I was speaking, so I waited for her to stop reading and make eye contact with me. Once she did, she smirked through the whole conversation and made it very clear that she couldn't care less how I felt. There were very clear moments when she appeared to be holding in a laugh. When I pointed out her demeanor she stated that she was "trying to be patient" with me. I was told that I would be contacted after they discussed the issue within the company, but It has been three weeks and I still have not gotten any attempt from them to try and resolve the issue. I wouldn't recommend anyone do business with them.

NO NO NO NO NO!!! Booking appointments seems to be an huge issue here. My first initial appointment…read morewas advisory only no physical therapy just an evaluation. My personal favorite is the Unbelievable B I T C H Y attitude from front desk staff. Too many other places to give my business where the staff does not treat the customer as their are an inconvenience by showing up at the counter. Reached out to the office Manager to address the issues.......crickets ....... no call back. That's speaks volumes about her and her sad staff. Maybe when enough people take their business elsewhere someone will figure out there is a problem ... for this customer ia little too little a little too late ! They place won a few awards years ago obviously they have fallen off hard !

The staff here is amazing! I herniated 3 discs in my lower back and could barely even stand up…read morestraight 6 months ago. Now I'm able to not only work in my physically demanding job again, but also push my body almost to the same level I was able to prior to the injury. I thank my progress to my physical therapy with this facility. Highly recommended if you want to reclaim your physical health!

They soak to employees and registry like dogs and they pay nothing on top of that. They have LVNs…read morestarting IVs with no experience with IVs and they withhold the money they owe you and then will ignore you after. People work there because there are not a lot of jobs in Lancaster and they know that. It's really sad.

Amazing staff and environment!! I felt so comfortable my mother being here. Shannon is such a great…read moreCNA and my mother loved her very much.

Staff is incredibly welcoming. The check in process is seamless. Would recommend this place.read more

my appointment is 11:30 am I got there 10:51am I was in the…read morewaiting area for more than 2hrs and another 2 hours inside the room went there early for my appointment but still waits for HOURS and HOURS what's the point of making appointments if you still have to wait for more than 3 hours this is ridiculous they just keep saying just wait your next your next but still even they say that the doctor didn't come to my room now it's already 2:11pm still haven't talk or see the doctor , and you can hear workers giggling outside the room front desk don't even care .. then you have to wait for I don't know how long to get your work status , if I can give this place ZERO I would !!!!!!!