Anytime you have an appointment here let's say your appointment is for 3 o'clock. Just make sure you cancel your day sometimes once you get to the back, they completely forget you're here Typically here for at least 2 to 3 hours before being seen. doesn't matter what time you have an appointment always expect to wait more than usual Whenever you do complain about the way times they just ask if you want to reschedule well guess what the next time you come over here or you have to wait another 2 to 3 hours so I might as well just get it over with read more

Proactive Work Health Services - Been waiting in room for 1.5 hours ‍. Wish I got payed to be here - Occupational Therapy Near Me - Lancaster, California

So let me start off by the first person I spoke to at this location was Enrique and he truly is the best! He was able to get me scheduled in as soon as they had availability and this office ALWAYS answers their phone, unlike other offices so that's very appreciated. I called to ask a follow up question and he answered it throughly and was beyond kind and helpful. Thank you Enrique! The girls at the front desk when I went last Wednesday afternoon were helpful and so was the young man who helped me in the back before seeing the doctor. I didn't get their names but overall good experience. read more

The wait time here is insaneeee. 3 hours for a pre-employment physical. Make sure you plan out to be here forever...it's frustrating. Hearing Family Feud in the lobby for that many hours was also rough employers, seek a better facility fr. read more

Took 3 days off of work came in for a walk in , the hours are supposedly 8-4pm but there always "backup" WOULD NEVER RELY ON THIS PLACE !!!.

This place was amazing, I was involved in a work related traffic collision and was T boned. Dr. Roemer took care of my pain and back knee exactly where and how to fix me. The Dr and Misty do a great job of getting to know you and seem to really care about you. 10/10 read more

The facility was unclean and the overall experience felt unprofessional. I'm not sure why any organization would choose to send their employees here read more

Worse place ever was sent here from my job to be refused the first visit..today is my second visit my appointment was at 10 am it is now going on noon and I still haven't been seen...no sense of urgency.i only give it a one star cuz I can't go no less!! read more

terrible service. waited hours before seen both days I was there. First day me and my co worker went back minutes apart and I wasnt seen until an hour an a half after them. Second day my appointment was at 1:45 didn't get into a room until 3:15 and wasn't seen by doctor until after 4 read more

Great staff, just EXTREMELY hot inside the facility. Staff and patients should have better conditions.

The overall service is poor. The communication is non existent. Even with an appointment you are told that they are unsure if you can be seen. The staff spends a good amount of time chatting and complaining about life and work. read more

Waiting time is horrible , i am not happy at all. It was better without appointment than appointment. I am not happy at all. Everyone should be advised of that horrible appointment. read more

Unprofessional. If you value your time change to another MPN if it's a workers comp case. Been waiting here in a room to get seen for over 2 hours with almost no one here. read more

Sad that this is the place you get sent to for various tests/injuries/etc... from your company. Service is terrible, i dont know if it's just the Lancaster location doing their job poorly or if it's a Proactive company-wide issue. The "doctors" dont even seem like real doctors, they ask you very generic questions that any random person would on the street. They do tests that dont figure out the root causes of the injury. Nobody here seems to care, it's just a 9 to 5 job for them. Try other cities maybe they are better? read more

For the physical therapy office ... Nothing but a great experience. Starting from when I walked in the door, Misty was friendly and efficient, I felt at ease and taken care of. When I had been seen by Dr Roemer he was so friendly, and the doctors office usually makes me anxious how ever I felt confident under his care. 10/10 would recommend this office! read more

Worse wait ever. Complete Terrible never coming here again no one should . They had to radio their own employees because they themselves couldn't locate them. Just the worst experience ever for a medical business. read more

if you want to waste a lot of your time running around when you should be home recovering use this office. If your employer has Kaiser as an option use them. They can't be worse than this.Among many problems they rarely answer a phone on any ext number and all mailboxes are full. The website is also broken . So forget"contact" that way. read more

