Auto Zone in Winchester Road in Temecula have professionals and very friendly and knowledgeable staff . Been going there for years and never had a bad experience. One good example was an employee name Carlos Martinez. I went there this morning 14 March 2024 to ask for help why my RAV 4 head light was not working and he showed me why and even replaced the bulbs. Thanks a lot Carlos for your help and professionalism and specially acknowledging me and thanking me for being a USN Veteran. It really made me so proud read more

My horn was not working and my taillight was out and I was so worried about getting it fixed especially because it was raining .I came in here didn't know what to expect and I'm so happy with the service and the people that work here ! Marcus is the man ! thank you for being so kind and helping me out .Appreciate you so much ! I am now driving safe thanks to this guy .So happy ! read more

In April I suspected my wife's car battery was dying. So I took it to this Auto Zone to be tested. They told me it was in perfect working order. Died a month later. So maybe, while I was thinking it may be another issue, and checking all sorts of electrical issues, turns out, it was the battery they told me was fine. Bang up job. read more

Drove all the way over and got there 5 min before closing and I saw the lady locking up and they wouldn't help.... Unprofessional to close 5 min early... read more

Came here to get things I needed to change out my spark plugs. Alex Z. Was knowledgeable, patient, friendly, and helpful. He took the time to make sure I got the right parts and answered my millions of questions with no hesitation or annoyance. My car is running so much better thanks to him. Thank you so much, Alex! read more

All the staff were super helpful and helped me change the front and back left side blinkers for my moms Ford Fiesta. The front was difficult and was jammed but they didn't give up. Great customer service. Would definitely go back and recommend to friends and family. read more

Hailey was working the front counter by herself, had a handful of customers, including me. At my turn, I needed my car with a diagnostic check. She handled all customers requests, and made time to help me with my car issue. She was professional with great customer service skills. Awesome service by Hailey. read more

Temecula was crazy busy today and I needed some assistance with my old Saab. Staff was very helpful in spite of them being rushed. Prices also very reasonable. Thank you guys. read more

Horrible customer service. There was 5 employees, that I could see, working and not a single one asked if I needed any help. They had no problem talking to each other. I walked up to the counter and asked about some snow cables. Employee had no idea what that was. Was asked for the tire size. I didn't know it off the top of my head. Told them the make and model. Said I put that info into their website and it pulled up options immediately for my car. Told them what item I saw that they had in stock. The employee again said he couldn't help without knowing the tire size. At this time, I'm looking at the employees computer screen and there is an option on the screen for make and model search. I say, can you put in the info there? He reply's back, can't do anything without the tire size. Left that spot with a horrible customer service lingering in my mind. Went down the street to ORileys. Greeted by every team member and asked if I needed help. Told them what I was looking for and not only did they understand what I was talking about but also mentioned snow socks for the tires and we discussed the durability and ease of use of each option. FOUND my needed size by looking up my make and model. Weird how we have all this technology and employees can't be bothered to use it for the purpose of customer service. Just too hard to offer such a thing with the movement of a few digits on the hand. read more

I just left AutoZone great experience great customer service Raymond helped me out with my windshield wiper that snapped off during this rainy day when I was on the freeway .I had no idea what Windshield wiper to purchase or how to put on he was very helpful did not try to get me to purchase the most costly windshield wiper. Also with a busy day of these with so many people there he put my new windshield wiper on in the pouring rain . Thank you . Great customer service respectable Associates read more

AutoZone is always a great point of reference for those that prefer to maintain their cars themselves. The staff is usually very helpful and knowledgeable at most AutoZones. This particular store is no different. While it may be busier than the 79 location, the service doesn't suffer at all. In fact, the techs here still do minor installations for you. While I prefer to work on my own car, I'm sure that's a great feeling for those that can't or won't. Another tip is to always call ahead if you need a particular part or if a sale item is still available. If it isn't there they'll order it for you or direct you to another store that has the item. Parking is a breeze too since its located in a dead shopping center. Get in the zone... read more

I went into this store to buy replacements for my broken windshield wipers. I was helped by Andres who was not only courteous and helpful, but he even helped me replaced my wipers. This saved me considerable time and effort if I had to read the instructions myself and did it at home. I am very grateful for his excellent service that is unfortunately very hard to find nowadays in any store. read more

This place is next to Del Taco off Winchester/Margarita. The vents in my car were stinky. They said that it was from the condensation of the water from the A/C. The associate recommended a spay to put in there so it didn't smell like mildew. He said it was only temporary but at least my car won't rancid smelling any longer. He was uber helpful and was up front about the situation. This place has just about everything... It's a shame that auto dealers don't have a permanent fix for it. Until then...I guess there's Autozone! read more

