Huge shoutout to Robert J. at AutoZone! He helped me change my car battery and made the whole process easy and stress-free. He was knowledgeable, kind, and went above and beyond to help. Customer service like this is rare--thank you, Robert! read more

With a 22-yo Truck they don't always have the parts I need, but for a smaller store, they carry the majority of what I need. Good selection of basic needs and the prices always seem to be fair. They always have a line at the service counters if you need something from the back, so if you step up into a line, just make sure it's the actual line because the aisles can hide an entire line of people. Good news is that they now have a self-checkout line if you just need a couple of items. The parking lot is large, and it's easy to get in/out, but there are always some 'personalities' hanging about around the building and lot although I've never had any issues with anyone. read more

I came in bc my check engine light came on and everyone was so helpful. Justin especially ! He came out and explained what the different problems could be and gave me wonderful recommendations. Thank you so much! read more

I bought an oil deal with filter, I received the wrong filter. I go back to the store and a very rude older lady tells me she needs all of the products in the store or she can't change the filter. I told her I worked auto parts for 8 years. (It's actually Pepboy's for 8 and 4 years in Autozone.). And that I would never treat a customer that way to just return the filter that I brought in. I tried to reason with her and called her dude and she flipped out and tried to kick me out of the store. I told her the job needed to be done that she had my money and finally another manager stepped in to sell me the wrong filter again. I came back in just depressed out of my mind she wanted the vin number I told her to look up the year and car and if there's a canister filter to please just give me that one. I left, jobs done. read more

would not return to this location due to the lack of customer service, specifically because of Carolina. After asking for assistance with diagnostics, she offered little to no help. I spoke with another employee who was on a conference call, and even while busy, he was more courteous than she was. After he briefly explained how the diagnostic machine worked, everything went smoothly. When I brought the results back to Carolina, she claimed it was an "unknown error." I knew she was either lying or didn't know what she was talking about, so I went to the AutoZone near my house. They confirmed what I suspected... she was either blind, terrible at her job, or lying. They received the same message and explained it was a camshaft issue with my engine. I'll be towing the car to a mechanic tomorrow. I'm so glad I trusted my gut and not her. AutoZone should do better with customer service. read more

I had the opportunity to tour the location again as I prepare to step back into a management role -- and I can honestly say the energy, the layout, and the overall vibe reminded me why I loved being here in the first place. Everything was clean, well-organized, and you can tell the team takes pride in what they do. The atmosphere is fast-paced but welcoming, and the staff were locked in -- handling customers with professionalism, personality, and urgency. Having worked here before, I know the level of hustle and dedication it takes to keep this place running smoothly. And now coming back, I'm even more excited to bring everything I've learned and help elevate it even more. If you've ever shopped here, you know what I mean. If you haven't -- come through. Solid team. Great environment. And I'm proud to be part of it again. read more

Yesterday afternoon the wife and I were out running a few errands. It started to rain. Our windshield wiper rubber disintegrated. We happened to be near the AutoZone Auto Parts Store at 8003 Vineland Ave, Sun Valley, CA 91352, +18187670142. I opted to stop at the store and get a new set of wiper blades. We live in the Shadow Hills area which is adjacent to the Pacoima auto parts store. When we arrived at the store there were several homeless people wondering about. The wife strongly suggested I lock the car doors while I was in the store. She was prayerfully hoping our dog Dolly would keep her safe in my absence. I assured her all would be fine and locked the car door to enter the store. Upon entering the store, I noticed there was a group of people hanging out by the cash register. I now knew my short mission would be longer than planned and got in line behind a man with a long gray beard. After waiting a minute, he turned to tell me that his line was closed, and I should go to another line. This is evidence of Murphy's law wherein the line one enters is always the wrong line. I looked around and started for another line when a nice lady behind the counter beckoned to me, "Stay here Mr., I will serve you". She motioned for the bearded man to move aside and let me up to the cash register. She was surrounded by about a dozen people. I asked the lady what type of windshield wiper blade should I get for our Rav4. With an air of authority she cheerfully said, "There are three type of blades for your Rav4, I will show you". She looked around at the group I now surmised to be an entourage of newer store trainees. She motioned me and the trainees to follower her to the windshield wiper display. She proceeded to show me and explain the three types of wiper blades I might need. Her assistant trainer stepped forward and pointed to the correct blade. A 26" Blade designed for the Toyota Rav4. Then he indicated the need for a second shorter 16" Blade. I said, "Thank you as the gray bearded guy handed me the wiper blades. I thought I was finished and was ready to pay when she said, "We will have to go look at your car and make sure these are the exact blades you will need, please follow me". With that the Boss lady led me and the group out the door to the parking lot to my car. Meanwhile my wife is looking out the window of our car along with Dolly the Dog. You might imagine their incredulous looks at the parade following me over for an inspection of our vehicle. The nice boss lady waved her assistant over to commence operations on our wiper blades. They had chosen the right blades. He quickly removed the old blade and snapped a new one in place. The second blade also cooperated, and the blades were installed before Dolly the Dog could register even the smallest alarm. At this point I again thought we were finished but boss lady again intervened. She said to me, "Please pop your hood." Another young man trainee appeared with a bottle of windshield wiper fluid and proceeded to fill my washer canister. As the young man pressed by hood back into place, I managed to thank the group for turning my otherwise mundane chore into a blessing. I followed the boss lady with her group back into the store to pay. She comped me for the bottle of washer fluid and even gave me a discount on the blades. As long as I live in the area, this store will certainly get my business. read more