Let me just say, I am not the one to leave reviews on yelp. I just want to say that I've been here for two different work injury and I've never experienced anything bad. Jessica always goes above and beyond to make sure that the patients are taken care of. The front desk staff is always willing to help and get you taken care of. read more

I am giving a 5star rating all because of office manager Jessica Castillo. The way she went above and beyond what she had to do to help me, is something I've never experienced before. I injured my knee at work and needed an MRI. The soonest available appointment was over 2 weeks away. Without me asking for something sooner she took it upon herself to find me an appointment the very next day. Stating that a 2-week wait is absurd. Jessica asked me to take a seat while she " worked her magic." Never have I seen such dedication and compassion for a patient like I did that day from Jessica. The personal touch she added by personally calling around to find a next appointment for me is unmatched. I appreciate what you did Jessica. And she did it all with the biggest, brightest most beautiful smile. Thank you, Jessica, your hard work didn't go unnoticed. read more

Horrible I do not recommend anyone to come here I been waiting for over 2 hours and a half and still waiting they're super slow and I do not recommend this place for a DOT or drug test read more

I'm so annoyed that I can scream or rip my head off. This job wanted us to come and get a physical and drug test at this place and said it shouldn't take long. I get here and fill out the documents and get back in line only for some young dude to skip me. Next I finally get to the back and I'm thinking it is a good thing until I am watching the time and it's ticking. It took two hours for someone to acknowledge that I am there and then when she took my blood pressure I was still upset and the results were really high. And the MA is like omg this is really high I'm gonna give you a moment to settle down because we can't record this for you're exam. So I'm trying to stay calm and then it finally went to normal. I've never had to go through anything like this man this job better be worth it!!! read more

Proactive Work Health Services - Exam room - Occupational Therapy Near Me - Lancaster, California

Initially, the secretaries were nice and accommodating. I'm very displeased with the services they had to offer, what they're utilizing are PAs to see patients they are not doctors, they are PAs (physician assistant), and they don't listen to patients' complaints they just try and cover up symptoms and not addressing the the main problem. They are not even good at assessing patients, they are very poor in doing so. I would say that even a nursing student does better. They're not doing an extra step to uncover the cause of their patients' complain, they're only good at sugar coating the symptoms. One of the PA's they have even thinks he's better than a doctor and discredited my doctors finding. What is 18months education compared to a Doctor of Medicine's education? In short, they basically don't know what they are doing. If you as a patient want a to be taken cared off the way you should be, go somewhere else! The reason for the one star I put on for this review is just because of the receptionists they have out front. read more

Refusing to give any sort of time estimate for a wait is very poor customer service, makes it impossible to know if you will be able to make it to a following appointment, and causes unnecessary stress and impatience in customers. I have no choice but to come here for work, or else I definitely wouldn't. They know people generally don't have a choice, so they don't care. read more

First one here to do a drug test and keep in mind they open at 7:30 so i been waiting to use the restroom and a hour later two individuals walk in and get served before me. Like service the people who came on time to be seen. Also i waited an hour and half to only just be told they cant see me because they dont do my company referrals. Poor excuse of trained medical providers and need to be better trained or put someone who actually knows how to do their jobs read more

This place is horrible. Staff is UNPROFESSIONAL. I was waiting literally 8 hours for a drug and physical test . Staff does not communicate with patients with any type of delay. THEY NEED TO FIRE EVERY ONE read more

Jessica was really help ful with all my paper work i needed to turn in to work She made everything easy going for me much appreciated it Jessica thank you read more

Ms. Jessica, was able to assist me with my MRI scheduling and being able to see a provider. She went above and beyond with getting my medical appointments address in a timely manner. She was very knowledgeable and helpful with assisting with processing my EDD paperwork. She sets the example for excellent customer service for her coworkers to follow suite. She is a true asset to Proactive Work Health Services. She makes that work place a much better place. read more