I went in and Patricia was there to help me. I described what was wrong and she went above and beyond to help me. She picked out the part and came outside and placed the parts in the hood of the car for me. Thank you Patricia! You are the best! read more

Great service. Very professional about everything. Fast understanding my needs. Thank you

I will never step foot into this AutoZone on Winchester Road located on 403 45 Winchester to Temecula California.John R was very unhelpful and could not assist me with anything tells me if I wanted to just go ahead and call corporate. Customer service is a big thing now in days with people and they still don't understand revolving customers would not return if they get crappy service. Which is the reason well I will never step foot into the store again I will go ahead and shop at O'Reilly's next to Jack-in-the-Box in front of Chapparell high school read more

AutoZone - Auto Parts & Supplies Near Me - Temecula, California

Don't trust them if they say they can perform some simple complimentary services. I called ahead and they said if I bought some brake bulbs they would install them for me. When I got there at the register to buy the bulbs it became, "maybe we could install them. We'll have to look". When we went outside it became, "no, we can't install them because we don't have a set of alan keys. But why don't you just keep the bulbs anyway and install them yourself or hire pep boys to install them". An auto supply store with no alan keys! Additionally, the salesman was wearing his mask below the nose. read more

Five Stars ! Great Customer Service! Very helpful and easy to talk to. Vivian....was were name...(forgot to get her last name.) worked off Winchester Rd. in Temecula Ca Autozone. The whole store was helpful and polite. read more

I had a last-minute purchase that I needed to buy at AutoZone in the Temecula store off Winchester I called over the phone and spoke to Patty she was well educated great customer service it was very helpful and patient keep up the good work PATTY see you tomorrow to pick up my items! read more

I arrived 10 minutes before closing because I really needed a new battery. Trevor was kind enough to help me out and stayed a little over the time of closing to help me. It's very much appreciated. I was able to head home with a new battery and great service. Thanks Trevor. read more

I needed a new battery and Bryan did an excellent job installing the battery for me as well as answering all the questions I had considering I know nothing about cars. Will definitely continue to come here. read more

Had battery problem. Went in and tech John was very helpful. Checked to see if we had warranties. After purchasing a new battery, tech John came out to help remove old one and put in the new battery. Excellent customer service!! read more

Long line, staff un helpful...I ask them for help on how to use the engine diagnostics coder...they told me to do it myself...sad to say most of them are just there for a paycheck. read more

I went into Autozone in Temecula on Winchester Thursday around 3:30 and bought tire chains. I told the cashier the tire size, showed him the picture of the numbers on my phone and he sold me the chains. When I got home and my husband attempted to put them on we realized they didn't fit. I took them back to the store around 4:30 and informed them that they had sold me the wrong size. Julio (whom I'm assuming he was a manager) came and told me he would not give me a refund because there were no returns or exchanges on tire chains and that sales were final. I showed him my receipt, let him know that his associate had sold me the wrong size after I had given him the tire size, did not tell me anything about the sale being final and that I just wanted them exchanged for the correct size. I asked why it was my fault that his cashier grabbed me the wrong size, again showed him the receipt letting him know I had just been in the store and that I just wanted the correct chains. At this point he told me he would be willing to give me an exchange but just this one time because he was "really bending the rules". He exchanged them out and told me that he would just assume I wasn't given the whole "schpeal" the first time and proceeded to tell me tire chain sales were final and finished it off with telling me not to come back into the store. I felt very disrespected. It was not my fault the cashier sold me the wrong size after I showed him the tire size. I was simply there picking the chains up for my husband, I didn't know what I was looking for. The fact that he sold me the wrong size was not even the issue, it was the fact that Julio treated me like a customer who wasn't worthy of his time and then told me I wasn't welcome back in the store. I now remember why we stopped giving our money to autozone. read more

It's a great place to go for the parts if you need it, lately I did not encounter waiting in lines and the prices are not bad

I have to say, I don't understand how this brick and mortar location stays open when you can find everything you need online, AND receive a better deal. My wife's car is at the point where it's going to be needing more routine maintenance and it would be nice to know I had a local place to turn to. Unfortunately, this is NOT that place. I went in on a Friday to order a bunch of parts for her car. Of the 6 things I needed, only 1 was in stock. But hey, don't worry right? They can just place an order, and the parts will arrive next day. I was told they receive a morning and an afternoon delivery, and that ALL the remaining parts would be in no later than 3:30 the next day. I get a call letting me know my rotors have come in, and I decide to wait until after 3:30 to see if my other parts had arrived. Well, I called at 4, and was told that they weren't there but that the afternoon shipment arrives at 5. OK. So it's now an hour and a half later than it should have been, but I wasn't planning on doing any of the work until sunday so no big deal. I was told I'd receive a call when the parts came in, but that wasn't the case. Sunday came and went, as did Monday. Now it's Tuesday, I call to see if they're in, and the guy on the phone tells me he doesn't see them. To top it all off, he tells me the computers are down and to call back in ten or fifteen minutes. Why don't you do your job, take my information down and call me back? These people need to get their stuff together when it comes to the customer service front. I suppose if all you needed was a can of seafoam, or something they stock, you wouldn't run into this issue and it might be worth the trip, but for me, not so much. read more

