My truck was having problems starting so I decided to take it to O'Reilly. The helpful technician…read moreBrandon, quickly diagnosed the problem as a corroded battery cable terminal. The replacement costed less than $7. Where Brandon went above and beyond was installing the new terminal. The old bolt was so rusted and fused to the cable that it took Brandon an hour of hard labor to get it off. During the entire process he maintained good humor and a positive attitude, even when he banged his knuckle on the engine trying to get the stubborn nut off. I am a bonified O'Reilly customer from now on!

My poor battery was evidently old and crunchy, I had to get a jump to make it to here. I was helped…read moreon the phone by Brian, and he was still there when I made it in. He put a new battery in for me very easily and that saved me a trip before work tomorrow. I greatly appreciate his expertise and knowledge. The store is nice and clean, so is the lot. They have great stock and are always nice. This my go to for car items that don't require me to go to a shop. I have been here several times. Bless them for keeping late hours.

I had mentally prepared to come in and spend over $100 on some items I needed for my car. I came in…read moreand explain to the representative what I needed and wanted and he was very attentive and detailed on what the items were, their location and even checking the warranty on my car battery. When you buy car batteries from Advance Auto Parts, make a calendar reminder to have it checked periodically so that you can take advantage of the warranty that will replace any defective battery within the stated period. He graciously installed the new battery for me with no charge. I never felt duped or pressured into buying items that I didn't need or understand. I don't claim to be a guru when it comes to car parts and accessories so I do appreciate the honesty and willingness to help. Located in the Southern Shopping Center, the store has its own small parking lot. They do offer a 10% military discount but if you sign up to receive their emails; you'll find various promotions that tout 20% off when you order online for delivery or pick up in the store. An overall positive experience and I'll continue to patronize this business for my car care needs and accessories. They are able to look you up by telephone number if you need your order history. If an item isn't in stock, they'll check their database to see what nearby location has it or have it special ordered. Most people would think they'd just have the little tree air fresheners and items to wash your car but they have an array of products to keep your car looking good, smelling good and running even better.

I had an excellent experience with Justin last week. He went out of his way to find what I needed,…read moreordered what wasn't in stock, and called to tell me when it was in. The gentleman who helped load my car with very heavy golf cart batteries was also extremely kind and professional. The customer service I received was outstanding.

Called yesterday and talked to Lisa! She pre-qualified me and explained everything! Got an…read moreappointment for this morning and was in and out in less than 3 hours.

In the mist of unfortunate events and getting a screw in the tread of my husbands truck over the…read moreweekend and no business open or available to help with oversized wheels. I reached out to RNR first thing Monday morning and Joan- I believe was her name was so patient and kind. Asking all the right questions and understanding the urgency of our ask. She got the truck in there diagnosed and repaired without having to spend the entire day waiting. The amount of relief my husband and I felt. We are moving out of state but definitely recommend others.

Great service. Prompt. Courteous. Professional…read more Initially went in to have my front tires replaced due to tread wear. The technician working on my car informed me and showed me first-hand that both of my front rims were bent badly (most likely due to the crappy roads in VA) and referred me to another shop for repair. Greatly appreciated the information and brought to light why my steering wheel would shake badly when going above 40mph. Ended up shifting the newly replaced tires from the front to the back as the tech advised to reduce the "shaking" until i could repair the rim damage. Any other shop would have just replaced the tires as requested and not inform me of the rim damage. Highly recommend their service.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

I stopped in today because my car was acting up.. long story short they were closing in ten minutes…read morebut I asked them desperately to check out my car to see what could be wrong. They ran multiple diagnostic scans on it and checked out everything they could manually.. eventually they figured out the problem and fixed it (no parts were needed just oil and a couple other things). When they were done I said "let's go inside and we can settle up".. they told me no need I didn't owe anything. I offered to tip cash to both individuals that helped... they politely declined. Can not thank them enough!!! I pulled away almost in tears with the care and treatment they gave me!

Stay away. NAPA is a corporation of liars, thieves, and scammers. And this one is just the same…read more Purchased a premium remanufactured alternator in July of 2013 that comes with a lifetime replacement warranty. I reserved it online and picked it up in the store. Here we are, a little over two and a half years later and the alternator dies. No worries, I say underneath the disappointment and frustration of the situation as a whole; the alternator is covered by a lifetime warranty. I can just show them the reservation, take the dead alternator back to the store, and they would be able to scan the barcode, look up the purchase date, verify my information, and replace it under the terms. Sadly, this was NOT the case and is why I will NEVER shop at another NAPA ever again, and will tell everyone I know to avoid them at all costs. I took the defective unit into the store. The unit, I might add, still has the barcode on it. The gentleman at the counter scanned it and said the only alternator of this kind that they sold was back in 2008, and that they would not honor my warranty due to the fact that I've lost the receipt. I even still have the original box and testing readout from when it was sold. NAPA used to stand for quality. Now they simply stand for lying and thievery.

I needed someplace that could do a state inspection quickly. Childress was recommended by a friend…read more I called the night before and a friendly service person let me know that state inspections were done on a first-come, first-serve basis and that it would be best to be there early. I arrived at 6:45 to find several others present, just as the gentleman said. The check-in process was simple and quick, yet friendly and personal. I was finished and out of there by 8 am, having met some very nice people as I waited. Don't look for a waiting room nor a lot of amenities, but expect great service!

Avoid at all costs. I took my antique truck in it had a bad rear brake line and I just didn't want…read moreto crawl under and do it. I left it told them what I wanted. Next day 1200 estimate they did a whole truck review and included all sorts of things some I had just fixed ???? I said no just fix what I brought it in for. They refused said 1200 or nothing and by the way you owe us 80 for the inspection I never authorized or requested. They figured they had me because I couldn't leave. Luckily a neighbor close by I could escape to after paying their 80 dollar ransom. Can you say CROOKs

Great shop. They've done anything and everything to the mess of vehicles I've brought in over the…read moreyears. Never had any issues with their work and the prices are fair.

The employees here give excellent service. Everyone is well knowledge and trained in their job. I…read morehope that I do not have to come back with a car that has been collided into but would pick this place if I had to.

Best place to go if you need a nail removed from a tire! Great customer service! Micheal came out…read morefrom behind the desk to greet me. Very polite, very respectful, very professional. I asked how long the wait was, it was a bit long. He told me to wait and grab some tools cause he might be able to fix it real quick. The nail didn't pierce anything vital just stuck in the tread and didn't need a patch/plug. I was in and out faster than it took me to do type this review. Great customer service by micheal! Give that young man a raise!!

This store was close to perfect with a hiccup that I felt a 5 star was not representative of my…read morevisit. Other Discount Tire experiences have all been strong, I'm a fan. While driving my daughter's car out of town I got a nail and luckily made it into the shop. Lordy they were busy for a Friday. However, customer service was professional and friendly. Staff looked at the car upon checking in. Unfortunately the promised wait time was 2.5, but all good in their nice month AC, outlets and complimentary bottle water. My deduction was over the Men's room which was dirty, had debris on the floor and no soap or paper towels. I did let staff know. The car tire was pulled and a single nail located which the tech showed me. He was friendly and efficient. My problem was solved and back on the road with no charge as patches are complimentary. Thank you Discount Tire. 4.5 rounding down with dirty men's room with no soap or towels.