If it were possible to give this place negative stars, I would do so.
I came here for the first time several weeks ago to get a fill. I had a pink/orange gel polish on. The woman who had done my fill did not fully remove the pink/orange gel polish and because she was an older woman with glasses and attempted to make polite conversation despite the language barrier, I just accepted that I would have to look past the numerous pink orange dots floating in my new gold tipped French manicure. My best guess was that she could not see and had done her best and I didn't want to penalize her for trying so I tipped 25% and decided to try again.
Additionally in my first visit a pretty, young African American woman came in and addressed one of the technicians as her friend and asked if she had time for her and the technician told her to go away and not come back. When I asked why she was sent away, the technician said "too difficult," though she didn't seem as such when I came in.
My nails began to lift sooner than normal and one of my nails cracked and broke off several days later. I came in an hour before close and the nail technician, Tao, told me she could not see me because they were closing. Not knowing what to do, I just stood there. She finally consented to taking me and as she repaired the nail, she noticed the pink/orange dots punctuating my nails. She spoke to a woman next to her who inspected my nails and then she offered to do them over for me. Because she had said she was closing and because she had made it clear she was frustrated, I told her I could not ask her to do over someone else's work and that I would just live with the nails as they were and make a proper appointment with her for my next fill. I tipped her $5 for the nail repair and thanked her for her time. I presumed any unpleasantness was just a natural response to wanting to be done for the day and being stuck with one more person.
It came time for my fill and so I made an appointment with Tao same day. When I sat down I mentioned that I was glad to finally get rid of the little pink/orange dots and as she was removing the gel, she said she couldn't get them out with just a fill and that I would have to pay for a whole new set. I reminded her that the other technician did an awful job, but I just lived with it because I don't think she could see very well.
Because the technician before her used the Dremel to file down my pink/orange gel polish and did not fully remove it before filling the nail, it would make sense to me that she would only need to use the Dremel to get the pink orange dots out by grinding it down as part of a fill and then when she filled in the nails again, the problem would be solved.
She told me so shortly she could not get the gel polish out stating it was "under the nail" when it was not, but rather ground and refilled in by her coworker and she told me that she didn't know where I went to before (the same nail salon) or what happened, but it wasn't her problem and we could either proceed with me paying for a full set if I wanted the pink/orange dots removed, or that she would just fill in the nail as is for the price of a fill.
She had barely taken off the gold gel polish tips before she became super short with me. This is the point where I gave up and asked her what I owe her for beginning the work. She charged me $5 for removing part of the polish and then I left.
Working in a customer service position myself as a flight attendant, I go out of my way to be polite, kind, and accommodating and even if service is subpar, I will tip graciously the first time no matter what to prove myself a worthy customer.
I can think of no other way than to describe this as a sh*t experience in 3 parts.
-The first woman did a terrible job and I am sure she could not see, but she was still nice and tried her best I am sure.
-The second woman, Tao, on both occasions was short and impolite. In offering to do a half ass job unless I started over, I felt like I was being deliberately price gauged.
I do not recommend this place at all and would strongly suggest you go elsewhere unless you have already established a relationship with this or any other technician and walked away with satisfactory results.
Pros: Pretty artwork on the wall, reasonable color selection, massage chairs have a reasonable amount of power compared to most.
Cons: Terrible attitude from technician, terrible service, terrible fill if you get a nicer/older woman with glasses, price gauging, no consistency unless it comes to a terrible attitude. Also, it didn't seem right to deny service to the young lady who came in because she didn't seem difficult at all.
This was a truly disappointing and awful experience despite my best efforts to give it an objective and fair try. read more