Rude staff. I get that we have a pandemic going on. I had to come here for an injury at work, and they were rude and they ignored me until an hour and I called in advance. They kicked me out the first time bc it was at max capacity. Five people left and I rang the doorbell and waited and she ignored me. I opened the door and she said she'd meet me outside. I told her I was waiting outside while there was only two people inside and she said she didn't notice me when I kept ringing the doorbell. They need better employees. read more

The staff was amazing very fast and attentive the medical assistant Dominique was by far the best handled my test with care very welcoming and has great energy read more

Yikes if you have to get anything done here make sure you schedule and make sure you clear your whole entire day you will waste your whole day here they are rude customer service the young ladies do not care for helping people!!! I was here at 12:20 did not get seen at all had to reschedule and come back the next day then the lady had an attitude because I asked if I can reschedule after sitting there from 12:20 to 2:20 without being called 13 other patients went ahead of me 13 I didn't complain was there patiently. If there's any way that you can get this done in Palmdale or any other place go there because Lancaster facility is horrible all the staff that work here all the way down to the SLOW SLOW SLOW nurses and doctors horrible all horrible!!!!!!! read more

I was scheduled for a follow up appt post acupuncture at Proactiv. I got there 15 minutes prior. With the waiting room full, I suspected that there was going to be a wait, reception informed that there was 3 to 4 hours wait even with an appointment and all these people were ahead of me. I understood, it is Friday, there is going to be a lot of work comp injuries or walk ins on a Friday afternoon. I was called in about 1 hour, I had agreed to see any of the three different providers I had seen in my past appointments. All 3 were Nurse Practitioners that were good, knowledgeable. so I did not have to care which one of them I would see today, since I had seen them all. But the provider today was a surprise one, he was a "real" doctor as the medical assistant put it and she led me to this Telemedicine room. I objected and said, "I would rather see one of the providers I have seen in the past in person". She stated, "no, it is okay, you have to see him first and then you are going to see your providers anyway", and she closed the door. So I thought maybe he's just easing the load on his office on a busy day and is going to do some preliminary work. This turned out to be the only provider I would see. First part of this appointment was this provider trying to make me understand that health is a big circle and zeroing in on a health problem to just be work related is unreasonable. Essentially, it was quickly apparent that he was inherently biased toward the presumption that health issues would not be related to the workplace. He had no knowledge about dentists' work conditiions and practices and the chronic pain issues that arise in the field. He repeatedly claimed that he did not believe it was possible for a fit, 45 year old dentist to have pain even though I repeatedly advised him that this was a common occurrence in the field. He repeatedly asked me if I was injured picking up something or something sudden happened, also something that may have happened at home and may better explain my neck, shoulder and upper back pain. I was again confused since my work comp claim had been fully accepted by the state comp insurance and this investigation is usually done at the first appointment or through the company prior to acceptance of the claim. The purpose of my visit was merely a follow up after completion of acupuncture yet he remained argumentative about the possible cause of my pain. At that point, I started to feel that this person is assuming am just trying to get away from my work. I told him that he can look at my records. I have not taken a single day off of work comp with this. Rather, I have used my own sick time. During the discussion of pain management, it came up that I was taking Ibuprofen and Meloxicam (another anti-inflammatory with less gut side effects as I was starting to get stomach acidity), he asked me in an accusatory manner, where I was getting these meds from, I said my other doctor gave me a prescription and Ibuprofen is over the counter anyway. He again accused me of using work comp and private insurance to get double treatment. It was clear that this person had not reviewed all the records, I told him that this prescription was also given by my work comp doctor, I further explained that this was my old claim that was closed in 2015, and I had future medical care, and this was not a secret as all his Nurse Practitioners that I have seen are aware. This appt turned out to be little more than a lengthy, accusatory interrogation. He repeatedly spoke about the need for a diagnosis and even when I explained my history of symptoms, the diagnostic rule outs that had been already done for lupus and fibromyalgia, he continued to claim the need for a diagnosis. This was quite absurd given he is a doctor who should have access to my prior records. I even told him that I had been diagnosed with degenerative disc disease , which he ignored. Eventually, when it became apparent that he was actually not bothering to listen to what I was explaining, he quite misogynistically claimed I was "getting emotional." From the patient's perspective it's the doctor's job to get the diagnosis. I could only tell you how I feel and relay my symptoms, which he said didn't make sense. I'm not sure if he was implying that a woman trying to tell her side of the story is acting out of emotion. He asked me if I did any yoga, said yes, he asked me how many times, I said I try to do yoga once a week mostly stretching nothing too intense, I try to vary my activity, try to do strength training, jog some days , different things throughout the week sometimes just walk .He indicated and asked if I had no pain doing those. I said I have pain constantly doing everything, even at rest. I just don't want the rest of my body also breaking down because of this. I would like to write more, but no more room here. Please if you have to go to this office, refuse this Dr. He is a disgrace to UCLA School of Medicine to say the least. read more