I have to thank this autozone for going above and beyond for me while purchasing supplies for an oil change this past Tuesday! I wish i remembered her name but I felt a great deal of trust from the short, energetic, Hispanic lady (: in all seriousness she was willing to take time out of her day to help me get my own payment information. Most workers won't bother with such tedious steps. Sorry I forgot your name but thank you ! you rule - Gregorio read more

Very nice people and always like to help. Everything is also organized and it was easy to navigate around the store.

Great customer service employees are really helpful I recommend if your in need of car parts

Worst most unprofessional auto zone does not help you out at all customer service is so ass and not helpful

Did you know that they will install your new battery FREE here? Yup. My truck battery was about to die and I didn't want to get stuck somewhere in Aug heat(why does it always have to die when it's sweltering?). So I bought my new battery and I didn't want to go home, have my man install it and then bring back the old battery. There's some $20 credit if you exchange the old one. You can't recycle your own car battery anyway! So, Damian helped me and installed my new battery. He needed a little help with the bracket since he's younger than my 21 year old truck! So we got the manager out there for extra help. And he knew where to put that L bracket. Thanks AUTOZONE! You're nicer and more helpful than Pep Boys! read more

Went there due to a my online order being wrong, went there for a simple return and reship, couldn't even help me with that. So the 3 stars they have make sense read more

The best AutoZone I've ever visited. The entire staff was super friendly and helpful. I had no idea what I was looking for and the manager Liz helped me look up what I needed and I left fully satisfied! Highly recommend this location!! read more

I dropped off a battery to be charged to one of the employees by the name of Diego which happens to be the store manager which took me as a joke cuz when I returned to pick up my battery it wasn't even plugged in as he just tossed it and left it I asked him if my battery was no good since it wasn't plugged in and he told me he left it I plugged in the slow charge machine I don't know what's up with this guy this is the second time he does that unfortunately I didn't buy another battery I just walked out with mine I wonder how many other people has he got like that making them buy another battery knowing that their battery is good read more

Horrible waste of time I took the battery for my vehicle that I purchased from autozone to get checked because it wasn't working and they tell me if still good but just needed a charge wasted my time waiting for it just so that it continues to be drained they did not check the battery correctly even tho we told them it has to be the battery good thing we have warranty on it because I took it to another location in Sylmar and thankfully they were able to exchange the battery for me and give me a new replacement. Get it together zoners read more

Bought a battery with warranty from autozone then my car sat for about two months, came home to a dead battery that wouldn't charge. I assumed it would be no issue I have a warranty I can take it back in. When I got to the store they said they needed to check the battery which was fine and it came back bad but then they said they had to try to charge it for two hours before I could get a replacement. Absolutely livid that now I have to sit and wait two hours for them to attempt to charge the battery. I would recommend buying a battery anywhere else but autozone they are rude and inconsiderate. read more

como es que agarras garantía y te dicen que no puedes agarrar tu dinero para atrás por que la piedra está usada?? claro como vas a saber si sirve o si no si no la pones?? el resibo dice, que es garantíazado lo que compras!! y si dentro de los 90 días falla puedes cambiarla o te regresa tu dinero !! les gusta robar por que eso se le llama, ROBAR !! y luego ese panzón con el nopal en la frente lame culos como si el negocio fuera de él y aunque asi lo fuera tiene que respetar lo que dice el resibo , rateros !!! read more

This autozone branch has the worst costumer service ever. I paid with my card and the staff basically left and ask the other staff to give me my receipt - Who does this shit?? So I had to wait for someone to give me my receipt for me to leave just get some screws for my car. Worst costumer service ever. It was a tall chubby Hispanic male who "tried to help" me - you're a bad representation of your company dude. Never again I'll b coming to this branch. Worst costumer service ever read more