Not happy with the level of understanding these workers have with auto parts. I trusted these guys to make sure I was taken cared of and I was highly disappointed. 1. Went home with a wrong part because the worker was careless and grabbed me the wrong box for a radiator cap. I'm mean, how can you get a radiator cap wrong??? The box shows the cap I needed and when I came home to open the box, it was a completely wrong part. 2. I had to educate the worker on the correct coolant I needed. It's really not that hard to read labels guys. Rather than helping me, I had to help them. I don't trust this store to provide good customer service. read more

Website said they had bolt I needed, so I drove to get it. They did not. Waste of time, mileage, resources.

I usually go to the one close to my house, but they told me the guy who usually checks the car battery isn't there and the machine they use to check it isn't working. They told me to go to the one across the mall. So I did. It was my first time going to that store and the experience that I received was that the costumer service is great. So I lined up, told the cashier to have my battery percentage checked bc I thought I needed a new battery. Sure enough I did and the guy pulled out a new one. While I was talking to the guy, he told me to wait so he could help out other customers that came in. I looked back and there was a long line of them. I don't know how long I waited but it seemed like an hr bc people kept coming in. It seemed like that day they were short staff, but luckily the line died down to where they could take care of installing the car battery for me. One of the nicest compliments I got from them was that I was very patient. They kept telling me if they only give out awards for people who are patient, I would get it. Well, can't complain bc my car battery had a warranty. Therefore, it's FREE! So, finally, after a long wait, they put the car battery w/o any complaints. Well, I didn't complain bc I know how hard all of them had been working and it tested my patience as a customer. I told the guy I have a lot of patience and he was very thankful about that. Not only that, they were all very apologetic how they made me wait. Customer service is very hard and I've been there before. So in the end, I got my free new car battery installed w/ great customer service. read more

Great guy Norm! Had a light out..he changed it in a flash! Love this location! Everyone is so friendly! read more

Auto Zone in Temecula is fantastic. Everybody there is very helpful and customer service oriented. Particularly I had a serious urgent issue with my vehicle and Brandon, one of the employees in the store really went out of his way and went very much the extra mile to make sure I was helped and taken care of. It was very impressive and especially his communication and customer service ability was top notch. I would reccomend anyone to go into this Auto Zone read more

every time I come here there is not enough staff to handle the customer load. I had great help but it shouldn't take an hour to checkout. more employees is greatly needed on peak times read more

AutoZone - Ever time I come, big line and slow service... - Auto Parts & Supplies Near Me - Temecula, California

Horrible service Christina she a manager who doesn't know anything about cars or autozone she should not be working there she couldn't even help a pregnant lady cuz she did understand what clip I need wtf u should be fired why do u guys keep hiring people who don't know anything about cars . read more

Want to praise this location today for fast friendly service. Spotlighting Eugene for going above and beyond to help me install a battery. Very personable and knowledgable, helping to relieve my stress for the day... Thank you!! Robert S. read more

Great customer service . The battery I bought from there was replaced under the warranty with no problems . They take military discount As well . read more

My car pretty much died on our way home from San Diego and we had no choice but to detour to AutoZone in Temecula. The service was AMAZING! My husband initially purchased the wrong part and after communicating that information to Andres, the cashier, he immediately returned the item. Also, he offered to come outside and help us make sure we purchased the right part. He really went above and beyond. Thank you Andres, you really helped save the day. read more

I have gone to this store on a few occasions and they have always helped - lights - wipers - accessories, and they have always been friendly. Yesterday I went in to see if they could help me with a scratch and possibly some touch up paint , but Bryant pointed out to me it was just the black from a bumper and suggested I use Goo be Gone. It worked like a charm and this store will always get my business and always be referred by me. Thank you staff, you gained a lifetime customer! Thank you Bryant for your integrity read more

I have always found this auto store to be a big help! I was helped by Jesus' today and he was courteous and very helpful! I have been to other auto stores and they do not go out of their way to help you like this Auto Zone! read more

Raymond C. has the best customer service I've received in a long time! Knowledgeable, helpful, and treated us like he was helping a friend. Undoubtedly coming back!!! read more

This place DOES NOT deserve any star at all. Don't ever go to this store at all. The manager, Jon, helped me and he has a BAD attitude and terrible ways of helping with parts you need. He is not courteous nor helpful. He should be fired and be replaced!!!! read more