Car buying should be a fun, exciting and memorable in a positive way. You never know what someone's…read morestory is. But, when the customers are buying a car they are buying something that will hold and create memories. Our first Hyundia was a 2017 Santa Fe that we bought while stationed in Oklahoma. That car holds many memories of road trips, military moves, the drive home from the adoption celebration of our two children and so much more. Last night we had nothing but the best at Southern Hyundia in Newport News. When we arrived we walked up. The goofy family of four that we are. As we approached the doors, Joel popped on out. He was as jolly as could be ready to help. Now I was already nervous walking in to start this process as we just had a negative experience at a different local dealership for a different brand 6 days prior. So I was slightly expecting the same service. Joel proved us wrong in just under a minute that he was here to help this family of four. He greeted us, introduced himself, then asked for all our names. He shook our hand including my children which is a major plus in my book. He heard our daughter's name and pronounced it correctly not once but twice. For whatever reason some have trouble with her name. He asked what we were looking at and we began the process. He provided us with a lot of information about Hyundia, what they offer, what comes with a purchase and so on. He knows his stuff. He showed us the palisades that we wanted to see. He explained all the trims he had. He not only spoke to my husband but me as well. That is a big deal to me. My husband and I work together not separate. We make decisions together. He was engaging with our children the whole time. Our test drive was fantastic. Simple and painless. We were able to test drive just us as a family of four. Joel stayed back and let us go to town. We were able to be comfortable and have candid conversations in the car while I drove around. When we got back we were ready to talk numbers, sign that dotted line many times and go home with our new family vehicle. Joel got our kiddos set up in the lounge with snacks, coffee and water... don't judge they are 13 and 18 LOL. He got my husband set up with a coffee and took care of me as well. We sat down and went through the process. We're were greeted a few times by different employees. It began to feel more like a business deal with family. I liked that the "numbers" were processed through in an open area behind a few glass windows. Made it feel more transparent. Once we talked numbers and settled on something we were set. We headed into Chris B.'s office. He was the money man. He got us all set up, was very thorough in his work. There was a video we had to watch and engage with. I personally had no problem with it. It made me more informed. Chris was professional and engaging the whole process. He made sure we were taking care of. When we negotiated a few times not once did he seem annoyed or irritated. He did his job, but was positive and respectful in all his approaches. Hyundia itself seems to care. We had the same top notch service in Oklahoma. Almost identical. We actually became friends with our sales associate so much so that I sent her a text once I was home about our new ride. She was excited for us. As we were going through the whole process I was looking for signs that this is what we should be doing. I've been doing that for a very long time. Last night was one sign after another. Without going into details, cliff note version... Maine, children, college, military, retired military, and much more. In the end we purchased a 2026 Hyundia Palisade Calligraphy Edition in creamy white. Now I shall go grab myself my emotional support water bottle, a blankie and sit on the couch... to read the manual to our new whip! I highly recommend Southern Hyundia in Newport News. If you go I hope you're blessed to work with Joel and Chris B.

Absolutely unacceptable…read more I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don't pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change for around $69. So blaming this on "full synthetic" does absolutely nothing to justify the price. In my opinion, $181 for a basic oil change is grossly excessive and completely out of line with what customers should reasonably expect. I walked out feeling taken advantage of, and the explanation afterward only made it worse. The issue isn't that I can't afford $181. The issue is that I expect a dealership to operate with some level of fairness and transparency. If you can't trust a dealership on something as simple as an oil change, why would you trust them with a major repair? If you service your vehicle here, get the full price in writing before they touch your car. I will absolutely not be back.

The staff is so nice and helpful here…read more I called ahead to make sure they had the part I need. I was changing the cabin air filters in our vehicles. I also picked up some windshield wiper fluid and grabbed a sunshade. When I went to the register the worker asked if I wanted to take the shade outside to make sure it fit first. I thought that was super nice. It did fit and I did purchase it.

Awesome service! We purchased a battery ... it was installed, and we were on our way in less than…read more30 minutes! Thanks guys!

There are 3 segments to the business: service, sales and finance…read more Service gets 5 stars. Work is usually good and done on time. Scheduling an appointment is difficult. They seem overworked. Sales gets 5 stars. They have good and honest sales people who are friendly, helpful, honest and not pushy. Finance gets 5 stars. Sales, service and finance work well together. Finance is honest, competent and friendly.

How many good things can I say about this Honda dealership. We called them this morning because our…read morerear brakes were bad and one of the rotors was bad. We asked for an estimate after having gotten an estimate from another auto repair for $755. Their estimate was less than $500 for the same job. Also they fit us in right away because we are going out of town tomorrow and we were afraid to drive the car like it was. From now on anything we have to have done to our car we will definitely be going to Williamsburg Honda.

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

This Advance Auto is one of the best in the aftermarket parts business. They have always provided…read moreexcellent service whether it is wholesale or retail. The employee's are well versed in all aspects of automotive parts with great management also.

This is a great crew !!!!! Quick and very curious. They review all the options with you prior to…read morestarting any work.

Top-notch professionals. Walked me through the different choices and provided the best value for my…read moreAcura MDX. I noticed very reasonable prices for engine and cabin filters, but I was most impressed when they showed me the engine filter and recommended I wait until the next oil change. Thank you for an honest, easy, and fair-priced service.

Goode's automotive is my go to repair and maintenance shop for over 25 years. Always fair and…read morethorough with their work. Highly recommended.

All the Single Ladies (& anyone else!) if you want an HONEST, friendly repair shop this is the…read moreplace to take your vehicle! I have been taking my cars there for years. They treat you right and make sure your satisfied. You can trust these guys with your repair issues!!!!

I had a tire on my car that consistently lost air pressure. I took my car there and within 30-45…read moreminutes it was repaired and I have not had a problem since. (This was 2-3 months ago.)

My Ford Explorer is running like new!!! All my passengers can feel the difference!! They were…read morefast and friendly!