I came in to find some really hard to find parts and I had Juan, Robert and Britnye help me out to find some parts for my firebird. They were very patient and happy to help. read more

I really like this location, because when I run in for some quick oil or a replacement bulb or wiper- they don't try to push products on me or treat me like i'm dumb because i only have a basic understanding of cars. I usually dread going into an auto parts store, but for the most part, they're friendly. read more

Had a flat tire on a Sunday night... the worst!! Came to this AutoZone and the manager Isaiah was amazing! He helped us with everything we needed and went above and beyond to make sure we were taken care of. Great customer service. read more

Once upon a time there used to be this thing called customer service. It was nice to be treated with respect and kindness. When companies valued their customers. Here, those time are over. Nancy is the single rudest person I have ever dealt with, she is completely unprofessional and shouldn't be interacting with customers. I highly encourage people to avoid this location while she is still employed there. read more

This is my neighborhood AutoZone but I seldom come here because I'm usually in need of AutoZone when I'm not in the area...I have been coming more in these couple of months and I was impressed by the two ladies behind the counter. One in particular, went above and beyond-she mentioned her name but I completely forgot now. She was super friendly, great customer service. Made me feel comfortable asking questions and she was very helpful. read more

Came in clueless of what lights I needed for my father in laws vehicle and a young gentleman by the name of Ethan was super polite and made me feel very comfortable, he figured out what I needed, I'm very thankful for his patience and customer service skills. read more

When I entered to pick up my car battery the staff were rude and disrespectful and had said that they had tossed my batteryafter a day and would not refund the core. In addition the batteries they sell are absolute trash. Dont buy from here less you want to be disappointed. read more

Most inefficient store. If there is a negative rating, they've earned it. The customer service/cashiers work more on the social media on their phones, than actually working the cashiers. They actually make clients sit there and wait 40 mins while their update their personal posts. Avoid like death read more

EDUARDO was a complete sweetheart. Provided me with excellent customer service. Was quick & responsive. Extremely knowledgeable with my car needs. He took the time to come out and check my Lexus out I purchased coolant & oil if it weren't for him checking my car I wouldn't have known. Thank you again. read more

My husband and I went into auto zone to purchase an item. My husband waited over 20 minutes for assistance. As we were waiting, there was a group of employees hanging out in the back laughing while customers are in line. A very unpleasant woman named Elizabeth started to ignore and make hand gestures at my husband and laughing at him. As we proceed to the manager he brushed us off as well. Over all this place is dirty, unprofessional, uneducated staff and lack of morality. If they even know what that means. We won't be coming back. Elizabeth is working in the wrong field. read more

Jaime helped me determine what part I needed for a very difficult situation with a broken mechanism of a door handle to the back of my work van. He also was kind enough to walk out to the parking lot and take a look at the thing I needed then he ordered it right away and explained that it would be in tomorrow Yay! . . . That's pretty rad ..... But ..... that's not even the coolest thing about this!!!! Because the whole day I had gone from one place to another in body shops/lock dudes etc either getting hit on intensively or having people give misinformation or both. I have been laughed at demeaned and hit on intense dirty style today and also gotten no further ahead on what to do about this dang broken door situation. I was so pissed that I was like f this I will try to fix it myself so by the time I got to Auto zone I was complete basket case and I kind of felt like an angry Chihuauha that would viciously bite the next man that said anything about my body to me. Jaime knew how to talk to me extremely calmly and patiently. He is a calm presence and funny too. He really made me feel how a wild crazy kid feels better after skinning their knees because they were clumsy from too much sugar having a meltdown when their dad picks them up from the dirt and fixes the hurt ‍and then hands over an ice cream like buck up kiddo you will be ok. I was actually mesmerized. I recommend any woman who is Leary of dealing with an auto parts store to go see him. ‍I promise he will make you smile and you will be safe with him and if you are really hot don't worry he will be totally chill which is hard to find elsewhere. If you're obviously gay lesbian etc or you're a punk goth other etc it's safe here because all these employees here at this location will treat you with respect and dignity. Seriously just go there to buy a screw driver or a chocolate bar for no reason other than to meet him and feel like "huh I do feel way better now even though I've had a rough ass day". I mean thanks to his help brainstorming identifying and then getting the part I needed fast with his winning awesomely nice personality to friken boot I'm sitting here like a happy dork writing this instead of having to find some form of therapy ‍. Also the other employees that I met who directed me to him were amazing af tooooo! I was actually in hysterics when I walked in because I was so mad from my day that I no longer was even making sense but the young man at the register talked nicely to me asking me more questions to get me helped/figure out what I was trying to say perfectly and was running such a tight ship that the line was moving fast and everyone was leaving satisfied. I usually don't see that many happy customers at other auto parts stores or that many seriously attentive efficient employees either. Even The security guard was cool! I think perhaps peeps must drive out of their way to come to this one. Idk but the whole vibe inside felt like a happy get together or something. Highest fives ever to this place. And thank you so much for being cool and knowledgeable guys of sun valley auto zone read more

