Came in to get some new window wipers for my car and had the best service from a gal there by the…read morename of Amy. She even came out in the cold rain and put them on for me! I will definitely be coming back here!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I TOO HAD A BAD EXPERENCE WITH THE OWNER STEVE, AS GOOGLE AND YELP REVEWS SHOW. Just so you know,…read moreI'm a 60 year old, gray hair woman, with a nice silver Honda CRV. Someone (Don) I had met at the senior center when my car's serpentine belt came off, was a friend of Steve's mechanic Craig (he must be a saint) said, that he could fix it for me. I was told it could be done the following Sunday. Don and I arrive around 10:40 am, and there was a huge semi parked in front of the office, where I thought we were going into...Don, who was a very poor communicator the whole week as well, (because he had to control everything, all the time) went to the right towards the mechanics building (I didn't see the sign) and I went to the left, and parked in front of the office. I saw 2 guys on forklifts, so I waved and smiled at them. And before I could get out of my car, Steve (didn't know he was the owner) yells at me..."WHAT ARE YOU DOING HERE?" I said out my window, "I'm with him", pointing at Don across the way. Steve then says, "You need to leave, you're not supposed to be here". I said, "How do you know what I'm supposed to be doing, I'm obviously here for a reason". Well, that pissed him off and he said, something else, again condescending me, to which I said, "Do I look like a criminal? Do not condescend me". He got off the lift and went running to Craig to tell him, not to help me. So Satan's tool, wins again.... ALL BECAUSE OF HIS INSECURE, SEXIST EGO!!!

The rear view mirror on the passenger side of my car broke off. Casey not only had the replacement…read morepart but was also able to fix it and use the colored shell from the broken mirror so we didn't have to get it painted. It took less than an hour and the price was very reasonable. We are very happy with the service.

I had a very good experience dealing with this dealership. Everyone from the salesman to the…read morefinance person was so helpful and good to work with. They took care of me from the start. I told them what I was looking for and my budget and they got me that and then some. I was very pleased!

Deceptive sales practices, beware. I recently purchased a used vehicle from Chevrolet of Walla…read moreWalla. The vehicle was delivered with only one Key. The missing key was not disclosed prior to purchase. In my 58 years of driving I have purchased many vehicles from dealerships, never once has a vehicle come with only one key. The sales manger failed to rectify this problem. The Tricities Chevy dealer wants $400 for a replacement key. The Walla Walla salesman offered a replacement key at their cost of $80, to which I agreed. However, after contacting him twice to set the key replacement up, he has ignored me. My recommendation would be to shop somewhere else if you want a Chevrolet.

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Horrible customer service. Didn't stick to their word on the return policy or calling me back on…read moretime. They returned a part for me and it took a week to post into my account. Reporting them to the Better Business Bureau. The Owner Mike is very dis respectful. Would never do business here again.

bad service, charged for shipping and re-stocking fee on a part they sent that was wrong....read more

The only place to take your car or truck for repair. Honest and fair…read more I had a tundra in to have the brakes replaced. The front rotors were turned. Several months later, the front brakes were grabbing. Turns out the rotors were warped. Main Street Conoco took care of it, and didn't charge me a penny.

BEWARE. My daughter took her car in because she thought she needed the brakes done. This place told…read moreher she would need pads and rotors plus they charged for the inspection. I had her get a second quote and the second place told her the brakes were fine. In fact they were only at 50%. Lutrells tried to take advangtage of a college student.

CONSUMER BEWARE: I will never go back to Luttrell's. I took my 2006 Lexus in to repair my faltering…read moreair conditioner. At the outset I told the person at the desk that I had a check engine light for a code indicating that the evaporative fuel system had a leak. I told him that if the code (P1420) was still the same to do nothing further. After a few hours, I received a call from the same person indicating that I needed a new air conditioner compressor and that there was a small leak from the condenser. When I picked up my car, I was billed a total of $166.62 even though no repairs were performed. $75+ was for looking at the check engine light. The code, which was the one I told them about, was not even erased. I am no mechanic and, in fact, I have very limited mechanical ability. However, it is very easy to check these codes and erase them. I took my cheap code checking device from AutoZone and timed how long it took me to plug it in, read the instructions, and erase the code. It took me 3 minutes. At the rate Luttrell's charged me that is the equivalent of $1500 per hour. What a joke. If I had been told I would be charged $75 plus tax to look at the engine light code, I would have declined. If the cause of the check engine light had been diagnosed, I wouldn't have a complaint. However, in my experience a reputable company would not have charged anything for such a minor task as checking an engine light code and doing nothing more. I had no problem paying the cost of diagnosing the problem with my air conditioner. However, the estimated cost of repairing my air conditioner was $4500+. I decided not to authorize the repair. I then went online to get an estimate of the cost to replace the compressor. According to one site, the estimated cost for our area was around $2200 for the compressor. Assuming the condenser was included in this estimate, that would cost another $800 for a total of $3000. https://repairpal.com/estimator/estimate-results. Another website estimated the cost at $2400 for the compressor and $725 for the condenser for a total of $3125. https://www.yourmechanic.com/estimates/lexus/rx400h/ac-compressor-replacement. Draw your own conclusion whether you should trust Lutrell's estimate, which was roughly $1400 higher that the second estimate. So end the end, I was charged a total of $166.62 for "diagnostic" work, which included $3 for undifferentiated "shop supplies". While repair shops vary, I would note that I recently had my Toyota pickup serviced at Master Auto Service down the road from Luttrell's and the total cost was $200 below the RepairPal website estimated cost for the work that was performed. If that shop worked on hybrids, I would go back there in an instant. I will never step foot in Lutrell's again.