Walked into Advance Auto Parts on a mission: new wipers, and absolutely no idea how they were…read moregetting on my car. But then I met Deborah, and she understood the assignment! She didn't just ring me up -- she came outside, installed the wipers herself, and made sure everything was perfect. That's top-tier customer service right there. Huge shoutout to Deborah. She turned a stressful moment into something quick and easy. Highly recommend this location!

Money hungry and unprofessional! They took my car parts into the back and came out saying they…read moreLOST certain parts! Then told me to "Just buy another". It is ABSURD and inconsiderate to misplace costumer's car parts then expect them to spend more money to buy what THEY lost! Stay away from this establishment or risk being taken advantage of and them creating situations where you have to unnecessarily spend more money! Now my car will be down longer to search and buy the part they lost. Huge inconvenience!

My car's key fob needed a new battery, so I stopped here on my lunch break. There was plenty of…read moreparking available. The staff weren't the friendliest, but 1 of them did tell me where the batteries were. I picked my battery, which was right at the cash register, paid, and was on my way. I would go back if I needed something. Maybe the cashier was having a bad day.

WE LOVE TIME. very officiant. Held the part for us and knew what he was talking about. we love Tim!!read more

No better than the things sold in auto parts store. Work for…read moreBG and used the products nothing fancy or great

From the owner: BG of Tidewater is Hampton Roads VA Wholesale Distributor of BG Products. If you would like to…read morepurchase BG items please find your closest shop at www.bgfindashop.com BG Products, Inc. is dedicated to making vehicles last longer and perform better in the meantime. Every business day more than 100,000 shops, dealerships and technicians worldwide use our products, services, tools and equipment. Each of these products and services has resulted from decades of research and close interaction with automotive professionals on the job. In partnership with an international family of distributors, BG serves the driving public with innovative products and proven programs of automotive maintenance.

Very nice guys to deal with. Honesty is at the core of your business. Have bought some quality…read moreparts at a very reasonable price. Definitely recommend these guys.

Been here several times in the past year. Sme of the best prices in town and if he don't have it he…read moregets on phone and checks around. Def will do buisness with them again.

If there was a star for below 1, I would have chosen it. they said they would have my car fixed in…read moretwo weeks, and now eight months later, they said the job could not be completed and I had to call the cops to get my car back, and now I have to go to civil court to get my money back for a job they did NOT do. NEVER take your car to this establishment, as they are crooks.

Bought a transmission from here. I called ahead so the part would be ready for pickup but when I…read morearrived nobody knew where the part was and I had to wait an hour for them to find it. It must have still been in the car because the transmission mounts were broken and they tried to epoxy them. I wouldn't recommend buying from them. It took 4 days of me calling and hassling for me to get a refund for the part. Stay away!

In the middle of torrential rain storm, my driver's side windshield wiper flew off my car. I was…read moreable to navigate to this store and secure a replacement. It's cramped and crowded, and most of the customers weren't observing COVID rules, although the staff seemed to be. Gave the clerk $20 and she quickly and easily installed the replacement for me in the rain. Traumatic situation corrected! Probably could have solved this for less money some other way, but it was critical given the situation to have it handled immediately.

Not very happy. Bought brake pads from this store. No one ever opened the box to check contents…read more We never used the brake pads because that wasn't the problem. Took brake pads back for a refund and salesmen opened box and one set of brake pads was missing. Well we didn't use them and I truly believe they weren't in there when we bought them. Since it's a our word against theirs, we're basically out $40 for brake pads we can't use. Check merchandise every time before you leave the store!!