DEAD... BATTERY! In and out in 5 minutes! No fuss no muss! Well at least this past experience it was quite easy to drop off my dead car battery, find the one I needed, get the warranty and autozone club card, and walk out. All the other times I have been there, its been slow service and incompetent people. So 3 stars for a bag of mixed experiences. read more

Purchased lights from here and didn't know how to install them. The parts sales manager Liz was kind enough to come outside with me in the heat and install them she also offered me some microfiber towels and car seats covers and I will be returning great customer service by Liz thank you read more

The people who work here know what they're talking about. I recommend coming here before a mechanic so you don't get ripped off. As for Luis, but everyone's great. read more

it's because of this autozone that i have decided to continue coming.. soon as i walk in was greeted well by your employees and assistant manager Liz. she was there to help me with. return and was able to give me best advice that i should go with fixing my car. not only was customer service great but very knowledgeable. its always good when someone knows what they are talking about. i appreciate the help, advice, and customer service 5 star all around. thank you assistant manager Liz.. i will be returning for any future issues that come up with my car. read more

It's the second time I come to this store and I always feel helped. Haidee is a sweet girl who's always with a smile on her face helping anyone. Definitely, she is a good one in there. She made me feel important. I can't tell about the other employees because I haven't treated them, but I'm pretty sure they are good like her. Thank your Autozone for hiring people like her. read more

Elizabeth was awsome with her customer service. Called for a specific part I needed... she checked computer to see if in stock, than she physically made sure it was on hand. She answered all my questions and worked with me to make everything as quick and easy as possible for me. I will be picking up my part tomorrow, making my life just a little less complicated. Love it! Great service hunny!!!! read more

Very helpful, been coming here for years but finally decided to write a review since I've been in this store about 5 times in 2 weeks. Today they didn't have a part in stock but they did send me to another location, they called ahead and even asked the sales person to physically look for the part instead of just looking at the computer to see if it said it was in stock. Luis was the one that attend me today but everyone there is just as helpful. read more

I needed a battery I went to another place a mechanic that review to follow they tested my battery and said it's not the battery. After my final jump start I drove straight to autozone on vineland. Within a min of walking in the staff a lady came out with a battery tester and showed me that my battery is bad. Next was immediate a young man by the name of Angel came looked at my make model of my car and to my surprise they carried my brand so as far as batteries are concerned they are stocked. Angel was kind hard working and quickly changed my old battery to a new one. Angel also checked my car tire pressure and thank goodness he did two of them were 20s. I am so impressed with the auto zones service. I thought I was going to go through a whole mission since I didn't even call ahead of time to even ask them if they carried my car type battery. Instead the whole ordeal only took 25 min give or take. The employees dont work on commison nor do they work on tips I tried and was rejected. Obviously these employees do it because they care. These employees work hard they answer concerns questions and go out of the way to make sure you feel welcomed and satisfied. So Angel you won't take tips so I hope this helps or yelps you out! I'm extremely happy with my new battery. If you need a new battery go ask for Angel you won't be disappointed. read more

Not only is this AutoZone a very filthy location in need of a budget increase, but it's very understaffed. There's usually only 2 people working here, as if the idea is people DON'T actually have car trouble, and the person I had was inexperienced. I had trouble with the battery in my car, and I had no idea what it was. The employee who was helping me didn't know what he was doing, who fumbled around parts of my engine, and was asking for MY opinion on some kind of device he was using to examine the battery. I had no idea what he was using, I had no idea what was wrong with my battery. That's why I asked YOU for help. I ended up not getting a conclusive answer to my problem and ended up going to another AutoZone. read more

This is the best Auto Zone I have been to. I live in Northridge and when I have a problem in which becomes overwhelming I know I can count on these guys to help me to get through it. Today Was a great example from the salesman to Elizabeth the assistant manager to Robert the manager they stepped up and went above and beyond to help me create and achieve a solution. I recommend this Auto Zone to all looking for that little or a whole lot of support when you need it. Thanks guys keep up the great service read more