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    Community Therapies

    3.0 (2 reviews)

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    DV Therapy - Happy Fourth!

    DV Therapy

    3.9(16 reviews)
    4.0 mi

    I was told they had availability for speech and went through the whole process for over a month,…read morecalling them, texting them, emailing them, calling my insurance because they referred me, calling to find out if we got accepted after the consultation all to be told they were full. That was the first question I asked and have very limited locations I can go to. They wasted over a month of my time and never got back with me throughout the process. I contacted them every time. I asked to be transferred to billing, to a manager, to anyone other than Juan and was not allowed to. This is my first review I have ever made online. That's how bad this experience was. So frustrating!!

    Eva was inflexible and held firm that there was a 10minute late policy. I called at 11:08am,…read morestating I was running late but will be there in a few minutes. I had pulled into the parking lot at 11:11am while still on the phone with her. She stated that since we were over 10minutes late, the late policy applies. I explained that I signed documents that stated a 15minute grace policy. She stated maybe I had signed the documents before they updated  the policy & I explained that I am a new client, who just signed the documents, I don't remember the 10 minute policy but remember signing a 15 minute policy. She rudely stated the 10 minute policy is "posted all over the office" and at the bottom of the confirmation emails & they will NOT be seeing my son today. As I new client, I have not seen/noticed these notices posted "all over the office". I texted a screenshot while in the parking lot of the 15 minute policy I signed. I then called again. And explained I was late due to a toddler blowout; not wanting to drive my son in a poopy diaper/pants and bring him on time in such a state, I spent extra time cleaning him up. No understanding or care from Eva, stating that she will bring the concern to management. I could have shown up on time, and spent that time cleaning him up in the changing room. I do not understand how there is no grace or accommodation considering they are the ones with conflicting policies. According to the policy I signed 13 days prior, I was within the grace period. If they had me sign "outdated" forms, it should at least be accommodated. Also, my son is a toddler. The therapist Jackie made it clear the therapy time will usually be only about 30minutes instead of 45 minutes due to a toddler's attention span. I would have walked in with my son at 11:13 the latest (we had parked by 11:12am as I explained to Eva), had a full 30 minute session & still have left before 11:45am, giving the therapist the allotted 15 minute clean up time. They take their lunch at 12:00pm (as posted on the front door-NOT posted though? This 10 late minute policy) so there were no other appointments after me, they could have accommodated my son and I for our appointment no problem without interfering with their lunch or other clients. I am floored they wouldn't have let us come in for our appointment when I followed the policy I signed with them. Due to her unapologetic attitude, rudeness and inflexibility with an inaccurate policy, I let Eva I will most likely be cancelling future appointments and will be looking for another provider. No concern or apology.

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    Community Therapies-Baby Steps

    Community Therapies-Baby Steps

    3.0(2 reviews)
    1.3 mi

    The previous review is obviously bogus. This is a true review and if ANYONE has any doubts, my…read moregrandson is the proof of a very satisfied customer. My grandson was diagnosed with autism. They sent Ana to our home for therapy, Melody was his main therapist and a third therapist. I was so doubtful that he would even speak. They proved me wrong. Not only does he speak, he learned how to eat, sign language and more. I have total respect for all these people and the office staff people are the best group of ladies I ever met. I honestly can say, if we never went there, we'd be lost today.

    Avoid this place like the plague. I went there to get an assessment for my daughter, which I…read morethought went well until I read the report. The report was very discriminatory, and strongly implied that my daughters struggles were my fault. It was very unprofessional and ignorant. When I went to speak to the Director about it, she was extremely rude. She began reading while I was speaking, so I waited for her to stop reading and make eye contact with me. Once she did, she smirked through the whole conversation and made it very clear that she couldn't care less how I felt. There were very clear moments when she appeared to be holding in a laugh. When I pointed out her demeanor she stated that she was "trying to be patient" with me. I was told that I would be contacted after they discussed the issue within the company, but It has been three weeks and I still have not gotten any attempt from them to try and resolve the issue. I wouldn't recommend anyone do business with them.

    Community Therapies - occupationaltherapy - Updated May 2026

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