I was real Pleased withe level of service i recived here at Proactive Work Health Services Jessica Castillo Center Manager and her staff went above and beyond to help me find a solution to my situation when no one else would help me i was trying to get my Medical for my CDL reinstated and after countless dead ends and forms that wer denied and an all around run around with no solution in sight i was blessed with finding Jessica Castillo she spent countless hours on the phone trying to get me to the the solution that i needed so that i could get my CDL back. I apreciate the hard work she put into helping me when no one else would thank you so much to you Jessica and your Proactive staff. read more

The wait time for this location is ridiculous. I had an appointment and I am still waiting to be seen for a follow up after an hour and a half! I transferred to this location from a different one to be closer to home, but I am going to drive an hour each way to the previous location just to not be here anymore! If you have to be seen by this company, use a different location. read more

Good afternoon, the assistance that I received from ProActive is excellent. Doctor Richard Gonzalez and the staff are friendly and very professional, extremely helpful. I was very astounded when a Doctor's Office can make you feel so comfortable. Thank you and have a nice day read more

This is LITERALLY the worst clinic or medical office I have ever been too. The front desk clerks and the medical assistants/nurses who work here are rude and they forget about their patients. It's unfortunate that this company serves so many healthcare workers. I actually had to do my own first aid for the provider, comical. read more

Be ready for a long long wait. Patients not wearing mask in waiting area and staff saying nothing about it.

I took my drug test for a job and it came back positive, due to me taking Norco from a recent accident, I was in. Because of no one calling to let me know, it came back positive, I almost lost my opportunity of being hired. Please make sure you let them know, that you are taking prescribed medications, so that they can note it. As a matter of fact, take your prescribed medications in with you. Its better to be safe than sorry. Though they only do the collection with your samples, they should atleast ask you, if you are taking medications. It's better to be safe than sorry! read more

Slow. They claim to take it in order. But not do. I was first in and been here watching mere arrivals just arriving taken ahead

Came in on a Work Comp injury for a Co-worker who couldn't drive himself in... waited for over 4 hours just to get an X-ray and see the doctor. Maybe they bill on how long the injured is sitting in the room knowing the big corporations will pay their bills! Empty waiting room, terrible customer service! Unfortunately the normal clinic we are sent to closed early for IT issues they were having. read more

Proactive Work Health Services - Occupational Therapy Near Me - Lancaster, California

I came here to get my TB test and vaccine titers for work. If you work at the hospital for AVEMA call ahead and make an appointment. I was able to bypass the waiting room entirely. The girls who helped me were very friendly. I had a little trouble finding the place. Its right across from the hospital on Ave J, but its set back behind the older buildings. I would be happy to return for future workplace health checks/tests. read more

Proactive Work Health Services - Occupational Therapy Near Me - Lancaster, California

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Your time means nothing here. Having an appointment doesn't help you in any way. Long wait times, and mediocre (at best) service. AND they don't know how to take your blood pressure. Mine is NEVER high, in fact, I get compliments about how perfect mine is. When I come here, always an issue. Plus they weigh you while you are wearing work boots, jackets, pockets filled with stuff...so my dmv physical for work has a totally accurate weight for me read more